Manager, Service Planning and Scheduling

Job Description:

Manager, Service Planning and Scheduling

Description

General

The Manager, Service Planning and Scheduling reports to the Director, Planning and is responsible for planning and scheduling of the District's fixed-route bus services for the San Mateo County Transit District (SamTrans).

Essential Functions & Duties

Examples of Essential Functions:

• Oversee service planning and route evaluation studies that are generated in response to short and long range transit plans, as well as internal and external stakeholder requests.
• Manage the scheduling process for District fixed-route bus service, and plan new service and/or changes in existing service.
• Develop run cuts using HASTUS, or other similar scheduling software if adjusted in the future.
• Chair the Service Planning Committee and facilitate meetings to support coordination across departments and divisions.
• Oversee development of monthly, quarterly and annual reporting of ridership, route and system productivity, and other key performance indicators of system performance.
• Supervise Staff. Hire, mentor and take appropriate corrective and/or disciplinary action.Ensure EEO policies and procedures are followed. Participate in selection of staff. Coordinate staff training and professional development. Establish performance objectives. Monitor and evaluate employee performance.

Examples of Essential Duties:

• Direct field staff in the collection of fixed-route data (ride checks, maximum load point checks, and on-time performance).
• Develop and make adjustments to route design using data analysis from marketing research data, statistical reports, passenger counts, consumer complaints and information from citizen groups.
• Analyze and approve the viability of routes, by preparing passenger, cost, and revenue projections.
• Forecast and develop runs for daily assignment of bus operators.
• Prepare the run book, frequency book, summary sheets, paddles, and design route maps for up to four (4) service changes per year.
• Set-up transportation schedule for special events.
• Review and coordinate connecting services to SamTrans routes, including Caltrain and BART rail service and schedule changes.
• Make presentations to the SamTrans Board of Directors, local political boards, community groups and various private and public agencies.
• Update and oversee cross-departmental execution of key standard operating procedures (SOPs) related to service planning, service changes and bus stop changes, including the service change development process SOP.
• Evaluate job performance of staff which also includes the professional development of staff through the identification of on-the-job and other professional development opportunities.
• Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents.
• Perform other duties as assigned.

Minimum Qualifications

Sufficient education, training and experience to demonstrate the knowledge and ability to successfully perform the essential functions of the position. Development of the required knowledge and abilities is typically obtained through but not limited to:

• Bachelor’s degree in Business Administration, Finance, Public Administration or a closely related field.
• Five (5) years of full-time experience performing bus service planning and scheduling.
• Three (3) years’ experience supervising staff.

Preferred Qualifications:

• Working knowledge of HASTUS, Trapeze or similar scheduling software is desirable.
• Experience performing run cutting in a public transit setting.
• Experience making presentations to boards, community groups, and various private and public agencies.
• Able to communicate effectively, both orally and in writing.

Below is a summary of the comprehensive benefits provided to District full-time employees:

Health and Welfare Benefits:

• Healthcare Benefits -District employees are offered a choice of healthcare providers under the CalPERS Health Benefits Program.The District will contribute ninety (90) percent towards monthly premiums for full-time employees. Fifty (50) percent for part-time employees.
  
• Free Dental and Vision Benefits provided - Employer Covers Premiums
  
• Free Employee Assistance Benefit - Employees are entitled to 5 face-to-face sessions or telephonic or web-video consultations for problem-solving support per incident, per calendar year.
  

• Flexible Spending Accounts - Pre-tax dollars to pay for qualified Health or Dependent Care expenses.
  

Retirement Medical Benefits:

• Long Term Disability Insurance - After 90 days of total disability, Administrative full-time employees are eligible for 60% of monthly income covered by the District.
  
• Health and Wellness - Gyms located at most work locations and discounted Weight Watcher Membership Option.
  

Holidays and Paid Time Off:

• Paid Time Off - Newly hired employees accrue 6.5 hours bi-weekly when hired (if Exempt 8.25 hours).As you move up in years of service credit, the rate of the amount of PTO accrued will also increase.
  
• Paid Holidays - The District provides seven paid holidays throughout the year - New Years Day, Martin Luther King Jr. Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving Day and Christmas Day
  
• Floating Holidays - District employees can earn up to five (5) floating holidays.
  

Financial Planning Benefits:

• Pension Benefits through CalPERS -You must have a minimum of 5 years of service to be eligible for this pension.
  

• CalPERS PEPRA vs. Classic - All employees hired on, or after January 1, 2013, are considered PEPRA members and will contribute 8% of their salary up to the maximum IRS cut-off. All Classic members will contribute 6%
  
• Deferred Compensation Options - Select to contribute to one or both of our Tax Deferred Compensation Options
  
• Reliance Standard Life Insurance with 100% premium paid by the District - 1 times annual salary of employee - max $200,000
  
• Optional Life Insurance - Employees may purchase additional life insurance for themselves and their eligible family members.
  

Growth and Education Benefits:

• Professional Development - Access to LinkedIn Learning and San Mateo County’s professional training. District Tuition Reimbursement Program - A maximum of $5,250 per year for courses related to your job or career goals with the District.
  
• Computer Loan Program - Interest-free two-year loan with a maximum amount of $2,000.
  

Other Amazing Benefits:

• Credit Union - Employees and family members are eligible to join the San Mateo Credit Union and Patelco Credit Union.
  
• Employee Clean Commute (ECC) - Car/Van poolers and Public Transit riders receive a monthly reimbursement.
  
• Commuter Benefits - Free Employee Parking; Free Bus Pass for employee as well as children/spouse; Clipper Card/Go Pass Program for Central employees.
  

For union employees, all of the above benefits are subject to the employee’s Collective Bargaining Agreement. Benefits listed are also subject to change with or without notice and are subject to contract/provider terms and conditions.

Closing Date/Time: 7/5/2026 11:59 PM Pacific

Salary:

$143,142.00 - $200,398.00 Annually