Business Systems Analyst III
City of Portland Portland, Oregon, United States
- Location: Portland, Oregon, United States
- Categories: Accounting and Finance, Administrative Analysis and Research
- Job Type: Full Time
- Posted: Sep 24, 2024
Job Description:
Business Systems Analyst III
Description
The PositionJob Appointment: Full-Time
Work Schedule: Monday - Friday, 8 am-5 pm. An alternate schedule may be available.
Work Location: 5001 N COLUMBIA BLVD, PORTLAND OR 97203
Benefits: Please check our benefit tab for an overview of benefits for this position.
Union Representation: District Council of Trade Unions (DCTU). To view current labor agreements, please visit https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements .
Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need respond to the supplemental questions and attach a resume.
Do you have a strong information systems and data management background? Are you proud of your communication skills and ability to document and translate a customer's business needs into attainable technical requirements? You may be the Business Systems Analyst III for which we are looking!
The City of Portland is seeking an experienced Business Systems Analyst III within the Bureau of Environmental Services (BES). The Business Systems Analyst III (BSA III) works within the Technical Services Group/Information Systems and Mapping (ISM) Division of BES. The ISM Division is comprised of BSA IIIs, a dedicated bureau-wide Data Strategist, Developers, Database and Server Administrators (Principal Information Systems Analysts), Application Analysts, and GIS Professionals. The ISM division is BES’ centralized provider of technology, information systems, and data management functions. This position will be embedded and assigned to support the Operations and Maintenance Workgroup within BES.
The BSA III will lead complex Information System and Data-related projects across our Bureau and sometimes across the City. Projects often include working with the following types of systems/tools: Enterprise Asset Management / Computerized Maintenance Management Systems (Infor Public Sector), Oracle Workorder & Asset Management (OWAM), GIS Tools (Esri), Data Visualization (e.g. Tableau and Power BI), Microsoft Office 365 Tools, Workflow Tools, SCADA data systems, custom developed applications, and a host of commercial off-the-shelf specialized software to support a myriad of complex business needs across a diverse set of trades.
BES encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds.
What you'll get to do:
- Coordinate with customers to collect, translate, and document business processes and requirements.
- Perform advanced business analysis to determine technical solution recommendations, business process improvement recommendations or data improvement recommendations.
- Provide technical and functional support over multiple systems and applications.
- Consult or collaborate with other bureaus including the Bureau of Technology Services to determine other city solutions in use and feasibility for our Bureau's use cases.
- Collaborate with other BSAs and BES’ Data Strategist to operationalize (and continuously improve) the Bureau’s Data Management Strategy and the policies and initiatives set forth by our Bureau Leadership Team and the IT Governance and Data Governance Committees.
Knowledge, skills, and abilities needed at the time of appointment to successfully perform the major duties and responsibilities for the position:
General BSA Skills:
- Ability to establish and maintain effective interpersonal relationships with a diverse set of internal and external stakeholders.
- Effective communication skills, orally and in written format.
- Experience in effective organizational culture and change management.
- Skilled in effective time management and the ability to work effectively in a multi-task and deadline-driven environment.
- Advanced knowledge of methods and techniques used in the installation, troubleshooting, upgrading, and problem resolution of software and other information systems.
- Knowledge of business functions and relevant statutes, policies, regulations, and ordinances, and the ability to analyze, interpret, explain, and apply them.
- Advanced knowledge and skills of asset management practices with ability to effectively leverage information systems to develop optimized asset management practices and policies.
- Experience managing workorder asset management systems for large companies/utilities. Skills in application maintenance, expansion, and application access management.
- Experience with Oracle (OWAM) and Infor Public Sector asset management software preferred.
- Knowledge of workflow mapping with the ability to engage large and diverse groups of internal and external stakeholders in developing and documenting optimized business processes.
- Advanced knowledge, principles, and practice of business communications, skills in leveraging technology to enable organizational cultural change. Ability to clearly document business processes, and standard operating procedures and manage decision tracking logs.
- Develop and monitor software and information technology performance indicators, and monitor integration efficiency and effectiveness of applications.
- Research, evaluate, implement, and administer third-party software tools to enhance software functionality and streamline business processes, and collaborate with system vendors to recommend changes and system upgrades.
