Plans & Permits Specialist

Job Description:

Plans & Permits Specialist

Description

What You'll Be Doing

Do you have great people skills, a love for our environment and want to feel like you helped make a difference every day? If so, we have a job opportunity for you!

We are seeking motivated individuals to join our team in a Plans & Permits role. Based on qualifications, this vacancy may be filled as either a Plans & Permits Specialist or a Plans & Permits Technician.

Position Options:

Plans & Permits Specialist
Requirements: Associate’s Degree in a related field and 2 years of relevant experience. Equivalent education and experience are accepted. Hiring Range: $23.20 - $28.42 per hour (Market Range: $23.20 - $33.63 per hour). Permits Technician
Requirements: High School Diploma or GED and 2 years of experience in the construction industry and/or customer service. Equivalent education and experience are accepted. Hiring Range: $22.48 - $26.49 per hour (Market Range: $22.48 - $30.51 per hour)

Essential Functions:

• Resolves escalated complaints in area of specialization and mentors colleagues to enhance their skills and provide leadership on technical and regulatory complexities. Assesses, advises customers and approves site plans and/or permit applications for conformance with local and state regulations, ordinances and general statutes for development or construction in conformance with local and state regulations, ordinances and general statutes
• Issues permits following all local ordinances, State statutes and Federal laws. Ensures compliance with applicable policies in his/her specialization among workgroups
• Initiates the development of solutions to address customer challenges consistent with rules and regulations in area of specialization. Analyzes trends of customer complaints for the specialized area and identifies options for resolution. Works independently and in cross functional teams to evaluate options for process improvements, develop solutions and document standards
• Researches and maintains records, performs data entry, reconciles revenues collected and prepares deposit in accordance with county-wide procedures
• Tests and troubleshoots new versions of software and systems from a customer and internal perspective and provides feedback on technical, operational and regulatory aspects

NOTES: The work schedule is Monday - Friday 8:30am - 5:15pm with flexibility to work 8:15am - 5:15pm. The work schedule may change.

About Our Team

The Plans & Permit Specialist will provide support to the Onsite Water Protection Division. This division currently sits in Wake County Environmental Services department but will be transitioning to a reporting structure under the Wake County Health and Human Services Department.

Wake County Health & Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support and transportation. Our mission is, in partnership with the community, to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, WCHHS is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the federal or state level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to WCHS implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• Associate's degree in a related field
• Two years of related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Bachelor's degree in related field with 30 credit hours of science
• Experience working in a permitting office and/or call center
• Two years of experience working with land development regulations and/or customer service
• Fluent in English and Spanish (written and verbal)

How Will We Know You're 'The One'?

• Ability to provide leadership and guidance within workgroups for technical and regulatory complexities
• Ability to resolve escalated customer concerns and advance customer projects regulated by Wake County in a specialized area
• Ability to Inform and guide customers in the preparation of various permits that may include building, mechanical, well water, wastewater, flood, erosion, swimming pool, food institution, safety, planning and land disturbance
• Ability to determine whether applications and plans meet applicable ordinances, state statutes and federal laws
• Ability to communicate various options and ways to accomplish a customer's goal and understands the complexities of customer demands
• Ability to work to advance projects and communicate delicate information across departments and jurisdictions

About This Position

Location: Waverly F. Akins Wake County Office Building Raleigh, NC 27602

Employment Type: Regular

Work Schedule: Mon - Fri 8:30am- 5:15pm with flexibility to work 8:15 am - 5:15 pm. The work schedule may change

Hiring Range: 23.20 - 28.42

Market Range: 23.20 - 33.63

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 9/30/2024

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Salary:

23.20 - 28.42