IT Manager, Infrastructure

Job Description:

IT Manager, Infrastructure

Description

General

The IT Manager, Infrastructure will report to the Director of Infrastructure & Cybersecurity in the Division of Innovation & Technology. The IT Manager, Infrastructure’s role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization’s entire technology infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly Enterprise Network Infrastructure, Cloud Infrastructure, Data Centers, Server Infrastructure, Data Communications, Telecommunications Systems and IT Disaster Recovery. The Infrastructure Manager will also support the organization’s Cybersecurity Program as it pertains to technology infrastructure in coordination with the Cybersecurity team.

The IT Manager, Infrastructure will work closely with key departments in the San Mateo County Transit District (SamTrans), the Peninsula Corridor Joint Powers Board (Caltrain), the San Mateo County Transportation Authority (TA) and other departments to identify, recommend, develop, implement, and support cost-effective Infrastructure solutions for the entire district. The incumbent will ensure continuity of end-user computing services for District employees and contractors through planning, technical leadership, and project coordination.

APPLICATION DEADLINE: Sunday, January 5th, 2025 (1st cutoff November 17th, 2024)

Essential Functions & Duties

Operational Management:

• Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, servers, databases, and so on.
  
• Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
  
• Define hardware and software standards in conjunction with owners and stakeholders.
  
• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
  
• Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.
  
• Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base.
  
• Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities.
  
• Develop, implement, and manage Service Level Agreements (SLAs), including coordinating discussions with stakeholder management regarding current and anticipated service requirements and alternative approaches.
  
• Develop and manage IT policies and procedures related to infrastructure
  
• Oversee major Project and IT Service delivery. Plans, coordinates, and monitors all aspects of internal information system-specific projects, which translate business objectives and requirements into workable plans, requirements documents, technical and functional design documents and models.
  
• Supervise staff. Hires, mentors and takes appropriate corrective and/or disciplinary action. Participates in selection, coordinates staff training, establishes performance objectives, monitors and evaluates employee performance.
  

Strategy & Planning

• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
  
• Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management.
  
• Participate in the development of IT strategies in collaboration with IT chief.
  
• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
  
• Establish service level agreements with business units.
  

Acquisition & Deployment

• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.
  
• Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.
  
• Assist with the planning and deployment of infrastructure security measures.
  

Examples of Duties:

• Plans, directs, and manages enterprise technology infrastructure, and oversees the operations to ensure high availability of mission critical systems, and develops and implements strategic projects.
  
• Oversees the work of contractors and consultants in the study, design, development, implementation, and maintenance of the information systems and related projects
  
• Develop the staff, systems and processes used to ensure best-of-class IT services in a fast-paced environment.
  
• Develop metrics and KPI's to measure success including continuously improve and streamline Infrastructure deployment and maintenance processes.
  
• Document systems and related infrastructure Standard Operating Procedures (SOPs)
  
• Support audit and regulatory requests as well as maintain documentation to support those requests.
  
• Coordinate departmental activities and special projects to ensure quality, cost-effectiveness, and meeting of timetables.
  
• Manages deliverable estimation process, resource allocation and efficient utilization; negotiates resource conflicts with other project managers or resources managers as appropriate.
  
• Create Program/Project Plans with milestone and activity details for all IT projects.
  
• Evaluate job performance of staff which also includes the professional development of staff through the identification of on-the-job and other professional development opportunities.
  
• Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees and the public from injury or harm. Promote safety awareness and follow safety procedures to reduce or eliminate accidents.
  
• Manage IT related Procurement activities and vendor contracts.
  
• Developing and managing a department's business continuity, disaster recovery, and safety programs to mitigate system or other catastrophic failure.
  
• Leading technical design decisions by analyzing situations, identifying issues, advising staff, recommending solutions, resolving complex technological problems, and evaluating outcomes
  
• Planning and implementing architecture for an agency?s IT infrastructure
  
• Performs other duties as assigned.
  

Supervision: Works under the general supervision of the Director of Infrastructure & Cybersecurity, who establishes goals and objectives and evaluates performance.

Minimum Qualifications

Minimum Qualifications: Sufficient education, training, and experience to demonstrate the knowledge and ability to successfully perform the essential functions of the position. Development of the required knowledge and abilities is typically obtained through but not limited to:

• Bachelor’s Degree in Computer Science/Technology or closely related field.
  
• At least five (5) years’ progressive experience in managing IT Systems, Network Infrastructure, and Data Centers.
  
• At least five (5) years’ progressive experience working with Networks / Data Center / Firewalls / Public Cloud.
  
