Sr. University Open Computer Lab Technician

Job Description:

Sr. University Open Computer Lab Technician

Description

Job Summary

Under the general direction of the University Open Computer Lab Coordinator, the Sr. University Open Computer Lab Technician provides consultative support and services to students and oversees the usage and maintenance of computers, printers, and equipment within assigned areas. Additionally, the Sr. University Open Computer Lab Technician supports the supervision of student assistants within the University Horn Center Computer Lab and assists the University Open Computer Lab Coordinator.

Key Responsibilities

• Providing On-Site Support to Students and Faculty: Provide customer support, in a friendly manner, to students, faculty, and staff in the Horn Center.
• Being a Liaison Between Students and Technical Resources: Observe, document, and resolve customer issues in a timely manner.
• Inventory management: Ensure equipment in assigned areas is secure, complete and in good working condition.
• Assists with supervision, training and scheduling student Assistants: Assists the Open Lab Coordinator with scheduling student assistants

Knowledge Skills and Abilities

Ability to approach tasks and responsibilities collaboratively to work within the core values of Academic Technology Services. The ability to use with both Windows and Apple OS systems preferred. Ability to take initiative and organize, coordinate, and work in a high-paced office with accurate results. Ability to work cooperatively with all faculty, staff and students to ensure processes are completed accurately and efficiently. Strong attention to detail. Ability to monitor and review information and identify discrepancies. Experience in tracking and organizing information. Thorough knowledge of office methods, procedures, and practices.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• Equivalent to four years of administrative support experience required.

Preferred Qualifications:

• Associates degree preferably in Computer Science, Information Systems, Mathematics, Business Administration, or a related technical field.
• Experience providing user or customer support services in private or public organization and Higher education institution.
• Experience utilizing the Internet to research and resolve common technology problems in common software applications.
• Experience working with enterprise ticketing systems such as TeamDynamix or BMC Footprints preferred.
• Experience in a higher education technology team a plus.

Physical Summary

Light work - Job involves some lifting of medium weight objects (10-20 pounds) and/or 10% - 20% of the job involves standing or walking.

Licenses

CA Driver License preferred.

Department

Horn Center Computer Lab

Classification

Administrative Support Coordinator I

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

Hiring Range: The hiring range for this position is $3,864 - $4,900 per month commensurate with candidate's education, experience, skills, and training.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3,864 - $6,072 per month.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Additional Information

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu .

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Advertised: Feb 17 2025 Pacific Standard Time
Applications close: Mar 03 2025 Pacific Standard Time

Closing Date/Time: