Special Needs Housing Program Coordinator

Job Description:

Special Needs Housing Program Coordinator

Description

Job Summary

Working Schedule : Monday through Friday 8am - 5pm with 1 hour lunch

Hourly Rate of Pay Range 15 / Step 1 - 8 $23.26 - $28.61

This role centers on delivering empathetic, person-centered support to medically fragile individuals within the Special Housing Programs . The position coordinates housing services and provides case management support while helping to administer critical housing assistance. It requires close collaboration with internal staff, external partners, and the public to ensure seamless program operations and that individuals receive timely, effective support services. Responsibilities include public engagement, facilitating regular meetings with community members and partner agencies, and serving as a key liaison across stakeholders.

Supervision Exercised
May provide technical and functional guidance to subordinate staff.

Paid Time Off (PTO):

• 11 Paid Holidays.
• End of Year PTO Buyback (optional).

Retirement Benefits:

• Enrollment in Arizona State Retirement System (ASRS).
  • Contribution rate of 12.00% with 100% Employer Match starting on first day. (Effective July 1, 2026 contribution rate is 11.98%)
• Deferred Compensations Programs (optional)

Comprehensive Wellness Program:

• Low-cost, high-value health care plans for you and your family that include Medical, Dental, Vision.
• 24/7 Virtual Care including Onsite Health Screening Events
• Marketplace Discounts
• Onsite Gyms or Gym Membership Stipend
• Employee Assistance Program
• Employee Wellness Program
• Basic Life, Supplemental Life/AD&D Insurances with additional voluntary benefits include Accident, Critical Illness, and Hospital Indemnity Plans.
• Health Savings Account (HSA) or Flexible Spending Accounts (FSA-includes Dependent Care).

Essential Job Functions

• Plans, coordinates, implements, and monitors the Special Needs Housing Programs to assist families obtain housing and maintain housing stability.
• Trains and monitors staff as assigned.
• Explains the Special Needs Housing Programs program procedures to participants, including regulations, processes and time frames.
• Interviews participants and conducts a comprehensive assessment of their needs and level of functioning. Performs eligibility examinations, re-examinations, verifications of changes in household composition and/or income changes, recalculations and verification of rent calculations and provides participants notification of determinations.
• Establishes case plans. Develops schedules of and timetables for provision of services. Monitors participant progress on an on-going basis. Maintains client case files and other related documents noting and documenting accurate, up-to-date information of program activities and participant status
• Confers with and counsels participants of the assigned caseload.
• Establishes on-going effective working relationships with provider agencies including HUD, Arizona Department of Housing and other funding agencies and non-profits.
• Refers participants to special community resource agencies as needed.
• Organizes and participates in meetings with coordinating committees.
• Investigates violations and counsels clients who are not in compliance with Special Needs Housing Programs requirements.
• Assists with the monitoring of grant-funded programs which benefit low and moderate income individuals.
• Prepares reports and summaries of participant data and submits annual reports to State and local agencies.
• Staffs the Mohave County Homeless Continuum of Care Committee
• Organizes and acts as liaison to local and State agencies and organizations for the annual Point In Time homeless count.
• Performs a variety of clerical tasks to include, but not limited to: scheduling appointments; answering phones; utilizing computer keyboard to perform such tasks as, but not limited to, inputting data and utilizing word processing; responding to or routing inquiries; referring and directing participants to appropriate agencies; assembling materials in preparation of interviews and investigations; completing and processing of forms and other documents; organizing information, records and other related documents; and filing.
• Works with behavioral health and other agencies to co-case manage participants to meet their goals.
• Attend State and local meetings pertaining to the Special Needs Housing program and lead local meetings as necessary.

SECONDARY JOB FUNCTIONS

• Performs related work as required.
• Performs special assignments as requested.
• Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures.

Minimum Qualifications

• Associates Degree from an accredited university or college in human resources, business administration, public administration, industrial relations or a closely related field.
• Four (4) years of progressively responsible experience involved in the provision of housing assistance services, which includes interviewing, investigating and public contact work relating to the collection of financial status information and determinations of eligibility for local, State or Federally mandated programs.
• OR any equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities will be considered in meeting the minimum qualifications.

SPECIAL JOB REQUIREMENT

• Must pass drug screen post offer.
• Must possess a valid driver's license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position.
• Must provide acceptable driving history at no cost to the County.

Knowledge, Skills & Abilities

• Rules, regulations and policies affecting participant requirements as related to the Special Needs Housing Programs or other state and federal programs.
• Basic human needs, personalities and behaviors, and sources of family conflict.
• Case management including establishing and maintaining controls over case plans, schedules, timetables, priorities, agendas, and counseling techniques to elicit necessary information from participants.
• Public social service agencies and community resources available to participants.
• Federally funded grant programs such as Section 8 Housing, Supportive Housing Program (SHP), HOPWA or other federally or state funded grants that benefit special needs low and moderate income people.
• Communicating and maintaining professionalism with the public, co-workers, and work contacts.
• Department policies, rules and procedures
• Mohave County Policies and Procedures and Department Regulations.
• Operating a variety of office equipment to include: computer keyboard, fax transmittal, scanners and copiers.
• Customer service and program implementation skills.
• Observe and monitor participant's behavior to determine compliance with prescribed standards.
• Interview and investigate an individual's financial background.
• Make decisions in accordance with established policies and regulations.
• Understand, interpret and apply pertinent federal, state and local rules, regulations, procedures and policies regarding the Special Needs Housing Programs to include departmental procedures and regulations effectively.
• Present program information and requirements clearly and concisely to groups and individuals and to explain policies, procedures and regulations effectively.
• Analyze situations and determine appropriate or alternative actions.
• Maintain confidentiality and work independently.
• Understand and grasp ideas quickly and follow instructions with initiative and exercise good judgement.
• Perform basic mathematical computations accurately.
• Organize workload to ensure determinations are made on a timely basis.
• Communicate clearly and concisely, both orally and in writing.
• Maintain accurate and up-to-date records and documentation.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Perform the essential functions of the job specifications with or without a reasonable accommodation.
• Comply with Mohave County Policies and Procedures and Department Regulations.

Mohave County has an extensive benefits package with exceptional health, wellness, and work/life balance offerings, financial & retirement benefits, comprehensive leave program, and more.
Check out our Benefits Guide for full details!

Closing Date/Time: 6/14/2026 5:00 PM Arizona

Salary:

$48,380.80 - $59,508.80 Annually