Information Systems Analyst - Student Success and Support Programs (SSSP)

Job Description:

Information Systems Analyst - Student Success and Support Programs (SSSP)

Description

Description

Under general direction of the Manager, Software Integration (SSSP) this position is responsible for providing complex and independent analysis with the goal of process improvement for the technical and functional support of the information systems that support the Student Success and Support Program (SSSP) initiatives of the college. This includes but is not limited to day-to-day communication with users of systems specifically designed to improve student success. Simple and complex problems will be researched. This position will make recommendations after presenting a list of options to stakeholders by interpreting data, the flow of data, methods, processes and procedures. It will also include technical support, overseeing system upgrades, reviewing release guides and patches, developing test plans, technical writing and specifications, training department staff, and the reporting of system defects including all technical aspects of third party software. Develop reports, analyze, and communicate a wide range of institutional research information that support decision making. The position may perform a variety of functional and technical tasks relative to assigned area of responsibility. In the course of analysis, this position will follow established analytical techniques and data analysis processes. When established methods are not available or adequate, guidance and information from supervisors, peers, software vendors and technical staff should enable the analyst to come to a reasonable recommendation that complies with district policies promotes user acceptance. Tact and professionalism are essential in dealing with both internal and external stakeholders.

Need Help With Your Online Account?

• Use the online Help Guide or contact the NEOED Applicants Support Line at 855-524-5627 if you need assistance with your online applicant account.
• Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.

If you have any questions about this position, please contact the Human Resources Department at hr@sierracollege.edu .

Examples Of Functions and Tasks

Representative Duties/ Essential Functions - The following duties are typical for this job classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
Use overall understanding of the functional tasks and work output within SSSP to serve as the liaison to end users, IIT, and the software manufacturer in identifying, resolving, and communicating business systems issues and technical projects affecting SSSP.Maintain working knowledge of all data elements, submission timelines, data integrity rules for SSSP as defined by the state, along with data collection methods user by the district to meet this need.Research and assist with identification and resolution of technical/functional system issues. Analyze and assist with prioritization of functional business operational needs driven by deadlines, academic calendars and SSSP mandates. Oversee and monitor progress on approved technical initiatives and system-related projects within SSSP.Provide direction and support to users within Student Services in defining system rules, system requirements, and report specifications.Serve as the Data Steward and Technical Liaison for the software products used by SSSP, including user setup, security and maintenance.Retrieve and analyze student services data stored in the ERP system, and other systems used to support students in achieving their educational goals.Evaluate new or currently unused system functionality that could be used to support student success.Monitor appropriate list-serves and communicate new, relevant information to members of SSSP work groups and task forces.Coordinate all system-related data refreshes between software systems used by the district and other systems that are used to enhance student success.Coordinate and participate in system testing for systems directly impacting SSSP.Assist SSSP in developing and/or updating processes and procedures for new and existing technical tasks or utilities. Complete analysis of data/processes and procedures that impact technical effectiveness and the ability to fully leverage technology to serve students.Document user requirements and work with IIT to ensure timely implementation or delivery of technical service requests, reports, etc. Represent SSSP in determining business impact of proposed upgrades and/or system changes. This also includes recommendations to implement new functionality. Ensure and maintain data integrity within the SSSP systems used to guide students through the process of achieving their educational goals, or systems used to identify and reach out to students who need assistance. Research and identify administrative systems that expedite and improve the timing and quality of work products and information flow to support research and decisions.Serve as central receipt and quality control for all technical/system documentation and/or project-related materials, assuring completeness and accuracy.Provides technical data management and decision support services to SSSP personnel. Designs and applies miscellaneous technical decision support models; works with SSSP staff to identify needs, constraints, and work efficiencies.Partner with Staff Development or IIT as needed to provide technical training for Student Services Staff.Perform other related duties as required.

Minimum Qualifications

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. Examples of ways to obtain the knowledge and abilities would be:

• Education/Training : Bachelor’s degree from an accredited college or university with major course work in business administration, managed information systems, statistics, or any related field.
• Experience : Three years of increasingly responsible experience in supporting an ERP system or comparable experience.

Knowledge of:

• Human relations skills to facilitate discussions to establish goals, share information with users and communicate with individuals that have varying technological skill levels who may have competing interests.
• Technical aspects of field of specialty.
• District organization, operations, policies, and objectives.
• Interpersonal skills using tact, patience, and courtesy.
• Technical systems, methods, processes, reporting and technical writing, preferably within services that support customer and/or students.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
• Relational and/or Oracle database concepts, including logical and physical data layout and report writing tools.
• Principles and practices of technical writing, technical project management, administrative report preparation, and technical student data analysis.

Ability to:

• Accomplish departmental goals, objectives and annual performance plans as assigned to the position.
• Understand the organization and operation of the division as necessary to assume assigned responsibilities.
• Apply, interpret, and draw conclusions using advanced technical and statistical concepts.
• Use sound judgment in recognizing scope of authority.
• Exercise good judgment and discretion in analyzing and resolving confidential, difficult, and sensitive situations.
• Work under steady pressure with frequent interruptions.
• Evaluate data integrity using query tools, spreadsheets and evaluative methods.
• Extract data from information systems using various report writing and query tools.
• Design and apply algorithms, simulations and technical business models to solve multi-variable problems.
• Understand and apply Federal regulations, State laws and regulations, District policies and procedures and guidelines governing the Student Success and Support Program (SSSP) within community college operations.
• Prepare complex, reports, multi-media presentations, and empirical findings, forecasts, and recommendations to audiences with diverse backgrounds.
• Work productively with others and make formal presentations.
• Communicate clearly and concisely, both orally and in writing using proper English and grammar.
• Establish and maintain effective working relationships with those contacted in the course of work.

