Library Assistant Manager

Job Description:

Library Assistant Manager

Description

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus four (4) years of relevant experience, including one (1) year of experience in a lead or supervisory capacity. OR
• Graduation with a Master’s degree from an accredited college or university in a related field, plus two (2) years of relevant experience, including one (1) year of experience which was in a lead or supervisory capacity.

Licenses or Certifications:

Valid Texas Class C Driver License.

Physical Requirements:

• Must be able to stoop, bend, walk, and reach heights of six (6) feet.
• Must be able to lift or pull book bags and equipment up to fifty (50) pounds.
• Must be able to push loaded book cart/truck up to three hundred (300) pounds.
• Must have manual dexterity to operate computer keyboard.

Notes to Applicants
The Austin Public Library is looking for a forward-thinking, community-focused Library Assistant Manager to lead a customer-service-oriented staff. The ideal candidate will work to shape and enhance the library’s role as a neighborhood focal point.

We are especially interested in candidates who have experience working in urban environments, who have prior experience managing large workloads, and experience in interacting with a wide and diverse customer base.

Application Instructions:

• A detailed and complete job application is REQUIRED and helps us evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding any relevant experience that you would like for us to consider. This information will also be used to determine base pay in the event that you are selected for this position. NOTE : A cover letter and/or resume will NOT be used to substitute for an incomplete job application.
• Please understand that your job application, cover letter, and resume will be used to measure or assess your written communication skills, including grammar, punctuation, and spelling, in helping us screen applications and determine candidates to be interviewed.

Additional Information:

• Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
• All new employees are required to attend City of Austin and Austin Public Library training as scheduled and should arrange their outside schedules to accommodate such training.
• Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.
• This posting may be used to fill additional vacancies of the same job title that may become vacant. The additional vacancies may include a difference in work location, workweek hours, and schedule. Filling additional vacancies from this posting is based on the business needs of the department.

Driving Requirement :
This position requires a Valid Texas Class C Driver’s License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

If you are selected as a top candidate:
Verification of the minimum qualifications (Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus four (4) years of relevant experience, including one (1) year of experience in a lead or supervisory capacity. OR Graduation with a Master’s degree from an accredited college or university in a related field, plus two (2) years of relevant experience, including one (1) year of experience which was in a lead or supervisory capacity.) will be required. You must provide proof of education from an accredited organization/institute.

Veteran:
Veteran candidates will be required to provide a copy of their DD-214.

The Austin Public Library reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs.
Notes to Applicants (Historical)

Pay Range
$29.23 - $36.54

Hours
Regular (40 Hours weekly)

• At least one Saturday per month
• At least one evening per week (8:15 p.m. - close)
• Monday - Wednesday: 8:30 a.m. - 5:00 p.m.
• Thursdays: 11:45 a.m. - 8:15 p.m.
• Fridays: 8:35 a.m. - 5:05 p.m.

Rotating Saturdays (1st Saturday of the month) - 9:05 a.m. - 5:05 p.m.

Note: Hours may vary based on operational or business needs; evenings and weekends may be required on occasion
Job Close Date 01/30/2025 Type of Posting External Department Austin Public Library Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 2500 Exposition Blvd., Austin, TX 78703 (Howson Branch) Preferred Qualifications
Preferred Experience:

