Navigator (Customer Service Representative I)

Back View Details And Apply

Navigator (Customer Service Representative I)

Houston Airport System Houston, Texas, United States

Job Description:

Navigator (Customer Service Representative I)

Description

POSITION OVERVIEW

Applications Accepted From: ALL PERSONS INTERESTED

Division: Public Health Services
Section: Immunizations
Workdays & Hours: Monday-Friday; 8:00 am - 5:00 pm (Various Times, some Saturdays)*
*Subject to Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
The Houston Health Department is currently searching for an energetic and skilled candidate to fill the Customer Service Representative I position to perform the following duties:

Research, analyzes, and resolves standard customer concerns and inquiriesvia various forms of communication i.e. phone, email, site visits, etc.Provides information on City programs and guidelines. Educates the public on various initiatives and/or programs.Screens immunization records for up-to-date status.Conducts data entry into multiple databases including ImmTrac2 to ensure up-to-date shot records.Provides and documents service linkage that connects client families to internal and external service resources.Gathers and collects information to generate reports, activity logs, etc.May act as a backup to a customer service section and/or administrative support services.Conducts community projects, presentations and other outreach activities to educate clients and families on the benefits of the Project Milestone program and the importance of immunizations.Other duties, as assigned

WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS
Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Six (6) months of administrative or customer service related experience is required. Associate's degree may be substituted for up to two (2) years of experience.

LICENSE REQUIREMENTS
None.

PREFERENCES

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test

SAFETY IMPACT POSITION
Yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Grant Funded Position
Grants & Special funded positions are dependent upon continued available funds. If funding is no longer available, employee may be laid off or transferred.
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade: 13

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-4888.

If you need special services or accommodations, 832-393-4888 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 9/18/2026 11:59 PM Central

Salary:

$18.76 - $21.24 Hourly
Back View Details And Apply