Technical Support Analyst
Jefferson County Government Sheriff Radio Shop, Colorado, United States
- Location: Sheriff Radio Shop, Colorado, United States
- Categories: Administrative Analysis and Research
- Job Type:
- Posted: Sep 24, 2024
Job Description:
Technical Support Analyst
Description
The Technical support Analyst is responsible for performing computer systems administration and support tasks. Analyze, construct, document, test, maintain, troubleshoot and support PC hardware, operating systems, software applications, peripherals and phones for the entire organization.Job Posting Closes at 11:59PM on:
10/07/24
Division:
Sheriff Support Services Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.
Description:
StartingpayHiring Range $28.92 - $33.61 per hour
Top outpay: $43.38 per hour
Position allows for an equivalent combination of education, experience, and/or training which provides the required knowledge, skills, and abilities.
- APPLY BY: 10/07/2024
- Perform a variety of computer systems administration and support tasks. Analyze, construct, document, test, maintain, troubleshoot and support PC hardware, operating systems, software applications peripherals, Blackberry and cell phone mobile devices and audiovisual systems for the entire organization. Escalate issues as appropriate to technical subject matter experts.
- Perform a variety of project tasks. Communicate diplomatically and skillfully with users. Determine root issues and give appropriate feedback and instructions to users. Coordinate installation schedules with vendors and County entities.
- Diagnose and resolve computer hardware and software problems. Determine root problems for complex and inter-dependent technical hardware and software services. Escalate issues as appropriate to technical subject matter experts.
- Other duties and responsibilities as assigned.
Preferred - A+, National Association Communication Systems Engineers - Associate Network Specialist, ITIL IT Service Management, CompTIA Network+ Certification Professional, HDI Help Desk Analyst, Microsoft Certification - Systems Administration.
Preferred - Experience with CAMA or Aumentum.
Education:
Associate's Degree
Experience:
Work Experience: Minimum one year
Certifications:
Languages:
Category:
Information Technology Services