Police Dispatcher II

Job Description:

Police Dispatcher II

Description

• • Position Summary
  • Full-time position available on or after April 7, 2025 in the University Police Department.
    
    Under general supervision, the incumbent independently performs standard dispatch communications duties involving receiving and relaying calls for assistance via telephone, radio or computer terminal; police department record-keeping and reporting functions; and related department support functions. Incumbent will effectively and efficiently communicate between campus law enforcement headquarters, campus peace officers in the field, community service officers, parking officers, student assistants, other university departments and personnel and outside emergency and law enforcement agencies. These interactions require tact and discretion.
    
    
  • Job Duties
  • Duties include but are not limited to:
    • Answer and screen incoming calls to the police department, engaging with crime victims, witnesses, and the public to elicit and record pertinent information.
    • Operate police department and other emergency communications equipment to dispatch officers to calls for service, critical incidents, and emergencies.
    • Enter and retrieve data for police reports, activity logs, and criminal information.
    • Utilize automated dispatch and law enforcement systems and databases to enter, research, and retrieve information.
    • Operate the 911 telephone system and serve as the primary answer point.
    • Coordinate emergency responses, including performing emergency dispatch duties.
    • Refer citizens to appropriate resources such as counseling services, domestic violence support services, or victim/witness assistance units.
    • Utilize dispatch and law enforcement systems and databases (both computerized and manual) to maintain department files and reports, including entering, recording, researching, and retrieving information.
    • Update department warrant and due diligence information.
    • File police reports.
    • Prepare arrest folders, maintain criminal history files, and prepare packets for prosecutors.
    • Compile and send reports to appropriate agencies.
    • Ensure records and files are maintained in accordance with applicable laws and regulations.
    • Provide related clerical and/or administrative support to the department.
    • Provide support to other public safety and community service functions, including parking and access services.
    • Maintain records.
    • Monitor security and fire alarm systems and coordinate responses.
    • Oversee building access.
    • Assist campus visitors and manage vehicle checkout.
    • May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards.
    • The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification.
    • At the direction of appropriate administrator, may provide support to other departments/areas withing functional department/area as needed.
    • May provide lead work direction of dispatch and other public safety support staff.
    • Other duties as assigned.
  • Minimum Qualifications
  • Education : High school diploma or equivalent.
    Experience : One year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years.
    
  • Preferred Qualifications
  • • Four (4) years of Dispatcher experience in a Police Department.
    • Prior experience utilizing CAD (Computer Automated Dispatch) system.
    • Working knowledge of CLETS and how to decipher and enter data.
    • Working knowledge of the Public Records Act and how it pertains to police records
    • Working knowledge of a police records system and how to package/send reports to various agencies.
  • Knowledge, Skills, Abilities
  • • Working knowledge of legal codes, requirements, procedures and techniques for receiving complaints and calls for service and for dispatching and communicating with campus officers in the field.
    • Ability to effectively converse using police radio systems.
    • Working knowledge of public safety-related agencies and the respective communications protocols.
    • Achievement of the P.O.S.T. Dispatcher Certificate.
    • Working knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases (Tri-Tech, FileMaker, CashNet, PMB, HTE, and ARMS highly desirable) to enter, research and retrieve data as necessary.
    • Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decision in routine, non-routine and emergency situations.
    • Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field.
    • Ability to accurately interpret written policies, follow oral and written instructions, and transfer information.
    • Ability to provide clear and concise verbal directions quickly and accurately.
    • Ability to present and summarize information in a variety of written formats, using clear and concise language.
    • Ability to establish and maintain effective working relationships, interact with all members of the campus community and general public, and maintain composure in highly stressful situations or when dealing with difficult individuals.
    • Ability to maintain the confidentiality of sensitive information.
  • Special Conditions
  • Position may require working nights, weekends and special events.
  • License or Certifications
  • Incumbents must have completed or be able to attend and successfully complete the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course. Incumbents who, upon hire, do not possess a P.O.S.T. Dispatcher Certificate also will be required to pass a written test related to essential dispatching skills. Additionally, incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such as a background check, physical and psychological examinations, drug testing, and related requirements.
  • Salary Range
  • Anticipated salary will be $4,144 - $4,558 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full range: $4,144 - $7,500 per month.)
  • Compensation & Benefits
  • Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Link to (Bargaining Unit: 7) Benefits Summary: CSU Employee Benefit Summary
    
    
  • How to Apply
  • To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the “Apply Now” button on this page.
    
    Applications will be processed in accordance with Article 9.3 of the CSU/CSUEU Memorandum of Understanding. Preference will be given to qualified individuals currently employed at CSU Stanislaus in bargaining units 2, 5, 7, and 9 except when it is determined that it is necessary to appoint outside applicants to meet the best interest of the campus by obtaining specialized skills and abilities not available from current employees.
    
  • Application Deadline
  • March 6, 2025.
    
    
  • Criminal Background Clearance Notice
  • Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
    
    
  • Additional Information
  • Campus & Area
    California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.
    
    Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.
    
    Clery Act Disclosure
    
    Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.
    
    Equal Employment Opportunity
    
    The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.
    
    Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form .
    
    CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
    
    The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California.
    
  • The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.
    
    INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE
    
    

Advertised: Feb 20 2025 Pacific Standard Time
Applications close: Mar 06 2025 Pacific Standard Time

Closing Date/Time: