Information Technology Specialist I

Job Description:

Information Technology Specialist I

Description

SOUTH COAST AQMD AND JOB OVERVIEW

ABOUT SOUTH COAST AQMD

South Coast Air Quality Management District (South Coast AQMD) is one of the largest and most technologically sophisticated environmental regulatory agencies in the nation, serving a four-county region that includes Los Angeles, Orange County, Riverside and San Bernardino counties, and the Coachella Valley. South Coast AQMD's headquarters is located in Diamond Bar, 30 miles east of downtown Los Angeles, at the junction of the 57 and 60 Freeways. With a highly diverse "Clean Air Team" of over 850 employees, an annual budget of $216.5 million, and a state-of-the art air quality laboratory, our mission is to ensure clean air and a healthy environment. South Coast AQMD is an organization you can be proud to work for -- we make a difference in the quality of life in Southern California!

South Coast AQMD is committed to creating and maintaining a work environment that appreciates the unique backgrounds, skills, and experiences of our employees and fosters professional development and growth. South Coast AQMD respects the ideas and perspectives of our stakeholders and works to bring them together toward the common goal of clean air.

ABOUT THIS POSITION

South Coast AQMD is seeking to hire an Information Technology Specialist I to fill a vacancy in the Information Technology Operations unit of our Information Management department. From this recruitment process, we expect to establish an eligible list from which current and future vacancies at this level may be filled, during the life of the list.

Information Technology Specialist I is the entry-level class in the Information Technology Specialist series. Employees in this class perform the more routine tasks and duties assigned to positions within the series including setting up and configuring desktop computers and performing routine maintenance on the network system. Employees in this class diagnose and resolve Help Desk problem calls and work station support duties. Employees at this level are not expected to function with the same amount of program knowledge or skill level as employees allocated to the Information Technology Specialist II level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Employees in this class typically report to an Information Technology Supervisor and receive lead work direction and guidance from a Senior Information Technology Specialist.

Depending on assignment, learns to provide technical support on use of computers, hardware, software, network, mobile, and related technologies and equipment; learns to install, configure, and maintain software and hardware; and performs related work as required.

Employees may be required to work rotating shifts, nights, weekends, and holidays depending on assignment. Immediate appointments may be on a late shift.

EXAMPLE OF DUTIES

The general Example of Duties for this classification are highlighted below, for full description of duties please refer to this link here .

• Installs, configures, maintains, and upgrades operating systems and software packages across disparate platforms, servers, network and data communication systems, personal and mobile computing systems and equipment, audiovisual equipment, web based applications, and related technologies; performs basic system administration functions.
  
• Repairs and maintains departmental and District-wide enterprise software application(s); documents end user work processes and systems requirements; conducts systems walk- throughs and technical reviews; develops or refines system specifications, including evaluating and testing vendor software packages for conformance with user requirements and priorities.
  
• Assists in installing, configuring, maintaining, troubleshooting, and monitoring physical and virtual network and server infrastructure including hardware, software, real-time monitoring tools, peripherals, and devices ensuring effective performance and proper integration of components and systems with existing architecture; assists in infrastructure changes and upgrades to limit interrupted services.
  
• Assists in monitoring and maintaining security control of District network and server infrastructure; configuring and monitoring security features and firewall rules; verifying and ensuring proper user accessibility; identifying and addressing vulnerabilities; researches, recommends, and applies security updates as needed.
  
• Assists programming staff and system users in resolving hardware, software, and operational problems.
  
• Receives and evaluates requests for service; diagnoses problems; troubleshoots and implements remedial actions, researches documentation and determines solution, and resolves problems with hardware, software, security and access controls, and systems issues; escalates issues to higher- level staff and/or vendor for resolution as appropriate.
  
• Performs technical help desk support including handling a high volume of customer inquiries and complaints and resolving tier one requests by remote session, telephone, or email.
  
• Conducts system and database back-ups as needed; follows back up procedures.
  
• Monitors computer systems, networks and applications for response time, problem prevention, performance and resource utilization.
  
• Performs network administration duties such as monitoring or adding applications, users and devices, modifying user profiles, re-setting passwords and file maintenance; monitors storage utilization; documents all network changes and revisions.
  
• Prepares and maintains system documentation required for telecommunication networks.
  