Physical Demands and Working Environment - T he conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Environment : Work is performed primarily in a standard office setting.
• Physical : Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally walk, stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
• Vision : See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.
• Hearing : Hear in the normal audio range with or without correction.

Supplemental Information

WHY SIERRA?

• One of Aspen Institute’s Top 150 Community Colleges in the nation
• The Accrediting Commission recognized Sierra “for its exemplary practice of providing personnel with opportunities for continued professional development in order to meet its mission.” This includes providing students and employees with a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our students, etc.
• Public Employee’s Retirement System (PERS)
• 18 paid holidays (including extended time off during the winter break)
• 12 accrued paid vacation days per year (vacation accrual increases over time)
• Competitive benefits package
• Flexible work schedules may be available
• Currently during summers, some employee groups participate in 4x10 schedules
• Qualifying Employer for Public Service Loan Forgiveness (in most cases)

Sierra College is a Community College located near Sacramento, California where a heavy emphasis is placed on academic excellence and student success. Since its founding in 1936, Sierra College has focused on quality instruction and meeting the evolving needs of the students and communities that it serves. The Sierra Community College District covers more than 3,200 square miles and serves the Northern California foothill counties of Placer and Nevada, as well as parts of El Dorado and Sacramento. We serve over 17,000 students throughout the region in both on-ground and online courses, including students at our main Rocklin Campus as well as at three centers located in Grass Valley, Tahoe/Truckee, and Roseville. Our District prides itself on academic excellence.

Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all.

As an institution, Sierra College is committed to eliminating the equity gap in all student populations with dynamic, learner-centered practices and policies that fully engage the college community. The ideal candidate will share the College’s commitment to helping its racially and socioeconomically diverse students succeed in their degree and career objectives. Currently, Sierra College enrolls 17,800 students per term, where approximately: 23% of Sierra College’s students are Latin(o)(a)(x)(e), 3% are African-American/Black, 2% are Filipino, 6% are Asian, 1% are American Indian/Alaskan Native, 8% are Multiethnic and 55% are White.

The successful candidate will join a College dedicated to the use of culturally responsive strategies and methods that meet the varying needs of our students, faculty, staff, and surrounding community. Sierra College demonstrates its commitment to equity by supporting ongoing professional development for students, faculty, and staff. These opportunities include trainings and workshops on equity and inclusion, active Academic Senate standing committees concerned with student success and equity, a Presidential Equity Advisory Committee (PEAC), culturally responsive student engagement centers, support for our undocumented and AB540 students, campus-wide equity summits, a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our diverse students.

Need Help With Your Online Account?

• Use the online Help Guide or contact the NEOED Applicants Support Line at 855-524-5627 if you need assistance with your online applicant account.
• Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.

If you have any questions about this position, please contact the Human Resources Department at hr@sierracollege.edu .

Helpful Tip:
Please note that as described above a strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds; and therefore, hiring committees assess candidates for these knowledge, skills, and abilities.

Applicants may want to consider incorporating culturally-inclusive/equity-minded strategies practiced and/or evidence of the responsiveness to and understanding of the racial, socioeconomic, and cultural diversity of community college student populations throughout their application materials (including application and documents uploaded, if any).

Please see the Sierra College website for additional helpful tips and tools for prospective applicants .

Travel expenses may be partially reimbursed for candidates traveling beyond a 150 mile radius for second round interviews. All other travel expenses will be borne by the candidate (if in person interviews).

Terms and Conditions of Employment:
Other terms and conditions of employment are specified in the applicable collective bargaining agreements on file in the District Human Resources Department. Position description of record on file in the Human Resources Department.

*Sierra Community College District currently operates campuses in Rocklin, Roseville, Truckee and Grass Valley. In its management of a multi-campus environment, the District reserves right of assignment including the right to change assignment locations and shift assignments based on District need. Although this position may currently reside at the Rocklin campus, the assignment location may be subject to change as needed. Additionally, the district reserves the right to cancel, revise or re-announce this position as well as any and all positions at any time.

EEO / TITLE IX EMPLOYER
Sierra College is an equal employment opportunity employer committed to nondiscrimination and the achievement of diversity and equity among its faculty, staff, and students.

Persons with inquiries about the application of Title IX and/or EEO may contact the Director of Diversity, EEO & Title IX (Title IX Coordinator) at the address below, at (916) 660-7006 or via email at EEOT9@sierracollege.edu .

Persons with questions regarding reasonable accommodation of physical and other disabilities should contact the Sierra College Human Resources Department at (916) 660-7105.

If you have limitations hearing or speaking, the State of California offers a specially-trained Communications Assistant (CA) that can relay telephone conversations for all of your calls. Dial 711 to reach the California Relay Service (CRS). Dialing 711 is for everyone, not just those who have difficulty hearing on a standard phone. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free modality and language-specific numbers below. The call will be routed to the CRS provider.

TTY/VCO/HCO to Voice
English 1-800-735-2929
Spanish 1-800-855-3000

Voice to TTY/VCO/HCO
English 1-800-735-2922
Spanish 1-800-855-3000

From or to Speech-to- Speech
English & Spanish 1-800-854-7784

Sierra Community College offers benefit packages to full-time employees including: family coverage health, dental and vision insurance, Public Employee's Retirement System (PERS) OR State Teachers Retirement System (STRS) retirement, income protection, life insurance, sick leave, vacation, and holidays as provided according to District policy.

Closing Date/Time: 10/20/2024 11:59 PM Pacific

Salary:

$39.31 Hourly