IT Technician
City of Waco Waco, TX, United States
- Location: Waco, TX, United States
- Categories: Information Technology and Communication Services
- Job Type: Full Time
- Posted: Feb 07, 2025
Job Description:
IT Technician
Description
SummaryM inimum starting salary: $22.7325 hourly
Minimum Qualifications:
- Driver's License
- High School Diploma or GED equivalent
- 2 years of technical support experience
Position Description: Under general supervision, provides first-level technical support for City employees for (IT); maintains computer hardware, software, and specialty equipment.
Position Responsibilities:
- Maintains and upgrades hardware, peripherals, specialty equipment and software applications; responds to requests for assistance, provides first-level technical support and resolves problems within scope of authority and training; duties may vary according to job assignment.
- Provides technical support and training and implements solutions according to IT Department procedures.
- Adds new users and sets access controls; maintains, tests and troubleshoots desktop systems.
- Performs system maintenance and updates according to IT Department procedures and industry standards.
- Refers complex problems to senior technical staff and tracks the problem until it has been resolved.
- Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with residents, visitors and City staff; maintains confidentiality of work-related issues and City information.
The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.
To learn more about the benefits offered, visit our Benefits page.
Why Work For Waco:
- Meaningful and challenging work
- Make a difference and improve communities
- Competitive Salary and Benefits
- Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
- Mandatory TMRS Retirement Plan with a 2:1 City Match
- Education Assistance Program
- Paid Parental Leave
- Employee Assistance
- Longevity Pay
- And More!