Associate Customer Service Representative
State of Missouri Jefferson City, Missouri, United States
- Location: Jefferson City, Missouri, United States
- Categories: Customer Service, Education and Training
- Job Type: Full Time
- Posted: Feb 21, 2025
Job Description:
Associate Customer Service Representative
Description
Associate Customer Service Representative - Payment Plan UnitDepartment of Revenue - Collections and Tax Assistance Bureau
Annual Salary: $ 34,999.68
Location: Truman Building - 301 West High Street, Jefferson City, MO
Scheduled Hours: 8:00 am - 5:00 pm
DOR’s vision is to provide every customer the best experience every time.
As a State of Missouri employee, you impact the well-being of Missouri’s communities every day. The Department of Revenue’s mission is to enhance the lives of Missourians by anticipating their tax, motor vehicle and driver licensing needs. We strive to provide exceptional customer service, be good stewards of the people’s money, make data driven decisions, while fostering a positive work environment. Our team members live our values of integrity, service, respect, and community.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
- Set up payment plans
- Produce payment plan documents
- Communicate professionally and accurately with all internal and external customers by telephone, chat, email, and letter
- Assist customers in person in the Tax Information Office
- Research tax accounts
- Process tax documents
- Report productivity
- Special projects
CORE COMPETENCIES NEEDED:
- Computer Literacy
- Self-motivated
- Attention to Detail
- Excellent Communication Skills
- Reliable
QUALIFICATIONS:
- Possess a high school diploma or proof of high school equivalency (GED)
- Experience in clerical or office related work
- Have a commitment to customer service
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .