Learning Environments Support Technician (Information Technology Consultant, Foundation)

Job Description:

Learning Environments Support Technician (Information Technology Consultant, Foundation)

Description

Are you passionate about technology, problem-solving, and creating seamless learning experiences? Do you thrive in a collaborative environment where you can make a meaningful impact on education? If so, San Diego State University (SDSU) invites you to join our IT Services team as a Learning Environments Support Technician!

As a key member of our team, the Learning Environments Support Technician provides classroom support to the faculty and college IT staff. The Support Technician contributes to the construction, maintenance, and support of instructional technology systems, and assists with day-today operations of the equipment loan service. The position also contributes to video conferencing, special events, and evening support as needed.

At SDSU, you’ll join a vibrant campus community in sunny San Diego, where innovation, diversity, and collaboration thrive. We offer professional development opportunities, exceptional benefits, and a chance to make a meaningful impact on education while working alongside passionate professionals.

Position Information

• Full-time, benefits eligible, permanent/probationary position.
• Position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Work hours are Monday - Thursday, 1:00 p.m.-10:00 p.m. and Friday 10:00 a.m.-4:30 p.m. During the Summer and Winter breaks, work hours will be Monday-Friday 8:00 a.m.-4:30 p.m. but may vary based on operational needs.
• This position will work fully onsite at the San Diego campus.

Department Summary

The purpose of the Information Technology (IT) Division is to provide the technology that empowers SDSU’s success. The IT Division includes several departments and areas with the shared mission to leverage people and technology to support SDSU’s commitment to innovative teaching, research, and service. The IT Division is led by the Chief Information Officer, who is ultimately responsible for developing the long-term infrastructure, services, and strategy necessary to support the University’s mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community building necessary to realize the benefits of those investments across the San Diego State University community. The IT Division is made up of 184 staff and 28 administrators.

IT Services (ITS), Service Management comprises Desktop Services, Learning Environments, and the ITS Help Desk. These areas combine technical expertise, customer service, and proactive problem-solving to enhance the overall technology experience for the SDSU community, including students, staff, faculty, and emeritus staff and faculty.

For more information regarding the Information Technology Division, click here .

Education and Experience

To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Key Qualifications

• Bachelor’s degree OR at least four years of related professional experience.
• Experience in the operation and maintenance of a broad range of audio and video equipment, including distribution and projection systems.
• Experience with the design, fabrication, and retrofitting of Smart Classroom or classroom audiovisual systems preferred.
• Experience evaluating and recommending audiovisual equipment for Smart Classroom or classroom systems.
• Experience providing academic technology support in a higher education setting is preferred.
• Experience with Extron Electronics control systems (e.g. Matrix, Pro Series, DTP CrossPoint, GVE) or similar control systems.

Licenses/Certifications Required

• California driver’s license.
• Certification of completion of driver safety training as required by CSU Office of Risk Management must be obtained as soon as possible after hire date.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $4,334 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here .

CSU Classification Salary Range: $4,094 - $7,881 per month.

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community.

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here .

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on February 12, 2025. To receive full consideration, apply by February 11, 2025. The position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here .

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Taylor Jaress at tjaress@sdsu.edu .

Advertised: Jan 28 2025 Pacific Standard Time
Applications close:

Closing Date/Time: