Guest Services Representative

Job Description:

Guest Services Representative

Description

Description

Under close supervision, assists the Convention and Visitors Bureau Manager by handling inquiries regarding events, amenities, lodging, and attractions in Bakersfield; maintains a visitor center lobby; and performs other work as assigned.

Representative Duties

The following typical tasks and responsibilities are representative of the position's essential duties. They are descriptive, not limiting. Essential Duties: Maintains a visitor center lobby that promotes Bakersfield as a destination for visitors; Promotes tourism and event opportunities to Bakersfield visitors; Keeps informed on aspects of area-wide activities to assist visitors; Works closely with local lodging establishments and local attractions to gather and maintain a comprehensive inventory of information about Bakersfield amenities and events; Serves as a liaison with travel partners to assure visitors have the most up-to-date information; Serves as a liaison with travel writers to suggest accommodations, attractions, and amenities.

For a full job description please click here .

Minimum Qualifications

Applications will be accepted only from those applicants who clearly demonstrate on the COMPLETED application & supplemental questionnaire that they meet the below requirements:

• Graduation from high school or G.E.D., supplemented by course work in business practices, bookkeeping; AND
• Four (4) years’ guest services and/or clerical experience of progressively responsible nature; OR
• An equivalent combination of training and experience that provides the capabilities to perform the described job duties.

Examination (Weighted: 100%)

June 4, 2026 (Tentative)

An appraisal will be made of the applicant's experience, education, training, certification, knowledge, skills, abilities, and personal qualifications for the position. A minimum passing score of 70% is required.

Full Summary of Benefits by Bargaining Unit:

• Blue & White Miscellaneous Unit
• Fire Safety Unit
• Police Safety Unit
• Police Trainee Unit
• Supervisory & Management Unit

INSURANCE: The City and the employee share contributions for premiums for health insurance coverage. The City provides life insurance benefits based on bargaining unit. Visit the Cityweb Employee Benefits page for detailed information (rates and plan information).

RETIREMENT: Benefits are provided by the City's participation in the Public Employees' Retirement System (PERS). 2% @ 62 for new hire Miscellaneous and 2.7% @ 57 for Safety (Fire & Police). Visit the City's Retirement Info page for additional information.

Closing Date/Time: 5/21/2026 1:00 PM Pacific

Salary:

$50,323.52 - $61,152.00 Annually