HOUSING ASSISTANCE COORDINATOR (PROVISIONAL)

Job Description:

HOUSING ASSISTANCE COORDINATOR (PROVISIONAL)

Description

DESCRIPTION

The City of Long Beach, Department of Health and Human Services is recruiting for two full-time, classified, provisional Housing Assistance Coordinator positions in the Housing Authority Bureau. Reporting to the Housing Operations Program Officer, this position supervises personnel and coordinates activities for one of the Housing Authority Bureau’s programmatic units, including the Occupancy Unit, Intake/Eligibility Unit, Inspections Unit, Family-Self Sufficiency, or Special Programs Unit. This position is located in the Housing Authority building, 1500 Hughes Way Suite C-300, Long Beach, CA 90810.

Please note: Upon successful completion of the training period, this position is eligible for a hybrid work schedule in accordance with the City of Long Beach Hybrid Work Program Policy.

This is a provisional opportunity. All provisional appointments are temporary and valid until a priority or eligible list becomes available for the classification. Provisional appointments are valid for 150 days unless extended and approved by Human Resources Department. If you want to be considered for this position permanently, you must go through the Human Resources examination process. If you are not selected to fill the position on a permanent basis, your provisional appointment will be terminated. For City Employees: if you hold permanent status in another classification, you will be reinstated back to the position you held before the provisional appointment.

EXAMPLES OF DUTIES

• Trains, supervises, and evaluates the work of personnel assigned to programmatic units within the Housing Authority;
• Researches current and proposed federal laws and guidelines relevant to assigned unit;
• Conducts audits of Housing Authority programs and processes to ensure compliance and provide quality control;
• Troubleshoots, participates, and/or advises in the most difficult cases regarding eligibility, housing assistance calculations, rent negotiations, and placement determinations;
• Acts as a community liaison and maintains communication with owners of assisted housing units;
• Receives and resolves the most difficult complaints from applicants, tenants, owners, and other citizens regarding housing assistance programs;
• Recommends procedures to enhance productivity and quality of services;
• Conducts or oversees briefing sessions for various housing assistance programs;
• Assists with monthly bi-weekly Housing Assistance Payment processes, as well as collections and bank reconciliations;
• Prepares and/or coordinates the preparation of reports for submission to the U.S. Department of Housing and Urban Development, City staff, and agency partners;
• Acts as a housing representative during tenant grievance appeal processes as needed;
• Performs other related duties as required.

REQUIREMENTS TO FILE

EDUCATION:

• Bachelor’s degree from an accredited college or university in a social work, public administration, human services, or a related field. (Proof Required*).
  • Additional experience beyond the minimum requirement may be substituted for required education on a year-for-year basis to the extent that the experience has prepared the individual to perform the duties of the classification.

EXPERIENCE:

• Two years of increasingly responsible work for a public housing authority.

*Proof of required documents, such as degree or transcripts, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristic on the form. Degrees must indicate the field of study and transcripts must indicate a field of study and degree conferred date. Candidates who possess degrees from colleges or universities outside the United States must attach proof of educational equivalence at the time of filing.
KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of the Section 8 Housing Choice Voucher programs including interviewing, HAP (Housing Assistance Payment) calculations, inspecting and reporting requirements.
• Knowledge of Housing and Urban Development (HUD) regulations regarding the Housing Choice Voucher and other rental subsidy programs, including interviewing, inspecting, and reporting requirements.
• Ability to effectively assign, direct and supervise the work of others.
• Ability to communicate effectively, both orally and in writing, often under adverse conditions.
• Ability to communicate with a diverse population.
• Willingness to work overtime and occasional weekend hours as required.

A valid driver’s license, or the ability to arrange necessary and timely transportation for field travel, may be required for some assignments.

Willingness and ability to attend City-paid training and obtain certification in Housing Choice Voucher (HCV) Program Management prior to obtaining permanent status in the classification.
DESIRABLE QUALIFICATIONS:

• Master’s degree from an accredited college or university in a social work, public administration, human services, or a related field. (Proof Required*).
• Four years of progressive experience in administering self-sufficiency programs, affordable housing, or related fields.
• Certification in Housing Choice Voucher (HCV) Program Management;
• Certification in Housing Quality Standards;
• Knowledge of Veterans Affairs Supportive Housing (VASH), Continuum of Care/Shelter Plus Care (CoC/SPC), Project Based Vouchers (PBV), Housing Opportunities for Persons with AIDS (HOPWA), and/or Family Self-Sufficiency programs.

THE SUCCESSFUL CANDIDATE WILL DEMONSTRATE:

• Ability to work independently, be flexible, and manage multiple assignments in a fast-paced environment.
• Ability to work effectively with a wide variety of people and populations by consistently exercising tact, good judgment, and a proactive, problem-solving focused style.
• Excellent customer service skills.
• Excellent interpersonal, written, and verbal communication skills.
• Proficiency in the use of computers including email, internet, and office productivity software (e.g. Microsoft Word and Excel).

SELECTION PROCEDURE

This recruitment will close at 11:59 p.m. (Pacific Time) on Friday, May 22, 2026. To be considered, please submit an online application, including a cover letter, resume, and proof of education (if qualifying with a degree) in PDF format.Applications that fail to include all necessary documents will be considered incomplete and will not be taken into consideration.

Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education (if applicable). The most qualified candidates will be invited to participate in further selection procedures. The selected candidate will be required to go through a background check and a physical examination prior to appointment if they are an external candidate. Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered.

EQUITY AND INCLUSION
The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.

The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act

In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public.
This information is available in an alternative format by request at (562) 570-7008. If special accommodation is desired, please contact the Human Resources Department two (2) business days prior to the test at (562) 570-7008. For the hearing impaired, call (562)570-6638.
An Equal Opportunity Employer.

Employee Benefits

The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include:

• Medical and Dental Insurance

• Life Insurance

• Retirement Plan (P.E.R.S.)

• Paid Vacation, Personal Holidays and Sick Leave

• Deferred Compensation

• Credit Union Membership

• Free Bus Transportation (Long Beach Transit)

• Flexible Spending Accounts

• Free Employee Parking
• Paid Parental Leave*
*Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17).

Closing Date/Time: 5/22/2026 11:59 PM Pacific

Salary:

$38.65 - $52.55 Hourly