Utility Superintendent

Job Description:

Utility Superintendent

Description

Full-time position available with the Water Department - Maintenance Investigations & Inspections Division
Location: 1800 Prospect
Pay: $7,413-$11,120/month

Schedule: Monday-Friday, 7:00 a.m.-3:30 p.m.
Application Deadline: July 24, 2026

About Us

About the Water Department

KC Water provides essential water, wastewater, and stormwater services to support the health, safety, and growth of the Kansas City region. The department is responsible for maintaining and operating extensive systems for water collection, treatment, and distribution, serving more than 170,000 residential and business customers, as well as regional partners. Funded through user fees, KC Water is committed to delivering high-quality service, ensuring reliable infrastructure, and investing in sustainable solutions to meet both current and future community needs.

Click here for more about this department

Responsibilities

What You'll Do:

• Directs and oversees daily operations of Wastewater and Stormwater Investigations and Inspections personnel.
• Develops, prioritizes, assigns, and monitors work activities to ensure efficient completion of service requests, inspections, investigations, and regulatory requirements.
• Coordinates work activities between multiple KC Water divisions and other City of Kansas City departments.
• Ensures proper documentation and reporting of all investigations, inspections, and maintenance activities.
• Develops, implements, and maintains Standard Operating Procedures (SOPs) for section operations.
• Monitors operational performance and identify opportunities for process improvement.
• Supervises Principal Engineering Technicians, Senior Engineering Technicians, and Labor staff for the three (3) sections below:
  • CCTV Inspections
  • Wastewater & Stormwater Investigations and Inspections
  • Contract Inspections
• Conducts employee performance evaluations and prepare annual appraisal ratings for direct reports.
• Provides coaching, mentoring, training, and professional development opportunities for staff.
• Administers disciplinary actions in accordance with City policies, labor agreements, and departmental procedures.
• Coordinates employee scheduling, staffing assignments, and on-call rotations.
• Reviews and approves employee timekeeping and leave requests through NOVAtime.
• Directs dry-weather and wet-weather sanitary sewer overflow response activities.
• Ensures timely investigation, documentation, and reporting of sewer overflows.
• Prepares and submits required Missouri Department of Natural Resources (MDNR) reports through the Missouri Gateway for Environmental Management (MoGEM) system, including:
  • 24-Hour Overflow Reports
  • Five-Day Overflow Reports
  • Provide overflow notifications, updates, and summary reports to senior management through written correspondence and email communications.
  • Ensure compliance with all reporting deadlines and regulatory requirements.
• Promotes and enforce departmental safety policies and procedures.
• Ensures compliance with OSHA regulations, environmental regulations, and City safety standards.
• Conducts safety meetings and support ongoing employee safety training initiatives.
• Investigates incidents and implement corrective actions when necessary.
• Prepares reports, correspondence, presentations, and operational summaries.
• Monitors workloads, staffing needs, and resource allocation.
• Participates in budget planning and management activities.
• Attends meetings with management, regulatory agencies, contractors, and consultants.
• Directs and oversee responses to customer concerns, 311 Action Center requests, internal City department requests, sewer overflow complaints, wastewater and stormwater investigation requests, and other escalated operational issues.
• Manages the lifecycle of service requests and work orders in Hansen/Infor, ensuring proper prioritization, assignment, documentation, follow-up, and completion while maintaining high levels of customer service and operational performance.
• Leads bi-weekly and monthly staff meetings with supervisors, technicians, and field personnel to communicate operational objectives, performance expectations, regulatory requirements, and departmental updates.
• Conducts regular reviews of SOPs, safety procedures, and best practices to ensure compliance and continuous improvement.
• Analyzes and discusses Lytx DriveCam events, vehicle safety performance, accident prevention strategies, and defensive driving techniques to reduce risk, improve driver behavior, and maintain a strong safety culture.

Qualifications

REQUIRES:

• High school graduation and 6 years' experience in building or water/wastewater utility construction, maintenance, repair, alteration, and cleaning work, including 3 years of supervisory experience.
• Must possess a valid State -issued driver's license in accordance with the City of KCMO policies.
• Must pass a pre-employment drug screen and post-offer physical examination as prescribed by the City.
• May be required to possess at least one of the certifications listed below within 6 months of moving into this job classification in accordance with state regulations: Distribution System Level III (DS-III) License with the State of Missouri; Wastewater Collections system level A certification with the State of Missouri; Level A operator certification in water or wastewater issued by the Missouri Department of Natural Resources. Approved third party certification maintenance operations including: HVAC, welding, plumbing, electrical, machinist, mechanic etc.; Meter Testing or Repair Certification.

Other Information

Military veterans encouraged to apply

Why You'll Love Working with Us - Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to [email protected] .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).