Broadband and AI Senior Analyst- Library Department

Job Description:

Broadband and AI Senior Analyst- Library Department

Description

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at [email protected] .

About the Department

The award-winning San José Public Library (SJPL) consists of more than 600 employees, a 23% bilingual workforce, and has 24 branch libraries across San José, in addition to the Dr. Martin Luther King, Jr. Library, which is the city’s main library jointly operated through a unique partnership with San José State University. SJPL serves a diverse community of roughly one-million residents and currently has nearly 700,000 library members. It annually attracts over 6 million visitors (pre-pandemic) and circulates more than 8 million items per year.

Over the past few years, SJPL has cultivated a 21st century library experience dedicated to public service and committed to equity, diversity, and inclusion at its core. In addition to providing library services to the community, SJPL proudly leads two citywide initiatives - the Education and Digital Literacy Strategy and the Digital Empowerment and Broadband Strategy, which includes SJ Access - the number one provider of free public access to Wi-Fi connectivity.

SJPL’s mission is to enrich lives by fostering lifelong learning and ensuring that every member of the community has access to a vast array of ideas and information. The library department is a place where people do great work and make a difference in our community. To see examples of SJPL’s work and learn more about its impact, visit www.sjpl.org. Join us to make a difference!

Position Duties

The Library Department is recruiting a Broadband and Artificial Intelligence (AI) Analyst (Senior Analyst) to support the City’s implementation of the Digital Empowerment and Broadband Strategy (Strategy). The Senior Analyst will lead the broadband permitting program and assist with development of AI governance and training for Library staff in alignment with the Strategy’s work plan and SJPL’s mission, vision, and principles. The Senior Analyst is a member of Broadband and Partnerships Unit (Unit) in the Library’s Digital Empowerment and Public Technology division, and reports directly to the Unit Program Manager.

The City Council approved Digital Empowerment and Broadband Strategy seeks to expand access to reliable wired and wireless broadband while advancing digital empowerment through equitable access to connectivity, technology, and digital skill-building for underserved communities. Executing this strategy requires accelerating broadband permitting with the telecom providers for small cell, macro cell, and fiber optic infrastructure, working collaboratively with the community on the aesthetics and other community concerns associated with broadband deployment, and managing the day-to-day permitting workflow across the multiple City departments responsible for review, permitting, and inspection.

The Senior Analyst directly influences over $500 million in private sector investment into the City. This private sector investment creates jobs, increases regional GDP, delivers Smart City capabilities across the city, and expands economic opportunities for the digitally underserved.

The Senior Analyst requires a broad set of skills including project management in an Agile environment, stakeholder coordination, contract development and management, data analysis, team leadership, and public collaboration. They will support value exchange agreements for broadband deployments and coordinate across City departments on the permitting and construction of macro sites, small cells, underground fiber optics, conduit runs, and the City’s Community Wi-Fi equipment. This role requires collaboration with various City departments, including but not limited to, the City Manager’s Office; Planning, Building and Code Enforcement (PBCE); Public Works; Fire Department; Transportation; Information Technology; the Office of Economic Development, and the City Attorney’s Office

The Senior Analyst also works closely with telecommunications companies and internet service providers to evaluate ways to accelerate broadband deployment. Collaboration with public interest groups, community organizations, and other stakeholders will also be required to support public adoption of broadband services. Finally, the Senior Analyst works closely with the Library’s Digital Empowerment Unit and external stakeholders to ensure progress on social justice and closing the digital divide for under-served people in San Jose.

The Senior Analyst responsibilities include the following:

• Manage and coordinate broadband permitting service levels across multiple departments and with telecommunications providers using Agile project management practices, while balancing industry needs with safe, well-designed technology, and consistent review process.
  
  
• Track, analyze, and report on broadband-related agreement compliance, service-level commitments, permitting performance, deployment progress, and progress toward the City’s Digital Empowerment and Broadband Strategy, including through data dashboards and other reporting tools; identify bottlenecks, coordinate issue resolution, and recommend process improvements.
  
  
• Support the Library’s AI governance, public initiatives, and training for staff.
  
  
• Support the City’s Community Wi-Fi operations and other connectivity initiatives that expand broadband access for underserved communities.
  
  
• Collaborate with external stakeholders on community concerns with broadband deployments, support public understanding and adoption, and advance digital empowerment goals.
  
  
• Conduct research and data analysis to evaluate emerging needs, trends, opportunities, digital equity gaps, and program performance, and develop recommendations for broadband deployment and digital empowerment initiatives.
  
  
• Coordinate with the City’s Emergency Operations Center on telecommunications needs.
  
  
• Monitor and analyze federal, state, and local laws, regulations, rulings, and court decisions affecting broadband deployment, including actions by the Federal Communications Commission and the California Public Utilities Commission.
  
  
• Report progress to senior City staff and telecommunication staff.

The Salary Range for this Senior Analyst classification is: $118,460.16- $144,318.72. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience.

This recruitment may be used to fill multiple positions in this or other departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Minimum Qualifications

Education: A Bachelor’s Degree from an accredited college or university.

Experience: Four (4) years of increasingly responsible experience in general management/administrative analytic work in the areas of budget, finance, grant administration, organizational analysis, general administration, human resources, or related field in general analytical work.

Acceptable Substitutions: One (1) year of additional education above the Bachelor’s Degree level may be substituted for one (1) year of the required management/administrative analytic work.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

• Job Expertise- Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
  
  
• Project Management-Ensures support for projects and implements agency goals and strategic objectives.
  
  
• Collaboration-Develops networks and builds alliances; engages in cross-functional activities.
  
  
• Planning-Acts to align own unit's goals with the strategic direction of the organization; defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.
  
  
• Analytical Thinking- Approaching a problem or situation by using a logical, systematic, sequential approach.
  
  
• Digital Fluency-Effectively leverages digital tools, technologies, and platforms, utilizing a forward-thinking mindset to drive organizational goals, enhance processes, lead innovation, make data-informed decisions, and foster a culture of adaptability and continuous improvement in a dynamic digital landscape.
  
  
• Problem Solving- Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
  
  
• Communication Skills- Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Eduardo Gonzalez at [email protected]

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email [email protected] and we will research the status of your application.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 7/27/2026 11:59 PM Pacific

Salary:

$118,460.16 - $144,318.72 Annually