Quality Consultant Supervisor (Corporate Quality Services) - For COA Employees Only

Job Description:

Quality Consultant Supervisor (Corporate Quality Services) - For COA Employees Only

Description

Minimum Qualifications

• Graduation with a bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus five (5) years of experience related to the job, including two (2) years of experience in a lead or supervisory capacity.
• Lean Six Sigma Black Belt certification will substitute for two (2) years of non-lead or non-supervisory experience.

Licenses or Certifications:

None
Notes to Applicants
Join Austin Energy’s Corporate Quality Services ( CQS ) team, an internal consulting group committed to partnering with business units and cross-functional teams to improve the value and delivery of products, services, and information, serving the customers of Austin Energy’s Customers.

The successful candidate will lead and supervise a team of quality professionals, oversee SPARQ initiatives, and cultivate a culture of Continuous Improvement across Austin Energy, fostering collaboration and driving measurable organizational outcomes.

Employment Application:
The City of Austin employment application is an official document; incomplete applications will not be considered.

• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.
• Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
• Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.

Work Schedule:

• Work hours may include after hours, holidays, and weekends.
• Shifts may change according to departmental needs.
• Employee may be required to work additional hours outside of regular work schedule.

Fair Labor Standards Act:

This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation.

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
Critical:

This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.
Pay Range
$39.49 - $51.34

Hours
Monday - Friday, 40 hours
Job Close Date 02/03/2025 Type of Posting Reserved for City Employees Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd, Austin, Texas 78723 Preferred Qualifications

• Proven experience supervising and directing quality consultants to successfully execute quality and continuous improvement initiatives, including managing ISO 9001 Quality Management Systems, Malcolm Baldrige National Quality Award frameworks, or similar methodologies.
• Demonstrated ability to lead a Quality Center of Excellence and foster a culture of enterprise-wide quality through initiatives such as the SPARQ Community of Practice, with preference for candidates holding certifications like LSS Black Belt, ASQ - CMQ /OE, or ASQ - CQE .
• Extensive experience guiding consultants on all aspects of business transformation projects, ensuring alignment with organizational goals and strategies.
• Proven ability to collaborate effectively with executives as an advisor on organizational effectiveness (process), quality management, and continuous improvement matters.
• Strong track record of coaching and mentoring employees, leveraging quality tools and methodologies to enhance productivity, improve outcomes, and foster workforce engagement.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Supervises and directs quality consultant work activities. Develops quality and continuous improvement plans. Leads staff conducted program assessments and system evaluations. Oversees the development of stakeholder analysis and process improvement plans. Oversees simultaneous team initiatives. Advises organization leaders by identifying key performance indicators and sets organizational performance targets. Develops performance models and methodologies. Develops and manages quality control initiatives for department business units. Provides oversite for risk mitigating activities that identifies root causes and corrective action solutions. Leads efforts that supports the organizations quality center of excellence.

Responsibilities- Supervision and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of quality assurance business strategies.
• Knowledge of project planning, system analysis and process improvement strategies.
• Knowledge of performance management and quality system analysis.
• Knowledge of applicable City of Austin, State, and Federal statutes, ordinances, and codes.
• Knowledge of root cause analysis methodologies and risk mitigation initiatives.
• Knowledge of project management methodologies.
• Knowledge of City practices, policies, and procedures.
• Knowledge of contract language, terms, and conditions.
• Skill in communication in a variety of formats including print, oral and formal presentations.
• Skill in managing multiple cross functional continuous improvement initiatives.
• Skill in negotiation of projects and program initiatives.
• Skill in developing and conducting continuous improvement training.
• Ability to supervise and train others.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain working relationships with other City employees and the public.
• Ability to communicate project and program information to all levels of the organization.
• Ability to look at situations systematically.
• Ability to work independently and with teams.
• Ability to understand, interpret, and apply detailed and complex information.
• Ability to manage implementation of recommendations.
• Ability to identify and analyze system to system faults.
• Ability to provide technical advice, guidance, and training to customers.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation with a bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus five (5) years of experience related to the job, including two (2) years of experience in a lead or supervisory capacity. Lean Six Sigma Black Belt certification will substitute for two (2) years of non-lead or non-supervisory experience. Do you meet these requirements?

• Yes
• No

* Describe how you meet the minimum qualifications, including years of experience and experience as lead, project manager, or supervisor (to include the number of years in the role).
(Open Ended Question)
* Are you a current City of Austin employee?

• Yes
• No

* Describe your experience in designing, implementing and managing Quality Management Systems (ISO9001 or MBNQA).
(Open Ended Question)
* Do you possess a Lean Six Sigma Black Belt (LSSBB) or Certified Manager of Quality (ASQ/OE) Certification?

• Yes, I have a Lean Six SigmaBlack Belt (LSSBB)
• Yes, I have a Certified Manager of Quality (ASQ/OE)
• No, I do not have either certification.

* Do you possess a Program Management Professional (PgMP) or Project Management Professional (PMI-PMP)?

• Yes, I have a Program Management Professional (PgMP).
• Yes, I have a Project Management Professional (PMI-PMP).
• No, I do not have either certification.

* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Check.

Optional & Required Documents

Required Documents Optional Documents