Human Services Section Manager

Job Description:

Human Services Section Manager

Description

Position Information

Take Your Career in Human Services to the Next Level!

Join the County of Sonoma Human Services Department (HSD) as a

Human Services Section Manager!


Starting salary up to $ 72.57 /hour ( $ 151,462 / year) plus a competitive total compensation package*!

This recruitment is currently being conducted to fill two Human Services Section Manager positions in the Human Services Department, one Economic Assistance Lobby and Administrative Section Manager in the Economic Assistance (EA) Division and one Administrative and Quality Improvement (AQI) Section Manager in the Family, Youth, and Children (FYC) division. If you are interested in one or both positions, we encourage you to apply now!

About the Economic Assistance Lobby and Administrative Section Manager:

The Economic Assistance Lobby and Administrative Section Manager will be responsible for overseeing the daily operations of the lobby and administrative support units of the Economic Assistance Division, including managing a section of approximately 65 full-time and temporary employees. They will provide oversight and direction to a team of staff who are responsible for providing social work services to customers in the Paulin office lobby. The EA Section Manager will also work with the Economic Assistance management team on policy analysis and implementation planning that balances federal and state regulations with high quality client services and staff capacity. Additional responsibilities include:

• Managing contracts and relationships with Community Based Organizations (CBOs)
• Working with supervisors to implement new business process updates and changes, and coordinating staff workloads
• Overseeing daily personnel matters including hiring, firing, performance management, and discipline
• Identifying and implementing efficiencies for workload and performance management and client services
• Reviewing statewide regulations and implementing changes in coordination with division staff
• Liaising with site supervisors and coordinating service provision at regional HSD outstation offices
• Serving on high level committees or workgroups and providing guidance and decision-making on items that impact Economic Assistance staff or client services
• Maintaining relationships with community partners including the Department of Health Services, individual providers, and schools
• Making program decisions around complex client situations based on existing policies and procedures
• Implementing business processes and quality improvement initiatives, and drafting new policies and procedures

The Ideal candidate for this position will have significant experience supervising management level staff, collaborating with community partners, and will possess many of the following:

• Knowledge of and experience working in self-sufficiency programs such as CalFresh, Medi-Cal, CalWORKs, and General Assistance
• Staff Supervision and/or program management experience
• Experience managing daily lobby operations in a high-volume setting, including all associated back office administrative functions
• Experience with program and project management, change management strategies, and process planning and implementation
• Experience engaging and responding to community groups around the issues of poverty and self-sufficiency
• Proficient understanding of CalSAWS and case management practices/systems
• The ability to analyze data and make program planning decisions based on conclusions from that data
• Experience working independently and as part of a multi-disciplinary team
• The ability to solve complex client and/or staffing situations
• Excellent communication skills with the ability to speak effectively in public and to large groups, including giving presentations
• Strong computer skills, including the Microsoft suite

About the Administrative and Quality Improvement (AQI) Section Manager:

The Administrative and Quality Improvement Section Manager is responsible for overseeing the Administrative and Quality Improvement Section of the Family, Youth, and Children Division. The section is comprised of management level administrative support, including day-to-day office support and facilitation of the Care Review program, Foster Care Eligibility, and Redwood Children’s Center. The AQI Section Manager will also collaborate with FYC's other Section Managers as well as the larger management team to plan for and meet all the agency’s ongoing business needs. Additional responsibilities include:

• Participating in the decision-making process and recommending solutions for complex management issues at FYC
• Directly supervising and supporting multiple FYC staff
• Participating in budget planning discussions and implementation
• Conducting the County Self-Assessment, and the development and implementation of the 5-year System Improvement Plan, which provides a strategic roadmap for child welfare services
• Facilitating the implementation of major programmatic changes and ensuring high quality services by establishing practice changes and evaluating agency progress
• Creating policies and procedures and memorandum of understandings (MOUs)
• Participating in recruiting and hiring staff, and personnel discussions and decisions
• Participating in a standby rotation for emergency response services
• Providing consultation for program supervisors and social workers from emergency response through the continuum of care
• Participating in Bay Area Policy Subcommittee meetings

