Customer Service Manager
State of Missouri Jefferson City, Missouri, United States
- Location: Jefferson City, Missouri, United States
- Categories: Administration and Management, Customer Service
- Job Type: Full Time
- Posted: Jan 14, 2025
Job Description:
Customer Service Manager
Description
Customer Service Manager (Motor Vehicle Bureau)Department of Revenue
Salary: $47,988.00
Job Location: This position will be located at the Harry S. Truman Building, Jefferson City, MO.
Why you’ll love this position:
This senior-level supervisory position will allow you to use your leadership skills to oversee the customer service function. If you love supporting a team and utilizing your knowledge, skills, and abilities to serve the residents of Missouri, then this job is for you!
What you’ll do:
- Manage approximately 10 to 15 employees.
- Gather and analyze data related to the quality and performance of customer service team members.
- Hold monthly Engage conversations while providing coaching and training opportunities to help team members improve in their current roles and position themselves for future success.
- Monitor employee leave balances and leave requests.
- Exercise independent judgment and initiative within established laws, policies, and procedures to resolve complex transactions.
Typical Qualifications
- Must have the ability to communicate clearly and concisely in writing and when speaking to explain laws, policies, and procedure to team members and the citizens of Missouri.
- 5-7 years of relevant customer service experience and 2-4 years of supervisory experience .
Preferred Qualifications
- Knowledge and understanding of Motor Vehicle and Marine titling and registration laws, policies, and procedure.
- Knowledge of supervisory practices.
- Ability to train, supervise, and evaluate staff.
- Ability to evaluate processes and make policy recommendations.
- Training, certification, and/or education in continuous process improvement programs such as Lean Six Sigma as well as completion of Missouri Way, Leadership Academy and similar programs is preferred
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .