Permit Services Supervisor

Job Description:

Permit Services Supervisor

Description

THE POSITION

With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.

To supervise, plan, direct and participate in the activities of staff responsible that receives and processes building permit applications and performs basic plan checking for new construction or building modification within the City review; responds to the most complex and difficult problems of the Permit Center for compliance with City standards, procedures and policies.

DISTINGUISHING CHARACTERISTICS

This is a single full supervisory level class in the Community Development Department. The Permit Services Supervisor provides highly responsible administrative and technical support to management and is responsible for the direct supervision of Development Services Technician staff. The incumbent is responsible for overseeing the day-to-day operations of the Permit Center and provides functional supervision to Building Inspector staff assigned to the Permit Center. The Permit Services Supervisor is distinguished from the Development Services Technician III in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Performance of the work requires use of considerable independence, initiative, and discretion within established guidelines.

SUPERVISION RECEIVED AND EXERCISED

General supervision is provided by management staff. Responsibilities include the direct and indirect supervision of staff assigned to the Permit Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform related duties as needed:

• Directs, supervises, and evaluates the work of Development Services Technician staff and activities, either directly or through subordinate lead staff.
• Participates in the hiring of assigned staff; evaluates employee performance, counsels employees, and effectively recommends initial disciplinary actions and other personnel decisions.
• Oversees the day-to-day operations of the Permit Center including scheduling work and authorizing leaves, ensuring the effective, efficient, and timely completion of all work.
• Organizes and assigns work, sets priorities, and follows up to ensure coordination and completion of assigned work.
• Assists staff with the resolution of difficult situations that arise in contact with homeowners, builders, architects, and contractors regarding the interpretation or coordination of the department's work with other City departments.
• Provide information regarding building, planning, zoning, permit requirements, land use, engineering activities and/or other related processes to the public, builders, engineers, contractors, and architects at a public counter or on the telephone.
• Interpret and apply City ordinances, rules and regulations related to the development process.
• Perform plan review on initial submittals for commercial, industrial, and residential projects for completeness and compliance with City zoning and planning regulations including building and zoning codes, utility codes and regulations and/or issue permits as appropriate.
• Ensure accurate measurements of distances to be used in the determination of boundaries, easements, improvements, structures, and topographical; maintain written record of measurements.
• Verify easement and right-of-way descriptions from calculations and information provided.
• Perform mathematical calculations to determine distances, areas, volumes, grades, etc.
• Perform design, preservation, demolition, and plan review and/or issue permits, such as single family/two family, re-roof, and recycling.
• Prepare driveway, revocable, encroachment and excavation permits.
• Update permit activity information in specialized database or permit management tracking programs
• Perform initial check of parcel maps, subdivisions, and various other drawings.
• Prepare and verify the accuracy of computations and plot information obtained from plans; check lot
• dimensions and street widths against recorded map.
• Prepare written reports and correspondence, such as Confirmation of Zoning letters, and post public
• notices.
• Calculate plan review, inspection and other required fees and collect, record and balances permit related
• monetary transactions.
• Maintain and update records and publications, including residential and commercial plan libraries,
• miscellaneous engineering records, files, and logs; perform general filing.
• Attends and participates in professional group meetings.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Performs related work as assigned.

QUALIFICATIONS

Knowledge of:

• Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.
• Principles and practices of leadership.
• Local zoning practices, City Code, policies, and procedures as they apply to assigned permitting responsibilities.
• Methods of gathering and compiling data.
• Property descriptions and graphic displays.
• Customer service principles and techniques.
• Methods, instruments, and symbols used in mapping, property descriptions, and other graphic materials.
• Planning approval and building permit processes and procedures, specification requirements, construction practices, and cost estimating.
• Uniform Building Codes, State Energy Regulations, planning, zoning, shading, and personal safety regulations.
• Material specifications, symbols and standard representations.
• Basic engineering principles.

• Basic engineering record keeping and filing techniques.

Skill in:

• Using a variety of computer software programs, including skill in maintaining electronic files, retrieve and research information from electronic files and databases.
• Basic math skills including ability to use scales and ability to calculate areas using scaled plans and perform computational work from general instructions.

Ability to:

• Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
• Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
• Train staff in work procedures.
• Analyze and solve varied administrative problems requiring coordination with several other City departments.
• Maintain accurate fiscal and activity records of work performed within the department.
• Learn and interpret City building permit and planning policies and procedures; construction, design, land use regulations and ordinances; and Zoning Districts, Special Planning Districts and Overlay zones.
• Explain both orally and in writing technical information to the public, specifically City Codes, policies, procedures, and regulations.
• Deal effectively with builders, engineers, architects, developers, and the general public regarding all relevant codes, planning policies and regulations.
• Communicate clearly and concisely, both orally and in writing.
• Accurately review plans for completeness and calculate permit fees in accordance with established laws, ordinances, and policies.
• Understand and interpret legal property descriptions, topographic drawings, and maps. Read and interpret survey notes and property descriptions.
• Perform related engineering calculations with speed and accuracy.
• Research, interpret and apply data from field verifications or office engineering records.

EDUCATION AND EXPERIENCE

Experience:

Five years of experience dealing with aspects of the development process, including plan review, building inspection, zoning, planning, permit issuance, and/or other related fields, one of which must have been at the Development Services Technician III in the City of Sacramento or equivalent.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Physical Conditions:

On an intermittent basis, sit at a desk; twist to reach equipment surrounding desk; occasionally walk, stand, kneel, reach, stoop, and bend; push and pull to open and close drawers; perform simple and power grasping, pushing, pulling and fine manipulation; use telephone, and finger dexterity to use keyboard or calculator and to operate standard office equipment; lift or carry weight of 25 pounds or less.

Environmental Conditions:

Standard office setting with moderate noise levels; controlled temperature conditions. Incumbents may interact with members of the public or with staff under emotionally stressful conditions while interpreting and enforcing departmental policies and procedures.

Vision, Hearing, Speech:

See and hear in the normal visual and audio range with or without correction to make observations, communicate with others, and operate equipment; speech to communicate in person and over the phone.

THE SELECTION PROCEDURE

Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.

1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ;

• Employment applications must be submitted online; paper applications will not be accepted.
• Employment applications will be considered incomplete and will be disqualified:
  • If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).
  • If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section.

• Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
• If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C.
• Applicants are responsible for attaching a copy of their DD214 to each position for which they apply.

2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note:

• Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted.
• A resume will not substitute for the information required in the T&E questions.

3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Permit Services Supervisor examination.

4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.

5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.

QUESTIONS:
For questions concerning this job announcement and the application process:

• Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process.
• For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627.
• Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ;
• Send an email to [email protected] ;or
• Call the Human Resources Department at (916) 808-5726

Bilingual Pay
Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.

Pension Reform Act
The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento.

Equal Opportunity Employer
The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Additional Information
Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf

Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html

Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf

Closing Date/Time: 5/26/2026 11:59 PM Pacific

Salary:

$71,725.41 - $100,924.86 Annually