Manager - Learning & Development

Job Description:

Manager - Learning & Development

Description

Grade 23: Starting annual salary $101,254.00. Rate of pay depends on qualifications.

Job Description

JOB SUMMARY
The Manager - Learning and Development is responsible for directing the SAWS’ organization-wide learning and development activities for all employees. Responsibilities include but are not limited to the creation and delivery of training to include on-boarding/orientation, compliance training, leadership training, safety training, soft skill training, and position specialized training. Manages and coordinates the Learning Management System (LMS) to administer training needs. Oversees the development and evaluation of key strategies and designs for organizational development, employee engagement, and change management functions. Leads culture change through processes that support organizational learning. Supervises employees engaged in the implementation and development of learning and development programs to support the Company mission.

ESSENTIAL FUNCTIONS
•Supervises, recommends selection, develops, trains, evaluates personnel, and provides expertise and leadership.
•Manages a team of Learning & Development Business Partners providing learning and development programs to include identifying training needs, program design, target audience identification, enrollment and attendance tracking, program evaluation, and the development of program materials.
•Manages and coordinates the Learning Management System (LMS) to administer training needs.
•Manages, coordinates, analyzes, and oversees the SAWS’ learning and development activities for employees and ensures they are effectively performed consistently at quality levels in keeping with SAWS’ vision and values.
•Manages, coordinates, analyzes, and oversees organization-wide initiatives that impact employee engagement.
•Maintains current knowledge and understanding of regulations, industry trends, current practices, new developments, and applicable laws regarding learning and development.
•Forecasts, allocates, and monitors the human, physical, and financial resources for the assigned area.
•Establishes and maintains effective working relationships and public relations.
•Develops measures to analyze and improve department’s overall efficiency.
•Develops and monitors training metrics to assess the effectiveness of new or existing training programs, methods, and/or techniques.
•Directs and manages a comprehensive dynamic portfolio of learning and development resources that support excellent performance and encourage professional and personal development.
•Demonstrates leadership by serving as a role model, providing coaching and mentoring to individuals, or groups, supporting continuous learning and staff development that enhance performance, building team capabilities in effectively partnering with management.
•Assumes overall responsibility for the selection and management of system-wide learning software and online resources.
•Identifies learning and development needs for the organization; develops, recommends, evaluates, implements, and assesses learning and development programs.
•Oversees the design and implementation of employee development courses and programs to increase employee engagement and commitment.
•Applies and interprets human resources principles, practices, theories, laws, procedures, and terminology.
•Performs other duties as assigned.

DECISION MAKING

• The position works under limited supervision.
• Supervises assigned staff.
  

MINIMUM REQUIREMENTS
•Bachelor’s Degree in Human Resources, Business Management, Organizational Development, or related field from an institution accredited by a recognized accrediting agency.
•Five years’ experience of progressively responsible experience developing employee development activities, project management, and process improvement activities including three years of supervising personnel or experience leading, coordinating, and implementing multiple and complex activities and projects.
•Able to use word processing, database, presentation, graphics and publishing software, web browser, multimedia instructional software and hardware.
•Valid Class "C" Texas Driver's license.

PREFERRED QUALIFICATIONS
•Master’s Degree in in Human Resources, Business Management, Organizational Development, or related field from an institution accredited by a recognized accrediting agency.

JOB DIMENSIONS

• Contact with internal and external customers.
• Communicates effectively, verbally and in writing.
• May be required to work hours other than regular schedule such as nights and weekends.

PHYSICAL DEMANDS AND WORKING CONDITIONS
Physical requirements include lifting up to 20 pounds occasionally, and visual acuity, speech and hearing. Subject to standing and sitting for long periods of time. Frequently works in an office environment and performs occasional field visits.

San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.
From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:

• Competitive, market-based salaries
• Performance-based incentives
• Medical benefits
• Dental benefits
• Life insurance
• Prescription drug program
• Vision care plan
• Two retirement plans
• Deferred compensation plans (457 plan)
• Disability income
• Paid leave (vacation, sick, personal)
• Education assistance program
• Employee assistance program
• Flexible, tax-deferred health and dependent care spending accounts
• Wellness programs
• On-Site Fitness Facilities
• Community service opportunities

Closing Date/Time: 6/14/2026 11:59 PM Central

Salary:

$101,254.00 - $181,314.00 Annually