911 Team Leader - 04/17/26

Job Description:

911 Team Leader - 04/17/26

Description

Description

This position is open for current Regular Full Time Charleston County Employees Only.

Charleston County Consolidated Emergency Communications Center is looking for a Team Leader passionate about public safety emergency communications to supervise and support Communications Center personnel.

HIRING HOURLY: $28.92 or higher based on experience

APPLICATION PROCESS & DEADLINE: Submitted applications are reviewed by the hiring department on an ongoing basis, prior to the APPLICATION DEADLINE OF: SUNDAY, May 3, 2026.

Duties and Responsibilities

Our Team Leaders supervise and support operations personnel ensuring their team is operating at optimum efficiency with published policies and procedures in coordination with other Operations teams.

Team Leaders must be able available to work a rotating schedule outside of normal business hours that includes days, nights, weekends, and holidays. Schedule and overtime availability are essential functions of this position.

• Supervise Communications Center personnel in handling calls for service and dispatching public safety first responders according to policy and procedures.
• Assist Senior Team Leaders in employee performance management for their team and coaching and developing team members.
• Prepare shift briefing reports and conduct shift briefing for situational awareness.
• Ensure equipment is in good working order and is properly cared for and maintained, ensure testing is performed regularly, and adequate procedures are in place if there is a system or equipment failure.
• Assist Senior Team Leaders in ensuring adequate staffing.
• Assist Senior Team Leaders in responding to inquiries, complaints, and other requests.
• Approve deviations from established protocols and procedures relating to call receiving, call processing, and dispatch activities.
• Ensure appropriate records are maintained and filed appropriately.
• This is an essential position of the department and required to report for departmental activations.

Minimum Qualifications

• Must be 18 years of age or older and have a high school diploma or equivalency. Associates Degree preferred.
• Minimum three (3) years of experience as a Public Safety Telecommunicator, preferably with experience in call taking and dispatching. Certified Training Officer (CTO) experience highly preferred.
• EPD, EMD, and EFD certifications preferred, or certification obtained within one (1) year of employment.
• Successful completion of supervisory assessments during the hiring process.
• Successful completion of NIMS 100, 200, 700, 800.
• Frontline supervisor course for Communications Center is preferred.
• May be required to travel to obtain certifications and attend training sessions.
• Must be a US citizen, permanent resident, or possess an Employment Authorization Document (EAD)
• Must have no felony convictions; misdemeanors will be evaluated on a case-by-case basis.
• Pass an intensive police background investigation which will include driving record, employment history, employment, education, training verification, illegal conduct (drug use, etc.), and reference check.
• Pass a pre-employment physical and psychological evaluation
• Be able to successfully complete Level IV CJIS Security Awareness Training within 6 months of date of hire and maintain the certification.

Knowledge, Skills and Abilities

• Be a team leader and/or commander under stress caused by emergencies, danger, and criticism.?
• Able to maintain favorable working relationship with co-workers, County officials, officials from other jurisdictions, the business community, and the public.
• Engage others and tap into their insights in working toward a common goal or outcome.??
• Continually seek and accept opportunities for personal and professional growth.??
• Represent the Department professionally and effectively to the community and Department members.??
• Support all efforts to increase cooperation, communication, and collaboration between and among departments, staff members, and the community.??
• Identify the important dimensions of a problem, determine potential causes, obtain relevant information, and identify alternate solutions that result in effectiveness.??
• Live the vision, mission, values and expected behaviors of Charleston County, the Public Safety Directorate, and CDC.????

Charleston County offers competitive pay and a comprehensive benefits package to its employees, including but not limited to:

• Health, Dental, Vision and Life Insurance
• Optional Life and Disability Insurance
• Optional Medical and Dependent Care Spending Accounts
• Annual and Sick Leave
• Fourteen (14) recognized Holidays
• South Carolina Retirement System (SCRS) State Retirement Plan
• Police Officers Retirement System (PORS - as applicable)
• Optional Deferred Compensation Program
• Longevity and Merit Pay Increases
• Leadership, Professional and Skill Development Training
• Employee Assistance Program
• Employee Well-being Program

For more information, visit our benefits page.

Salary:

$28.92 Hourly