The Ideal candidate for this position will have significant experience in management level positions providing quality supervision, and will possess many of the following:

• Experience working with child welfare systems and programs
• Knowledge of the County Self-Assessment process and developing improvement plans
• Experience in program planning and implementation, contract management, and budget management
• Knowledge of the Child and Family Services Review/Case Review program
• Experience facilitating meetings with staff, community partners, and various stakeholders in order to make high level decisions
• The ability to create and maintain professional relationships and initiate collaboration internally and with the community
• Knowledge of diversity, equity, inclusion, and belonging principles
• The ability to pivot between duties across multiple programs in a fast-paced environment
• Strong analytical, writing, and presentation/public speaking skills
• The ability to use data resources to inform best-practice changes in division policies and training plans

About the Human Services Department (HSD)

As the largest agency in Sonoma County government, the Human Services Department’s mission is building upon strengths, we bridge people to opportunity through responsive safety-net services. We work to protect vulnerable children and adults, to help people rise above poverty and thrive in our community, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing responsive, client-focused services so that all in our community can live freely chosen lives up to their full potential throughout their lifespan. The core values that drive our work are dignity, humility, integrity, responsiveness, partnership, and belonging.

HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community.

The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services .

What We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including:

• Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
• Staff Development/Wellness Pay - Annual benefit allowances of up to $2,000 and ongoing education/training opportunities
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Salary Resolution (SalRes) and our Employee Benefits Directory .

This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified candidates who wish to be considered for future positions should consider applying to this recruitment.

APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.

Minimum Qualifications

Experience: Any combination of training and experience, which would provide an opportunity to acquire the knowledge and abilities listed.

Five years of experience providing social services, employment and training, services for children and families, services to older adults, or economic assistance services, including at least two years in a supervisory or administrative capacity would provide such opportunity. Specific experience related to the assigned division may be required for designated positions.

Education: Any combination of education and training which would provide the opportunity to acquire the knowledge and abilities listed.

Normally, graduation from a college or university with a degree in social work, gerontology, public administration, business administration, economics, psychology, sociology, or a closely related area would provide this opportunity. A Master’s Degree in a field related to the assigned division is highly desirable and may be required for some positions.

License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position.

Knowledge, Skills, and Abilities

Considerable knowledge of: the legislation and laws which regulate the operations of the Human Services Department or the Department of Child Support Services; modern methods of human services or child support enforcement administration; techniques, principles and work of the assigned section; social and economic problems which call for the use of public and private county services; the principles and practices of personnel management, employee supervision, and training.


Ability to: plan, organize, coordinate and direct the work of a section of the Human Services Department or the Department of Child Support Services; select, train, and supervise staff; develop, evaluate, and analyze operational policies and procedures; analyze problems and complaints and identify solutions; prepare, interpret and evaluate a variety of narrative and statistical data and reports; communicate orally and in writing on a variety of issues; understand, interpret and apply procedures, laws, rules and regulations as they apply to assigned area; ensure proper compliance with federal, state and local guidelines, policies, goals, rules and regulations; develop and maintain harmonious relationships with employees, public officials, community groups, other agencies and the general public.

Selection Procedure & Some Helpful Tips When Applying

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes.

APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.

Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.

The selection procedure will consist of the following examination:

An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:

• Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.

Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.

ADDITIONAL INFORMATION

A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.

HOW TO APPLY

Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

HR Analyst: EP
HR Tech: EV

IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions.

COUNTY OF SONOMA BENEFITS: MANAGEMENT*

These are some of the excellent benefits the County offers:

Paid Time Off :Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment.

Health Plan :Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU.

Retirement :Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired .

IRS 457 Plan :Pre-tax employee contribution up to the IRS annual maximum.

Retiree Medical :County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits.

Student Loan Debt Relief :County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education.

Plus excellent dental, vision, disability, life insurance, professional development, and more.

For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900.

*IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice.

Closing Date/Time: 2/10/2025 11:59 PM Pacific

Salary:

$124,601.06 - $151,462.30 Annually