Facility Service Specialist (Security Systems)

Job Description:

Facility Service Specialist (Security Systems)

Description

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation from an accredited high school or equivalent, plus four (4) years relevant work experience.
• Experience may substitute for education up to the maximum of four (4) years.

Licenses or Certifications:

• Class C Driver License.
• If required by position: Valid Commercial Driver License ( CDL ). Specific endorsements may be required to be obtained within 120 days of hire.

Physical Requirements:

• Ability to bend, lift, walk, carry, or use a force equal to lifting up to fifty (50) pounds.

Notes to Applicants
Notes to Applicants |

About the job:
The City of Austin Building Services Department is hiring a Facility Service Specialist - Security Systems. This important position is key to ensuring the smooth operation of critical physical security systems in city-owned facilities.

As a Security Systems Specialist, you’ll apply your technical expertise to maintain, troubleshoot, and perform minor repairs on access control systems, surveillance cameras, and other low-voltage security equipment. You’ll collaborate with internal teams to ensure swift responses to maintenance requests, and coordinate major system installations and repairs with vendors. Additionally, you’ll track and maintain work orders, resolve invoice discrepancies, and manage licensing requirements with city and county offices.

If you’re looking for a challenging job with a service-oriented team, this is the one for you. Apply now and take the next step in your career!

About working for Building Services and the City of Austin:
Click here to watch the City of Austin Recruitment Video!

Working with Building Services provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

Employment Application:

• The City of Austin employment application is an official document; incomplete applications will not be considered.
• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
• The Employment Record should be complete with job titles, employment dates, and specific job duties, functions, and responsibilities for each position held.
• If you are selected as the top candidate, starting salary will be based on overall relevant experience from your application.
• The responses to the supplemental questions inquiring about experience should be reflected on your application.

Criminal Background Investigation:
The position requires a criminal background investigation.

Assessments:
Assessment(s) may be administered as part of the interview process.

If you are selected as a top candidate:
Verification of your education (which may include high school graduation or GED , undergraduate and/or graduation degrees) will be required. You must provide proof of education from an accredited organization/institution.

Military/Veteran Interview Preference:
Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.

Travel:
If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Please note that the Department may close the job posting at any time after seven (7) days.
Pay Range
$27.41 - $33.30

Hours

• Monday - Friday; 7:15 a.m. - 4:15 p.m.
• Evening, weekend, holidays, and more than 40 hours per work week may be required to meet business needs.
• *Job location may change based on business needs.

Job Close Date 02/27/2025 Type of Posting External Department Building Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location *Rutherford Lane Campus (RLC) 1520 Rutherford Ln, Austin Preferred Qualifications
Preferred Qualifications:

• Experienced in tracking, maintaining records, and coordinating service requests for fire and security system work orders.
• Experienced in researching and resolving invoice discrepancies, verifying invoice accuracy, entering data into spreadsheets, and reporting results.
• Experienced in communicating with customers and vendors, coordinating fire alarm and access control licensing with city and county departments, and investigating security system issues to determine repair or replacement needs.
• Intermediate proficiency with the Microsoft Office Suite to include Word, Excel and Outlook.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Plans and performs basic building repairs and participates in construction/installation activities on assigned projects. Conducts site inspections and reports on maintenance needs and safety violations. Coordinates with contractors, vendors, and other divisions providing maintenance, repairs, and moves to assigned buildings. Calculates figures and compiles data and information for reports, cost estimates, etc. Prepares and maintains status reports on projects. Monitors lease agreements, maintenance contracts, equipment installation contracts, and construction contracts. Researches information as requested or needed. Answers questions from internal and external customers.

Responsibilities - Supervisor and/or Leadership Exercised:
None.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of facility maintenance.
• Knowledge of Federal, State, and Local laws.
• Knowledge of City practices, policies, and procedures.
• Knowledge of safety practices and procedures.
• Knowledge of fiscal planning and budget preparation.
• Knowledge of general maintenance practices.
• Knowledge of monitoring of contracts and/or vendors.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in planning and organizing.
• Ability to coordinate contract work crews providing maintenance and repairs to a variety of building sites.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain good working relationships with other City employees and the public.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for this position require graduation from an accredited high school or equivalent, plus four (4) years relevant work experience. Experience may substitute for education up to the maximum of four (4) years Do you meet these requirements.

• Yes
• No

* This position requires a Class "C" Driver License. Do you have a Class "C" Driver License or if selected for this position, do you have the ability to acquire a Class "C" Driver License by your hire date?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* Do you have the ability to bend, lift, walk, carry, or use a force equal to lifting up to 50 pounds, with or without an accommodation?

• yes
• no

* How many years of experience do you have in tracking, maintaining records, and coordinating service requests for fire and security system work orders?

• 0-1 years
• 2-3 years
• 4-5 years
• 6+ years
• No Experience

* Which of the following best describes your experience with verifying invoices and entering data?

• No experience
• Limited experience verifying invoices but no data entry
• Experience verifying invoices for accuracy and completeness
• Experience verifying invoices for accuracy and completeness and entering data into spreadsheets

* Which of the following best describes the experience mentioned?

• Communicating with customers and vendors, and investigating system issues
• Coordinating fire alarm and access control licensing with departments
• Investigating security system issues and making repairs
• Communicating with customers and vendors, coordinating fire alarm and access control licensing, and investigating security system issues to determine repair or replacement needs
• No Experience

* Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook?

• No experience
• Basic: create/edit simple documents, spreadsheets, & emails
• Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields
• Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Justice Information System (CJIS) to be hired.

• I acknowledge and understand this position requires a Criminal Justice Information System (CJIS-Criminal Background Investigation).

Optional & Required Documents

Required Documents Optional Documents