Student Advisor Trainee (Student Services Professional 1A), College of Extended & Global Education

Job Description:

Student Advisor Trainee (Student Services Professional 1A), College of Extended & Global Education

Description

Job Summary:

Under close supervision, the Student Advisor Trainee assists with the delivery of student services by learning to provide general information and support to prospective and current students regarding program offerings, admissions, enrollment processes, and student resources. The incumbent performs structured tasks using established guidelines and procedures, including assisting with application processing, maintaining student records, and supporting SEVIS-related activities, while referring moderate to complex or non-routine issues to higher-level staff.

Responsibilities:

• Under close supervision, assist with providing general information to prospective and current students regarding program offerings, admission requirements, and enrollment processes using established guidelines and referring moderate to complex or non-routine inquiries to senior staff.
• Under close supervision, learn to assist students with application processes by reviewing submissions for completeness and identifying required documentation in accordance with established procedures.
• Learn to provide basic support for student financial processes by sharing standard information on tuition and payment options and routing inquiries appropriate staff.
• Learn to enter and update student data in systems such as PeopleSoft and CRM to maintain accurate records.
• Assist with SEVIS-related processes for IEP students by learning to enter and maintain immigration records, and supporting activities such as transfers, terminations, travel signatures, and status changes in accordance with established guidelines.
• Assist with maintaining student records by learning to enter, verify, and update information in accordance with established procedures.
• Support file review processes by learning to check documentation for completeness and identifying discrepancies for review by higher level staff.
• Support agent liaison activities by learning procedures related to communication with overseas agents, collecting reference checks, and preparing agent agreements.
• Learn to provide general administrative support for student services operations, including scheduling, coordination tasks, and routine office tasks.
• Under close supervision, provide basic advising support to students by learning to respond to routine questions and referring moderate to complex or non-routine academic or immigration-related concerns to appropriate staff.
• Under close supervision and direction, assist with appointment scheduling and preparation of advising materials.
• Support workshops and information sessions by learning to coordinate logistics, prep materials, and assist with delivery.
• Under close supervision and direction, assist in coordinating student orientations and informational sessions by preparing materials, scheduling logistics, and supporting event delivery.
• Under close supervision and direction, provide support for outreach and recruitment activities through routine communications and event assistance.
• Assist in compiling basic data for reports related to student applications and enrollment.
• Support updates to program materials such as guides and handbooks under direction.
• Other classification-related duties as assigned.

Minimum Qualifications:

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field.

• Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above be substituted for the required education on a year-for-year basis.

Required Qualifications:

• Working knowledge of the basic principles of individual and group behavior; research and observation techniques for the purpose of recording, classifying, and interpreting factual information; and the techniques and methods of interviewing.
• Ability to gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations; participate in and contribute to group meetings, conferences and interviews; clearly express ideas and recommendations orally; write clear and concise reports; and establish and maintain cooperative working relationships with students, staff, and faculty.

Preferred Qualifications:

• Work experience as a Designated School Official (DSO) is preferred.
• Work experience as an international student advisor is preferred.
• Work experience in the university admissions and enrollment process is preferred.

Compensation and Benefits:

The salary offered will take into account internal equity and experience among other factors.

Initial salary placement will be $4,150 per month for qualified candidates.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here .

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here .

Position Information:

Work status: Full-time / Non-Exempt/ Temporary (up to one year with the possibility of further renewal)

Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

The application deadline is: May 15th, 2026 at 11:55PM

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

On Campus Commitment

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at [email protected] .

Smoking

CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ .

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California

Advertised: May 07 2026 Pacific Daylight Time
Applications close: May 15 2026 Pacific Daylight Time