Service Dispatcher

Job Description:

Service Dispatcher

Description

The Position

Job Appointment: Full time, Regular
Work Schedule: Monday - Friday 9/80 Schedule. This is an essential position during inclement weather, natural disasters, and other water emergencies. You are expected to report to work as soon as possible to help ensure the essential operations of the city’s water infrastructure.
Work Location: Interstate Water Facility, 664 N. Interstate Avenue, Portland, OR
Benefit: Please check our benefit tab for an overview of benefit for this position
Union Representation: (District Council Trade Union, DCTU ) . To view this labor agreement, please click here . Applicants start at the entry salary rate . If you are a DCTU represented employee, see labor agreement for additional information or talk to your union representative.

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need respond to the supplemental questions and attach a resume.

Position Summary:

The City of Portland is seeking a service dispatcher to perform activities related to the dispatcher of equipment and crews in a public utility setting during the normal course of day-to-day activities and during emergencies. Additionally, Service Dispatchers will receive telephone calls from the public concerning complaints and requests for routine and emergency service; give information regarding the City’s responsibility or refer callers to the proper agency; enter data on manual and computerized record forms; and perform other administrative support work assigned.

The ideal candidate will have strong customer service skills as well as experience utilizing computer software. As well as having a familiarity with water utilities, and their functions.

Wage Information
Starting salary: $24.37/hour
After six months: $26.42/hour
After one year: $29.37/hour

Currently, the Portland Water Bureau is hiring for a Service Dispatcher, where the employee is considered essential, and will be required to work during inclement weather and other emergencies.

About the bureau:

The Portland Water Bureau's 600 employees work together to serve almost a million people in the Portland area. The bureau values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. The City of Portland Water Bureau’s mission is to serve excellent water every minute of every day to almost 1 million customers in the Portland Metropolitan area. We work to uproot systemic inequities and their impacts on our employees and the people we serve. We are committed to the difficult-and essential-work of transforming Water Bureau policies, practices, and culture to better serve historically and currently oppressed communities. Black, Indigenous, People of Color, and people with disabilities, are encouraged to apply for this position.

Our mission: We serve excellent water every minute of every day.
Our vision: The water our community loves is safe and abundant for generations to come.
Our equity commitment: We work to uproot systemic inequities and their impacts on our employees and the people we serve. We commit to the difficult-and essential-work of transforming Water Bureau policies, practices, and culture to better serve historically and currently oppressed communities.

More Information about the bureau: www.portlandoregon.gov/water

Other Service Areas or Bureaus who will hire Service Dispatchers in the future include:

City Operations

including the 311 Program

Portland Parks & Recreation (PP&R) is committed to the overall Citywide vision that race will have no detrimental effect on people of color, refugee, and immigrant communities in accessing our parks and natural areas, or from the benefit of our services. We recognize, understand, and encourage celebration of the differences that surround us. Diversity and equity are vital to PP&R’s ideals and values. The City of Portland, Oregon is a growing and diverse city of 650,000 residents, nearly 20% of whom speak languages other than English at home. PP&R values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. PP&R encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, abilities, and socio-economic backgrounds. Although not required, PP&R encourages candidates that can fluently speak another language to include that information in their application materials.

Have a question?
Contact Information:
Anna Morgan, Senior Recruiter
Bureau of Human Resources
Anna.Morgan@portlandoregon.gov

To Qualify

The following minimum qualifications are required for this position:

Experience using computers for entering and tabulating data, such as GIS mapping systems or using any kind of CRM software.Experience understanding and remembering information presented through oral instructions, written directives, or received by telephone, and email, as well as various programs while managing a high call volume.Ability to respond appropriately to questions/ concerns from other employees and the public.Ability to effectively prioritize workload and complete a variety of task in an appropriate and timely manner.Ability to understand and communicate water utilities to and from customers as well as field personnel. Desired Qualifications (Not Required):

• Water or public utility experience preferred

The Recruitment Process

STEP 1: Apply online between September 23 - October 7 , 2024

Required Application Materials:

• Resume
• Answer to the Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

• If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc) by the closing date of the recruitment.

Application Tips:

• Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
• Your résumé should support the details described in your responses to the supplemental questions.
• Do not attach any additional documents.
• Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
• You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage using AI to generate ideas and then tailor them to reflect your own experiences and skills.
• All applications must be submitted via the City's online application process.
• E-mailed and/or faxed applications will not be accepted.

STEP 2: Minimum Qualification Evaluation: Week of October 7 to Week of October 14

• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
• Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
• Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

STEP 3: Establishment of Eligible List: Week of October 21

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

STEP 4: Selection (Interview): Late October/Early November

• Hiring bureau will review and select candidates for an interview

STEP 5: Offer of Employment: Mid-Late November

• Some positions will require those offered employment to complete and sign a criminal background statement before being considered for employment. (Include if requires an in-depth background investigation.)

STEP 6: Start Date: Late November/Early December

• A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change.

Additional Information

Click here for additional information regarding the following:

• City of Portland Core Values
• Recruitment Process - Work Status
• Equal Employment Opportunity
• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations

An Equal Opportunity / Affirmative Action Employer

A Career with the City of Portland offers many Employee Benefits

We offer a comprehensive benefits package, including but not limited to

• Health Care (Medical, Vision and Dental)
• Carrot Fertility
• Wellness Benefits
• Life Insurance
• Long-term disability coverage to eligible employees and their families.
• Employee Assistance Plan
• Flexible Spending Accounts
• Retirement
• Oregon Public Employees Retirement System (PERS), includingcontributions to the PERS IAP plan paid by employer
• Family Medical Leave
• City Paid Parental Leave

AND SO MANY MORE!

Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers .

Closing Date/Time: 10/7/2024 11:59 PM Pacific

Salary:

$24.37 Hourly