Customer Service Representative

Job Description:

Customer Service Representative

Description

Customer Service Representative (MVB)

Department of Revenue

Annual Salary: $42,427.68 (General Call Center)

Location: 301 W. High Street, Jefferson City, MO

DOR’s Vision: To provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

This position will be a mid-level customer service and technical position that will review and process a variety of documents and applications related to motor vehicle transactions. You will be an ideal candidate if you have good typing skills, you are very detail oriented, and you have the ability to process complex work with dedication to ensuring customer satisfaction. Department of Revenue offers many opportunities for career development and growth.

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DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

• Explain laws, regulations, and procedures
• Search computerized records and files
• Accurately communicate the requested information to customers either in person or on the telephone
• Process requests concerning all phases of motor vehicle transactions

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CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literacy Customer Service

Self-directed Attention to Detail Clear Communication

Typical Qualifications :

Three or more years of experience in clerical or general office support work, of which two or more years must have included licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work

Preferred Qualifications :

2-4 years of experience in motor vehicle policies and procedures

Experience with phone center services, environment, and customs

Upbeat and positive attitude

Ability to clearly communicate with customers over the phone or via written correspondence

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The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

Salary:

$42,427.68 per Year