• Writes and maintains user and technical operating instructions and documentation; assists users in implementing new or modified programs and applications.
  
• Provides information and assistance to District users regarding telephone, computer hardware, and data network use and functions; participates in the development of alternative computer and equipment applications and functions to achieve user product requirements.
  
• Installs, maintains, troubleshoots, and monitors District-wide telecommunications systems including voice and data communications infrastructure and equipment; sets up and maintains user accounts, access groups, extensions, and voicemail boxes; troubleshoots system-wide outages.
  
• Assist in the preparation and maintenance of system documentation required for telecommunications networks, including the updating of building/floor blueprints, network database, procedures manual, and Private Area Branch Exchange configuration.
  
• Operates telecommunications network management consoles and monitors network performance; diagnoses network malfunctions and takes corrective action; assesses network performance and allocates resources, as needed.
  
• Implements telecommunications modifications and the relocation of equipment; lays out hardware configurations; determines wiring specifications for cables; maintains telephone data lease lines and interfaces to ensure uninterrupted data communications service; uses testing equipment to identify and correct system malfunctions.
  
• Prepares reports on telecommunications system performance, breakdowns, relocations, usage, and problems; maintains inventory of data communication hardware and equipment; assists users with telephone, computer hardware, data network capabilities and system specifications; assists in training users on hardware and communication system functions.
  
• Assists and participates in the installation, modification, and maintenance of wireless communications systems; participates in the determination of user needs.
  
• Installs, modifies, and maintains wireless, data, and voice communications systems; performs hardware maintenance and repair; analyzes telecommunications user needs, and recommends and installs system equipment to meet user requirements.
  
• Performs on-line video and voice recordings of the District's monthly Board meetings, contracted City meetings, and other meetings as needed.
  
• Operates the audio mixer, video cameras, audio recorders, video recorders, teleconferencing system, and duplicating rack, as required, to provide special effects, sound, and pictures of high technical quality. Provides feeds to various monitors throughout the District, local cable networks, and various broadcasting stations.
  
• Edits and assembles segments from different audio and video tapes and recorders; locates and transfers segments into precise sequences to create master tapes.
  
• Installs and operates lighting and sound equipment such as microphones, speakers, flood lamps, spotlights, and reflectors, as needed.
  
• May train District staff in the use of video production equipment.
  
• Sets up and operates audio-visual equipment such as camcorders, tape recorders, film projectors, and slide projectors. Operates the video-switcher to coordinate the equipment according to instructions to perform such tasks as switching from one picture to another, superimposing multiple pictures onto one screen, and adding special effects.
  
• May coordinate and assist with outside audio and video vendors to provide audio and/or video system to meet deadlines.
  
• Researches, evaluates, and recommends purchases of computer equipment and supplies; maintains inventory; tracks and receives a variety of computer systems and telecommunications equipment, software applications supplies, training materials, and related needs adhering to established purchasing policies.
  
• Stays abreast of new information technology trends and innovations; reads appropriate literature and attends training as necessary.
  
• Assists in developing goals, objectives, policies, procedures, work standards, and administrative control systems for the department to which assigned.
  
• Maintains accurate records and files; develops storage of records and retention schedules.
  
• Performs other duties as assigned.
  

MINIMUM AND DESIRABLE QUALIFICATIONS

DESIRABLE QUALIFICATIONS

In addition to the Minimum Qualifications that follow, the most competitively qualified candidates will also possess the following:

• Experience working with Windows systems and Microsoft Enterprise technologies is preferred.
  

MINIMUM REQUIREMENTS

EDUCATION:
Equivalent to graduation from high school supplemented by completion of at least 15 semester or 22.5 quarter units from an accredited college or university and training in information systems, computer science, electronics, electronic engineering technology, computer technology, or a related field.

EXPERIENCE:
Two (2) years of experience providing technical support in the installation, maintenance, and repair of information systems and infrastructure similar to that of an Assistant Information Technology Specialist with the District. Experience working with Intel-based servers (Linux and Windows Server OS) and network peripherals supporting a datacenter is preferred.

Licenses and Certifications: Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.

KNOWLEDGE OF: Principles and practices used in the installation, evaluation, configuration, operation, troubleshooting, and maintenance of computer hardware, software, servers, network and data communication, mobile, audiovisual, web based applications, and other related technologies and equipment; techniques and methods of writing and maintaining user and technical operating instructions and documentation; understanding of system design, configuration and database application concepts; Linux and Windows server administration and support, including applying patches, installations, and upgrades; database administration including MS SQL, Oracle and Ingres; operational characteristics of local, wireless, and wide area network systems; operational characteristics of a variety of communication equipment and devices; computer logic and mathematics; computer scripting language; Cisco IOS command lines; HP SAN products and technologies; Microsoft Client Server technologies; Video conferencing technologies; LAN-WAN technologies; methods of telecommunication system design and implementation; current voice communication technologies and related scripting and programming practices and procedures; current and recent Microsoft Windows Operating Systems, SQL Servers, other servers and Active Directory; Hyper-V Virtualization configuration, maintenance; Client/Server Antivirus installation and maintenance; backup and disaster recovery software; fundamental understanding of network and internet concepts (e.g., firewalls, load balancers, Web browsers, TCP/IP, SSL, HTTP, etc.; Virtual Private Network set-up and maintenance; Windows Fail-over Clustering and MPIO; Windows PowerShell; Visual Basic and Batch file scripting, Unix shell scripting; Ground Policy creation and troubleshooting; Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Contact Center, K&E Express, Cisco IM Presence, Cisco Unified Intelligence Center, Cisco Telepresence Management Suite and Cisco Prime Collaboration; Cisco Routers/Switch setup and configuration for VoIP connectivity; voicemail setup, configuration and troubleshooting; Cisco technologies including voice and data; CTI route point setup, Call handler's setup, configuration, testing and troubleshooting; Contact Center setup, configuration and testing. Agent, resource and Skill setup; installation, termination and testing of network cabling (Cat5, Cat6 and Fiber); camera and video switcher control; provide live webcast streaming, monitoring, and support; applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility; record keeping principles and procedures; modern office practices, methods, and computer equipment and applications related to the work; English usage, grammar, spelling, vocabulary, and punctuation; the organization, operation, and functions of the department as necessary to assume assigned responsibilities; recent and on-going developments, current literature, and sources of information related to assigned programs; techniques for effectively representing the District in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations; and techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff.

ABILITY TO: Perform and/or coordinate a variety of technical support functions in the installation, evaluation, configuration, operation, troubleshooting, and maintenance of computer hardware, software, servers, network and data communication, mobile, audiovisual, web based applications, and other related technologies and equipment; coordinate and prioritize problem calls and work station support; participate in design sessions or process improvement sessions and provide sound recommendations and technical input; develop and maintain technical operating instructions and documentation; train staff on software applications and hardware usage; program IP based telephone system software; train users on use of equipment; run custom queries against various data sources to generate reports; design and update network diagrams with Visio; design and implement network infrastructure throughout the District; provide account management, billing support and administration related to mobile carriers and devices; interpret and explain hardware and equipment manuals; assist in the design of new telephone system networks; assist in the development of goals, objectives, policies, procedures, and work standards for the department; prepare clear and concise reports, correspondence, policies, procedures, and other written materials; identify issues and opportunities, analyze complex problems and alternatives and develop sound conclusions and recommendations; interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations; as assigned, plan, assign, direct and review the work of others; establish and maintain a variety of filing, record keeping, and tracking systems; organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines; stays abreast of current trends, innovations and developments in the technology field; operate and maintain modern office equipment, including computer equipment and specialized software applications programs; use English effectively to communicate in person, over the telephone, and in writing; use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations; establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

OTHER IMPORTANT INFORMATION

APPLICATION PACKETS MUST INCLUDE
A completed employment application covering at least the past 10 years of employment history (or longer if you have other relevant experience), and your entire South Coast AQMD employment history if you are a South Coast AQMD employee.Responses to the Supplemental Questionnaire (SQ). The SQ is a form of written test and will be evaluated as such. Your responses should be well written, clear, concise, and directly responsive to the question.Up to four references which include the names and phone numbers of your present and past supervisors or managers, and/or college professors or persons for whom you have directly provided services, not peers .An unofficial copy of your transcripts (or equivalency evaluation if your education was obtained outside the U.S.), documenting all qualifying education claimed, submitted as an attachment to your online application* .
*You MUST submit acceptable documentation for all education claimed on your application. Acceptable documentation consists of an unofficial copy of your transcripts/equivalency evaluation attached to your application . At a later date, candidates under final consideration will be required to arrange for original, official transcripts (or equivalency evaluation, if applicable) to be mailed directly from their college/university to South Coast AQMD, documenting all education claimed on their application.

