Part-Time Patron Experience Associate - Library To You

Job Description:

Part-Time Patron Experience Associate - Library To You

Description

As a Patron Experience Associate with JCPL's Library To You team, you'll help connect people with the resources, services, and support they need. You'll provide outstanding customer service, assist patrons with everything from discovering books to accessing digital resources, and work with teammates to create a welcoming and inclusive experience.

This part-time (20 hours per week), benefits-eligible position is based at the Library Administration Building next to Lakewood Library. Library To You extends library services beyond traditional locations through the Bookmobile, mail delivery, Holds Lockers, and Express Library. We aim to meet patrons where they are.

Regular travel throughout Jefferson County is required, including driving library vehicles. A valid Colorado driver's license must be obtained within 90 days of hire, and a motor vehicle records check is required as part of the hiring process.

Job Posting Closes at 11:59PM on:
11/26/26
Division:
Library Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
20
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

Hiring Range: $23.39 - $29.24 per hour.

• CUSTOMER SERVICE: Provides information, referrals and reader’s advisory assistance to patrons in person, by phone, mail and via electronic means. Locates materials using manual and electronic databases in JCPL, other Library systems and/or other sources. Refers patrons to community resources and other appropriate resources for further information as necessary. Advises patrons about on-line searching. Uses high-level customer service skills to determine patron needs. Creates a positive inviting atmosphere for all patrons. Addresses and resolves complaints from patrons or forwards to appropriate staff as necessary. Promotes and presents programs, classes, workshops both in the Library and off site. Advises and instructs Library patrons in using equipment necessary to access Library resources. May present programming training or classes to the public, both on or off site. Provides quality programs presented in their area of specialty, including off-site locations. Conducts Library tours and community outreach.

• CORE LIBRARY SERVICES: Participates with others in cross-functional teams to accomplish goals and objectives. Under supervision, assists in the development and maintenance of instructional tools, databases and reader’s advisory materials. Routinely provides direct customer service. Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials. Suggests program needs.

• OPERATIONAL ORGANIZATION: Participates in the responsibility for the general appearance and safety of the division and Library as a whole. Assists with collection development and maintenance. Ensures access to all materials both physical and virtual. May create content for the web or social media. Participates in the design and creation of displays, bulletin boards, signs, posters, informational/directional aids and special exhibits. Keeps current on Library policies and procedures relevant to the location and/or Library as a whole. Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary. Stays current on new trends and technologies. May collect, tabulate, maintain data and prepare standardized reports.

• OVERSIGHT: May assist in coordinating the work and schedules of ancillary staff and volunteers. May assume responsibility for the operation of the Library in absence of the Public Services Manager and/or Person in Charge. Takes appropriate action for disturbances and other emergencies.

• Other duties and responsibilities as assigned.

We strongly encourage candidates from all backgrounds, identities, and perspectives to apply, as we believe a diverse workforce is critical to fostering success and achieving our goals.

This union position is represented by AFSCME. Employees hired in this role are part of the bargaining unit and are eligible for union membership under the collective bargaining agreement.

Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact [email protected] . This contact is for accommodation requests only and cannot provide application status updates.

Minimum Qualifications:

• Bachelor's degree.

• 1 year of relevant experience.

Preferred Qualifications:

• Public Library customer service experience.
  

Position must comply with laws governing patron privacy and confidentiality under CRS24-90-119, and the Code of Ethics of the American Library Association, as well as ADA governing public access to space and technology.

Education:
Bachelor's Degree
Experience:
Work Experience: Minimum 1 year

Certifications:

Languages:

Category:
Library Services