Lead Customer Service Representative
State of Missouri Jefferson City, Missouri, United States
- Location: Jefferson City, Missouri, United States
- Categories: Customer Service, Education and Training
- Job Type: Full Time
- Posted: Jan 18, 2025
Job Description:
Lead Customer Service Representative
Description
Lead Customer Service RepresentativeExtraordinary Collections
Department of Revenue
Location: Truman Building - 301 West High Street, Jefferson City, MO
Mo DOR’s Vision: To provide every customer the best experience every time.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
The successful candidate will assist customers with resolving tax issues and regaining tax compliance
- DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
This position works with accounts that have high dollar business accounts that have a revoked sales tax license. Work involves written correspondence, research, as well as telephone calls. Employee will work closely with attorneys and management and must be willing to make trips to Missouri County Court houses other that Cole County to testify in open court. Employee also will assist customers in person in the tax assistance office.
CORE COMPETENCIES NEEDED:
Strategic Thinking
Computer Literacy
Effective Writing
Team Building Abilities
Excellent Customer Service
Self-directed
Attention to Detail
Clear Communication
Organizational Abilities
Positive Attitude
Dependable
QUALIFICATIONS:
• Possession of a high school diploma or high school equivalency certificate, and
• Two or more years of customer service and leadership experience
• Intermediate Excel Skills
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .