Associate Customer Service Representative

Job Description:

Associate Customer Service Representative

Description

Associate Customer Service Representative - MVDL

Department of Revenue

Annual Salary: $34,999.68

Job Location: 301 W. High Street, Jefferson City, MO

DOR’s Vision: To provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

This position will be a customer service and technical position that will review and process a variety of documents and applications related to motor vehicle and driver licensing transactions. In addition, some positions are located in our call and record centers. These responsibilities involve explaining laws, regulations, and procedures; searching computerized records and files; accurately communicating the requested information to customers either in person or on the telephone; and processing requests concerning all phases of motor vehicle and driver licensing transactions.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

• Good typing skills,
• Very detail oriented, and have the
• Ability to process complex work with dedication

• Ability to effectively communicate with customers

Qualifications:

Six or more months of experience in clerical or general office support work; and possession of a high school diploma or proof of high school equivalency.

(Earned credit hours from an accredited college or university may substitute on a month-for-month basis for the required experience at a rate of three earned credit hours for one month.)

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

Salary:

$34,999.68 per Year