- Create and promote a diverse and equitable workplace that demonstrates an environment respectful of living and working in a multicultural society.
- Documentation for business processes, standard operating procedures, decision tracking, work tracking, configurations, upgrades, testing, narratives for software use and metrics, major tasks/accomplishments, etc.
- Support users with just-in-time coaching/user support; resolve issues with the application; answer questions about procedures, processes; perform group and one-on-one training.
- Provide data loads via the database, coordinate instance refreshing, and support data cleanup.
- Support the data/reporting analysts when requested with data interpretations, database table/field locations, etc.
About the Bureau of Environmental Services
This is an exciting time to join the Bureau of Environmental Services (BES). Together we are reimagining the work we do to ensure it aligns with Our Values:
- We implement equity in our workplace, business practices, and service delivery.
- We value our customers and partners.
- We carefully manage our watersheds, wastewater and stormwater infrastructure, and financial resources.
- We encourage leadership among our employees in our City and community.
- We support a diverse, collaborative, healthy, and engaged workforce.
- We urge respectful communication and transparency.
- We advance innovative, sustainable, and resilient solutions.
To learn more about the work we do at BES, click on the link: www.portlandoregon.gov/bes/
Our BES 10-Year Strategic Plan can be found here: https://www.portlandoregon.gov/bes/75720
Work Location
This position will be based out of the Columbia Blvd. Wastewater Treatment Plant (5001 N. Columbia Blvd., Portland, OR 97203). For the initial 9 months, the BSA III will be required to be on-site at the Treatment Plant to become integrated with the team and familiar with plant operations and supporting technologies and applications. Opportunities to work remotely will increase over time with continued requirements to be present on-site at various city facilities to meet business and customer needs.
Questions?:
Terrol Johnson
Senior Recruiter
terrol.johnson@portlandoregon.gov
To Qualify
Applicants must specifically address and demonstrate in their supplemental question responses and resume how their education, training and/or experience, meets each of the following minimum qualifications:
Knowledge of the principles and methods used in systems analysis including business process analysis, activity, or user story mapping, entity relationship diagramming, and conducting requirements interviews or workshops.Experience working collaboratively with customers and information system professionals to ensure all parties understand (in their terms) important information such as system needs, requirements, and constraints.Experience communicating complex ideas, both written and verbal, to a variety of audiences such as field crews, technical staff, and leadershipExperience evaluating complex technology solutions with an eye towards the impacts to more efficiently or effectively managing data through improved quality or accessibility.Ability to balance responsibilities for multiple projects to ensure timely results.
The Recruitment Process
STEP 1: Apply online between September 23 , 2024- October 11, 2024
Required Application Materials:
- Resume
- Answer to the Supplemental Questions (click on the Questions tab to preview the questions)
Optional Application Materials:
- If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc. ) by the closing date of the recruitment.
Application Tips
- Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
- Your résumé should support the details described in your responses to the supplemental questions.
- Salary Range/Equity Pay Analysis : Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
- Do not attach any additional documents. Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. Do not attach materials not requested . E-mailed and/or faxed applications will not be accepted.
STEP 2: Minimum Qualification Evaluation: Week of October 14 , 2024
- An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
- Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
- You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
STEP 3: Establishment of Eligible List: week of October 21 , 2024
- Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
STEP 4: Selection (Interview): TBD
- Hiring bureau will review and select candidates for an interview
STEP 5: Offer of Employment: TBD
STEP 6: Start Date: TBD
- A start date will be determined after all conditions of employment have been met.
Additional Information
Click here for additional information regarding the following:
- Click here for additional information regarding the following:
- City of Portland Core Values
An Equal Opportunity/Affirmative Action Employer
A Career with the City of Portland offers many Employee Benefits
We offer a comprehensive benefits package, including but not limited to
- Health Care (Medical, Vision and Dental)
- Carrot Fertility
- Wellness Benefits
- Life Insurance
- Long-term disability coverage to eligible employees and their families.
- Employee Assistance Plan
- Flexible Spending Accounts
- Retirement
- Oregon Public Employees Retirement System (PERS), includingcontributions to the PERS IAP plan paid by employer
- Family Medical Leave
- City Paid Parental Leave
Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers .
Closing Date/Time: 10/11/2024 11:59 PM Pacific