• At least three (3) years of supervisory experience, specifically leading an IT group.
  

Preferred Qualifications:

• Deep technical expertise in architecting & managing enterprise networks.
  
• At least three (3) years’ experience managing Infrastructure in Azure or Amazon Clouds
• Experience with administration of Microsoft Windows and Windows Server, Azure Active Directory, Microsoft Office 365, Microsoft Exchange Online / Dell / Nutanix / Palo Alto / Microsoft Azure.
  
• Experience with Cloud Services.
  
• Expertise in IT service delivery using best practices, such as Information Technology Infrastructure Library (ITIL) standards.
  
• Experience supporting or leading Cybersecurity activities.
  
• · Budgeting and forecasting experience in a technology environment is desired, along with vendor management experience.
  
• Project management and project leadership experience.
  
• Any technology certifications a plus.
  
• Ability to make sound and logical judgments.
  
• Demonstrated leadership and personnel/project management skills.
  
• Good understanding of the organization’s goals and objectives.
  
• Strong interpersonal, written, and oral communication skills.
  
• Ability to perform general mathematical calculations for the purpose of creating needs assessments, budgets, and so on.
  
• Able to conduct research into issues and products as required.
  
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
  
• Ability to present ideas in a user-friendly language.
  
• Proven analytical and problem-solving abilities.
  
• Strong customer service orientation.
  
• Experience working in a team-oriented, collaborative environment.
  

Below is a summary of the comprehensive benefits provided to District full-time employees:

Health and Welfare Benefits:

• Healthcare Benefits -District employees are offered a choice of healthcare providers under the CalPERS Health Benefits Program.The District will contribute ninety (90) percent towards monthly premiums for full-time employees. Fifty (50) percent for part-time employees.
  
• Free Dental and Vision Benefits provided - Employer Covers Premiums
  
• Free Employee Assistance Benefit - Employees are entitled to 5 face-to-face sessions or telephonic or web-video consultations for problem-solving support per incident, per calendar year.
  

• Flexible Spending Accounts - Pre-tax dollars to pay for qualified Health or Dependent Care expenses.
  

Retirement Medical Benefits:

• Long Term Disability Insurance - After 90 days of total disability, Administrative full-time employees are eligible for 60% of monthly income covered by the District.
  
• Health and Wellness - Gyms located at most work locations and discounted Weight Watcher Membership Option.
  

Holidays and Paid Time Off:

• Paid Time Off - Newly hired employees accrue 6.5 hours bi-weekly when hired (if Exempt 8.5 hours).As you move up in years of service credit, the rate of the amount of PTO accrued will also increase.
  
• Paid Holidays - The District provides seven paid holidays throughout the year - New Years Day, Martin Luther King Jr. Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving Day and Christmas Day
  
• Floating Holidays - District employees can earn up to five (5) floating holidays.
  

Financial Planning Benefits:

• Pension Benefits through CalPERS -You must have a minimum of 5 years of service to be eligible for this pension.
  

• CalPERS PEPRA vs. Classic - All employees hired on, or after January 1, 2013, are considered PEPRA members and will contribute 8% of their salary up to the maximum IRS cut-off. All Classic members will contribute 6%
  
• Deferred Compensation Options - Select to contribute to one or both of our Tax Deferred Compensation Options
  
• Reliance Standard Life Insurance with 100% premium paid by the District - 1 times annual salary of employee - max $200,000
  
• Optional Life Insurance - Employees may purchase additional life insurance for themselves and their eligible family members.
  

Growth and Education Benefits:

• Professional Development - Access to LinkedIn Learning and San Mateo County’s professional training. District Tuition Reimbursement Program - A maximum of $5,250 per year for courses related to your job or career goals with the District.
  
• Computer Loan Program - Interest-free two-year loan with a maximum amount of $4,000.
  

Other Amazing Benefits:

• Credit Union - Employees and family members are eligible to join the San Mateo Credit Union and Patelco Credit Union.
  
• Employee Clean Commute (ECC) - Car/Van poolers and Public Transit riders receive a monthly reimbursement.
  
• Commuter Benefits - Free Employee Parking; Free Bus Pass for employee as well as children/spouse; Clipper Card/Go Pass Program for Central employees.
  

For union employees, all of the above benefits are subject to the employee’s Collective Bargaining Agreement. Benefits listed are also subject to change with or without notice and are subject to contract/provider terms and conditions.

Closing Date/Time: 1/5/2025 11:59 PM Pacific

Salary:

$134,738.76 - $202,107.88 Annually