• Knowledge of customer service principles and experience providing effective customer service.
• Knowledge of emerging trends and technologies in public libraries.
• Experience in leading and/or supervising others.
• Experience in planning and delivering public programs including outreach to adults, children and youth 0-12 yrs.
• Knowledge of collection development.
• Experience in working with diverse populations.
• Experience in financial reporting, budgeting, records management, and staff scheduling using web-based tools and software platforms.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Provides customer service by staffing public service desk, checking materials in and out, pulling holds, re-shelving items, assisting with customer technology questions, explaining policies, and creating displays. Ensures excellent internal and external customer service. Creates and implements programs, including outreach engagement, based on community needs and City and department’s strategic priorities. Coaches, mentors, and provides feedback to staff. Responds to customer inquiries and requests for information in-person, by phone or online, and refers complex inquiries and requests to professional librarians, facilities, and technical staff. Oversees cash handling and reporting. Prepares reports, collects, and monitors statistics. Provides administrative support including scheduling and coordinating meeting and room reservations, responding to phone calls, distributing mail, ordering supplies, and completing cash handling, reporting, and reconciling tasks. Represents the City of Austin and Austin Public Library to the public. Investigates and resolves complaints involving staff and public. Works or travels to several locations and serves on library-wide committees and task forces. Coordinates with other libraries and organizations concerning resource sharing and coordination of services. Engages in short- and long-rang planning for a library branch. Develops work schedules and monitors time sheets and payroll for staff. Oversees maintenance, security, and physical attributes of facility, grounds, and equipment.

Responsibilities- Supervision and/or Leadership Exercised:

Responsible for the full range of supervisory activities, including selection, training, evaluation, counseling, and recommendation for dismissal.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of books, electronic databases, internet resources, bibliographic sources, reference materials, circulation software, and library automation systems.
• Knowledge of library procedures, systems, and techniques.
• Knowledge of equity, diversity, and inclusion principles and practices in libraries.
• Knowledge of Federal, State, and Local laws.
• Knowledge of City practices, policies, and procedures.
• Knowledge of fiscal planning and budget preparation.
• Knowledge of supervisory and managerial techniques and methods.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software, including Microsoft Office products.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Ability to plan and present effective programs.
• Ability to facilitate discussions and resolve issues.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to use library automation and the internet.
• Ability to establish and maintain good working relationships with other City employees and the public.
• Ability to provide high-level customer service.
• Ability to work with people of diverse backgrounds.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the Library Assistant Manager position are: Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus four (4) years of relevant experience, including one (1) year of experience in a lead or supervisory capacity. OR Graduation with a Master’s degree from an accredited college or university in a related field, plus two (2) years of relevant experience, including one (1) year of experience which was in a lead or supervisory capacity. Do you meet these minimum qualifications?

• Yes
• No

* This position requires the ability to stoop, bend, walk and reach heights of six (6) feet. Must be able to lift or pull book bags and equipment up to fifty (50) pounds, and be able to push loaded book truck up to three hundred (300) pounds. Are you able to meet these minimum qualifications with or without reasonable accommodations?

• Yes
• No

* Do you have experience working in a library, bookstore or similar environment? If so, please describe your duties and responsibilities. If no experience, please list “none”.
(Open Ended Question)
* How many years (full-time equivalent) of lead/supervisory experience do you have?

• None
• 1-2 years
• 2-4 years
• More than 4 years

* Please describe your supervisory/lead experience. Be sure to include the number of employees you supervised/lead, the type of work you supervised/lead, and the level of responsibility you possessed.
(Open Ended Question)
* Are you able to work a schedule that includes evenings and Saturdays?

• Yes
• No

* Please describe your philosophy of the role of the public library in the community.
(Open Ended Question)
* How many years of hands-on experience do you have with maintaining a library or bookstore collection, including such tasks as weeding, inventory and/or shelf organization?

• No experience
• 1 to 2 years experience
• 3 to 4 years experience
• 4 or more years' experience

* Briefly describe your experience planning and implementing programming for youth ages 0-18 and/or adults ages 18 and up.
(Open Ended Question)
* Please describe your experience delivering high-quality customer service to both internal and external customers from diverse backgrounds. Include examples of how you resolve issues and ensure adherence to policies.
(Open Ended Question)
* How many years of cash handling experience do you have?

• 1 - 2 years
• 3 - 4 years
• More than 4 years
• None

* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Check

* This position requires a valid Texas Class C Driver License. Do you have a valid Texas Class C Driver license or, if selected for this position, do you the ability to acquire a valid Texas Class C Driver license by your hire date?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* My job application is detailed and complete, and I understand that if I am selected as the top candidate for this particular job, my salary will be determined based on the experience submitted on my job application.

• Yes
• No

Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents