Victim Services Coordinator

Job Description:

Victim Services Coordinator

Description

Summary

Minimum Starting Salary: $21.5000 - $22.0000 per hour

The City of Waco Seeks:

An experienced and proactive Victim Services Coordinator who is willing to provide services to crime victims for the Waco Police Department. If you are detail-oriented, organized, enjoy working with the public, and can maintain strict confidentiality, this position may be for you. Apply today!

Minimum Qualifications
Required:

• Associate's Degree in Criminal Justice, Business, Social Work, Psychology or a related field AND
• 2 years experience in human services or a related setting; or equivalent combination of education and experience.

Preferred:

• Criminal Justice Experience.

Licenses and Certifications
Required:

• Must possess a valid Texas Driver’s License.

Position Description

Under basic supervision, coordinates the volunteer program providing services to crime victims for the Waco Police Department (WPD); recruits and trains volunteers, maintains program records, reviews police reports and victim files, determines eligibility for Crime Victims Compensation and assists victims in filling out Crime Victims Compensation applications. Fulfills an on-call status and responds to Crime Scenes to directly assist victims and witnesses of crime.

Essential Functions

• Plans, organizes, and coordinates volunteer activities in accordance with established policies; analyzes the volunteer program needs, recruits and trains volunteers and schedules volunteer resources for maximum effectiveness; communicates with victims regarding criminal proceedings, schedules, case status, assistance programs and other criminal justice system issues.
• Provides ongoing assistance, crisis counseling and follow-up to the victims of crimes; provides crisis intervention both on-scene and during follow-up interviews.
• Reviews police reports and victim files from attorneys, communicates with victims of crimes; reviews cases and determines victims assistance needs.
• Communicates with victims regarding criminal proceedings, schedules, case status, assistance programs and other criminal justice system issues.
• Provides direct services to victims and witnesses on crime scenes, such as transportation and referrals to community agencies; tracks services provided and monitors results; prepares statistical reports.
• May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency.
• Operates a City vehicle to safely transport people, equipment, and materials between city offices and other
  locations in and around the city.

The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.

To learn more about the benefits offered, visit our Benefits page.

Why Work For Waco:

• Meaningful and challenging work
• Make a difference and improve communities
• Competitive Salary and Benefits
  • Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
  • Mandatory TMRS Retirement Plan with a 2:1 City Match
  • Education Assistance Program
  • Paid Parental Leave
  • Employee Assistance
  • Longevity Pay
  • And More!
• Chance to do work you are passionate about
• Desire to give back

Closing Date/Time: 7/24/2026 11:59 PM Central

Salary:

See Position Description