Job applications must be completely filled out. A resume cannot be substituted for the required information. Be sure to detail any education, training or other relevant coursework that would make you a particularly strong candidate.

THE SELECTION PROCESS

Application packets, including responses to the Supplemental Questionnaire, will first be screened, and the most competitively qualified candidates will advance to the next step in the process, which is expected to be an application assessment and interview. (Please note that some assessments may be conducted remotely).

Following the assessment process, a ranked eligible list is expected to be created, from which current and future vacancies may be filled, during the 6-12-month life of the list. Only those who demonstrate they are among the most competitively qualified, at each successive step of the selection process, will be advanced to the next step. (Meeting the minimum requirements does not guarantee an invitation to the next step.)

Important note for potential candidates who do not have the continued and unrestricted right to work full time in the United States: If you currently, or will in the future, require sponsorship (i.e., H1-B Visa) in order to maintain your right to work in the United States, please be aware that this position is not eligible for visa sponsorship.

South Coast AQMD reserves the right to add, delete, and modify any elements of the selection process as deemed appropriate, based on the number and quality of applicants at each step.

Please call Human Resources at least one week in advance if you might need an accommodation at any step during the selection process. If you have any questions regarding this recruitment, please contact Human Resources Department at (909) 396-2800.

TECHNICAL & ENFORCEMENT EMPLOYEE BENEFIT OVERVIEW

BENEFIT

DESCRIPTION

Monthly Benefit Allotment

$1,912, to purchase medical, dental, and life insurance, with unused portion paid to you as cash. Your insurance coverage becomes effective on the first of the month following completion of 30 dyas of continuous service. Dependent children may be covered to age 26 on medical, dental and vision plans.

Medical Health Plans

Blue Shield PPO

Blue Shield PPO Savings Plus 2250 (High Deductible Plan)

Blue Shield HMO

Kaiser HMO

Kaiser HSA HMO 1500 (High Deductible Plan)

Dental Plans

Delta Dental PPO (without orthodontic benefits)

Delta Dental PPO (with orthodontic benefits for children only)

DeltaCare (PMI) Dental

Vision Plan

EyeMed - Optional

Life Insurance

$10,000 Term Life Insurance

(Optional additional life insurance, paid by you, at 1X, 2X, or 3X your salary)

Employee Assistance Program (EAP)

Claremont EAP, powered by Uprise Health. EAP benefits are available to all employees and their familes at no cost to you. The EAP offers confidential advice, support and practical solutions to real-life issues. Confidential Therapy, 24-hour crisis help and online peer support groups.

Accidental Death & Dismemberment

Optional

Section 125

Optional Plans (Medical Reimbursement; Dependent Care)

Work Schedule

Four 10-hour days, Tuesday through Friday

Vacation

80 hours per year, increasing to 120 after five years

Holidays

13 paid holidays per year

Sick Leave

100 hours per year

Other Leaves

Bereavement; Jury Duty; Military; Witness

Tuition Reimbursement

Reimbursed up to $5,000 per year

Deferred Compensation (457 Plan)

Optional (Employee may contribute up to the IRS maximum). South Coast AQMD matches, dollar for dollar, up to $300 per year for the regular plan.

Retirement

2.5% @ 67 defined benefit plan - Applies to employees hired on or after January 1, 2013 who, at time of hire, were not members of the San Bernardino County Employees' Retirement Association (SBCERA) or another public employee retirement system through which reciprocity may be established.

2.0% @ 55 defined benefit plan - Applies to employees who, prior to January 1, 2013, were active members of SBCERA or another public employee retirement system through which reciprocity may be established.

Employees pay only the Medicare portion of Social Security.

1/1/2024

Closing Date/Time: 6/19/2026 11:59 PM Pacific

Salary:

$60,386.46 - $85,883.00 Annually