Associate Customer Service Representative

Job Description:

Associate Customer Service Representative

Description

Associate Customer Service Representative - (Income Tax/Quality Review)

Department of Revenue

Location: Truman Building - 301 West High Street, Jefferson City, MO

DOR’s vision is to provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

This is a technical position within the Income Tax Bureau of the Taxation Division. Successful candidates are analytical thinkers, capable of problem solving & identifying process improvement opportunities. They will also possess a background in customer service & proven attention to detail. There are many opportunities for advancement within the DOR & we are often looking to this position class to promote those who display positive leadership qualities.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Working with individual income tax returns, corporate income tax returns, & property tax credit claims
• Analyzing & adjusting returns, notifying individual income tax non-filers & under-reporters
• Sorting & distributing correspondence
• Responding to customer inquiries through telephone calls, e-mails, & written correspondence
• Processing returned refunds

CORE COMPETENCIES NEEDED:

Reliable Computer Literate Effective Writing

Self-motivated Detail Oriented Clear Communication

QUALIFICATIONS:

• Possess a high school diploma or high school equivalency certificate.
• Proficient computer skills

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

Salary:

$37,799.76 per Year