Lead Customer Service Representative

Job Description:

Lead Customer Service Representative

Description

Lead Customer Service Representative (Supervisory)

(Position #5335-5022093)

Department of Revenue - Business Tax Bureau- Excise Tax

Bi-Monthly Salary: $1,694.20 Annual Salary: $40,660.80

Location: 301 W. High Street, Jefferson City, MO

DOR’s Vision: To provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

Are you up for a challenge and do you like a diverse workload? Then this position is great for you! The person in this position will oversee the Excise Tax team members that license motor fuel distributors, wholesalers and suppliers, process motor fuel tax reports and motor fuel tax refund requests. This supervisory position not only guides employees in processing these reports and refund requests, and it also assists Missouri taxpayers with return and licensing compliance. The work has a direct impact on the distribution of motor fuel tax funds to MODOT and local city/county governments/taxpayers.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

• Oversee the processing of motor fuel tax refund claims
• Oversee the licensing of entities in the motor fuel industry, the processing of monthly motor fuel tax returns, and depositing of motor fuel tax collections
• Address telephone and e-mail inquiries from motor fuel tax licensees regarding registration and reporting issues
• Supervise, coach and mentor employees, by reviewing production reports to meet their full potential
• Monitor workflow and adjust priorities based on backlogs
• Train new staff members and cross train current employees
• Conduct staff performance meetings and evaluations
• Perform other related work or special projects as assigned by management

CORE COMPENTENCIES NEEDED:

Analytical & Problem-Solving Computer Literacy Reliable

Customer Service Skills Attention to Detail Proficient with Microsoft Excel Self-motivated

Clear Communication Organization

QUALIFICATIONS:

• Possess a high school diploma or proof of high school equivalency (GED)
• Four or more years of experience in licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work. (Substitutions may be allowed)
• Previous supervisory experience is a plus, but not

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

Salary:

$40,660.63 per Year