Guest Services Technician

Job Description:

Guest Services Technician

Description

What You'll Be Doing

Are you the Guest Services Technician we are currently seeking to join the South Wilmington Street Center?

Wake County Housing operates South Wilmington Street Center (SWSC) whose Emergency Program provides evening shelter for 234 men on a day-to-day basis, as well as more intense services through the Progressive Housing Program and the Case Management Program.

SWSC provides more intense services through the Progressive Housing Program. These men are provided with support either through group interaction or individual one-on-one support from a Social Worker to assist them in obtaining self-sufficiency. These men are guaranteed a bed each day as they progress toward their goals and permanent housing. These men are also provided with 3 meals daily, breakfast, lunch, and dinner. Hygiene kits, a shower and laundry access, as well as outreach and engagement services from our staff.

The Homeless Services Technician position provides outreach and on-site facility supervision and resident guidance to the homeless citizens staying at the SWSC.

Essential functions:

• Manage the day to day operations of a shelter for homeless men
• Admit/check guests into the facility and help to maintain a secure facility
• Provide routine monitoring of the entire facility via rounds, supervision of guests and facility maintenance
• Assist with activities of daily living
• Monitor and document behavior
• Provide quality guest services
• Other duties as may be assigned

About Our Team

Wake County Department of Housing’s goal is to ensure that quality affordable housing is available for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, housing services must be provided to support families and individuals to access or maintain safe, decent, affordable housing. Affordable housing is also critical to preserving Wake County’s economic competitiveness by offering housing for workers at all income levels, supporting housing stability and economic opportunity for its residents and furthering Wake County’s commitment to healthy and inclusive growth. The Department’s programs include Community Revitalization, Development Financing, Rental Assistance, Homeless Services, Community Outreach, Emergency Shelter and Permanent Supportive Housing. In partnership with the community, the Homeless Services team offers high quality and effective human services to persons who are experiencing homelessness or who are experiencing a housing crisis.

The Basics (Required Education and Experience)

• High school diploma or GED
• No specific experience required
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience working with the homeless population
• Associate's Degree in a Human Services related field

How Will We Know You're 'The One'?

• Excellent communication skills including the ability to convey information clearly and concisely both verbal and written
• Ability to listen and respond appropriately to others
• Skilled with Office Technology including the ability to utilize office equipment and other relevant technology (software and systems)
• Proficient Microsoft Office skills and Carolina Homeless Information Network (CHIN)
• Ability to coordinate work, follow instructions ,complete task and check for accuracy
• Detail orientated with the ability to multitask in a fast-paced work environment and remain flexible with daily priority changes
• Knowledge of data collection with the ability to observe, monitor, collect and record data and assess the accuracy, validity and integrity of the data
• Diversity skills including the ability to recognize and respect the value of individual differences with everyone seeking services to include the homeless population and those with physical and behavioral challenges

About This Position

Location: South Wilmington St Center Raleigh, NC 27603

Employment Type: Regular

Work Schedule: Mon - Fri 7:00am - 03:45pm

Hiring Range: 22.13 - 28.73

Market Range: 22.13 - 28.73

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 2/5/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Salary:

22.13 - 28.73