SENIOR HEALTHCARE INTERPRETER
Los Angeles County Los Angeles, California, United States
- Location: Los Angeles, California, United States
- Categories: Clerical and Administrative Support
- Job Type: Full Time
- Posted: Jul 12, 2024
Job Description:
SENIOR HEALTHCARE INTERPRETER
Description
Position/Program InformationTYPE OF RECRUITMENT: OPEN COMPETITVE JOB OPPORTUNITY
EXAM NUMBER: Y1151A
THIS ANNOUNCEMENT IS A REPOSTING TO UPDATE MINIMUM/SELECTION REQUIREMENTS. APPLICANTS WHO HAVE ALREADY APPLIED TO THE INITIAL POSTING NEED NOT REAPPLY.
First Day of Filing: July 12, 2024, at 8:00 a.m. (PT) - Until needs of the department are met and is subject to closure without prior notice.
ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES
The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four hospitals - and expanded network of community partner clinics - DHS annually provides direct care for 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov .
Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing.
MISSION:
To advance the health of our patients and our communities by providing extraordinary care.
DEFINITION:
Serves in a lead capacity by assisting with the coordination and monitoring of the daily operations of a language access program and provides the more difficult and complex interpretation/translation services to patients, physicians, nurses, and other health professional in one or more foreign languages.
Essential Job Functions
Serves as lead Healthcare Interpreter and addresses complex and specialized language access needs within sub-specialty services by providing direct interpretation and written translation language access services to patients, physicians, nurses and other health professionals.
Assigns, coordinates, and reviews the work of lower-level personnel and ensures that proper work methods are followed; assists with triaging site interpretation requests and scheduling in-person services (i.e., reviews and prioritizes cases based on urgency and complexity).
Provides orientation and training to lower-level healthcare interpreter staff including training new employees in departmental procedures, providing instructions on work procedures, and facilitating and participating in in-service training activities.
Translates and types a wide variety of complex and sensitive materials, including consent forms, flyers, patient education materials, medical questionnaires, and other materials.
Receives and prioritizes requests for written translation services; accesses a variety of reference materials to ensure the use of accurate medical terminology to appropriately convey the meaning of the materials.
Assists in preparing and analyzing data on language access needs and services and makes recommendations for process/quality improvement for management’s review.
Provides consultative language access services to allied health professionals or administrative staff.
Advises on the technical equipment needed for language access services; maintains supplies and office equipment to ensures that equipment is properly labeled and functioning optimally.
Requirements
MINIMUM REQUIREMENTS:
Option I:
Two years (2) of experience at the level of a Healthcare Interpreter providing interpretation services in a healthcare setting in one or more foreign languages -AND- Successful completion of a Healthcare Interpreter Training Program, which includes a section covering Medical Terminology.
Option II:
Two (2) years of experience at the level of a Healthcare Interpreter providing interpretation services in a healthcare setting in one or more foreign languages -AND- Certification or credential issued by a recognized Healthcare Interpreter credentialing organization, such as, but not limited to, The Certification Commission for Healthcare Interpreters (CCHI) and The National Board of Certification for Medical Interpreters (NBCMI).
Experience at the level of the County of Los Angeles class of Healthcare Interpreter is defined as: Provides a full range of interpretation/translation services to patients, physicians, nurses, and other health professionals in one or more foreign languages.
LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation to carry out job-related essential functions.
PHYSICAL CLASS II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
DESIRABLE QUALIFICATIONS:
Additional credit will be given to applicants that possess the following desirable qualifications:
- Additional experience in excess of the Selection Requirements for the qualifying option
- Experience providing interpretation services in an acute care setting
SPECIAL REQUIREMENT INFORMATION:
To qualify and receive credit, applicantsMUST include a legible photocopy of your certification, credentials or certificate of completion which shows the language for which certified, official degree, official transcripts, or official letter with your online application, at the time of filing. If you are unable to attach required/supporting documents during the application submission, you may email the documents to Tanisha Buggs at tbuggs@dhs.lacounty.gov within seven (7) calendar days of filing your online application or you will not receive credit. Please include your name (as it appears on your online application), the exam title and exam number in the email message.
Agencies that provide acceptable proof of Language Proficiency include but are not limited to Language Line Solutions, Pacific Interpreters, CyraCom, and State of California Medical Interpreters examination administered by the California State Personnel Board on behalf of the Judicial Council for California Court. Also acceptable is any recognized test of healthcare interpreter skills conducted by an independent third-party entity such as, but not limited to Language Testing International.
Applicants must be able to perform the essential functions of this classification, with or without a reasonable accommodation.
Withholds will not be accepted for this examination.
IMPORTANT NOTICE:
Prime Variance Reports (PVRs), also known as Master Time Records, are not accepted, or required as part of the application process; this includes the selection interview and the background-check.
Additional Information
EXAMINATION CONTENT:
This examination will consist of an evaluation of your ex perience and desirable qualifications based on your application information weighted 100%.
Candidates must achieve a passing score of 70% or higher this examination in order to be added to the eligible register.
ELIGIBILITY INFORMATION:
Applications will be processed on an "as-received" basis and those receiving a passing score will be added to the eligible register accordingly.
The names of candidates receiving a passing score in the examination will be added to the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation.
No person may compete in this examination more than once every twelve (12) months.
SPECIAL INFORMATION:
Appointees may be required to work any shift , including evenings, nights, weekends, and holidays.
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
VACANCY INFORMATION:
The resulting eligible register will be used to fill vacancies in the Department of Health Services (DHS) throughout Los Angeles County as they occur.
APPLICATION AND FILING INFORMATION:
How to Apply
Applications must be submitted online only. Applications submitted by U.S Mail, Fax, or in person will not be accepted.
Plan to submit your online application well in advance of the 5:00 p.m. (PT) deadline on the last day of filing, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.
Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application using this website.
The acceptance of your application depends on whether you have clearly shown that you meet the Requirements. Fill out your application completely and correctly to receive full credit for related education, and/or experience in the spaces provided so we can evaluate your qualifications for the position. Please do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected.
IMPORTANT NOTES:
- All information and documents provided by applicants is subject to verification.
- We may reject your application at any time during the examination and hiring process, including after appointment has been made.
- Falsification of any information may result in disqualification or rescission of appointment.
- Utilizing verbiage from Class Specification and/or Minimum/Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as a response; in doing so, your application will be rejected.
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
NO SHARING OF USER ID, E-MAIL, AND PASSWORD:
All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
TESTING ACCOMMODATION COORDINATOR CONTACT:
If you need accommodation to take the assessment, let us know by contacting the ADA/Testing Coordinator at (323) 914-6365. The sooner you contact us, the sooner we can respond to your request and keep you moving through the process.
DEPARTMENT CONTACT:
Tanisha Buggs, Exam Analyst
(213) 288-7000
tbuggs@dhs.lacounty.gov
CALIFORNIA RELAY SERVICES PHONE :
(800) 735-2922
For detailed information, please click here