Customer Service Representative

Job Description:

Customer Service Representative

Description

Customer Service Representative - License Offices Bureau

Department of Revenue

Annual Salary: $ 37,799.76

Location: Truman Building - 301 West High Street, Jefferson City, MO

Hours: 8:00 a.m. - 5:00 p.m. (Monday - Friday)

DOR’s Vision: To provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

We are seeking a dedicated and detailed oriented Customer Service Representative to join License Offices Bureau. The primary responsibility of this role is to assist constituents with refund inquiries, process refund requests efficiently, and ensure customer satisfaction. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a commitment to maintaining accuracy and confidentiality in financial transactions. Preferred knowledge of motor vehicle laws and procedures, and ready to work in a fast-paced environment.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Review and verify refund requests to ensure they meet the organizations policies and procedures.
• Accurately process refund applications within the established timelines and update customer accounts accordingly.
• Collaborate with management to resolve discrepancies or issues related to refund requests.
• Provide clear and concise communications to customers regarding refund outcomes or delays.
• Apply a variety of laws, rules, policies, and procedure to verify refund eligibility.

CORE COMPENTENCIES NEEDED:

• Excellent Verbal and Written Communications

• Confident at decision making

• Proficient with time management and organization

• Computer Literacy

QUALIFICATIONS:

• High School diploma or high school equivalency certificate
• 2-4 years’ experience as an Associate Customer Service Representative or closely related work
• Preferred knowledge of motor vehicle policies and procedures

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

The State of Missouri is an equal opportunity employer.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Review and verify refund requests to ensure they meet the organizations policies and procedures.
• Accurately process refund applications within the established timelines and update customer accounts accordingly.
• Collaborate with management to resolve discrepancies or issues related to refund requests.
• Provide clear and concise communications to customers regarding refund outcomes or delays.
• Apply a variety of laws, rules, policies, and procedure to verify refund eligibility.

CORE COMPENTENCIES NEEDED:

• Excellent Verbal and Written Communications

• Confident at decision making

• Proficient with time management and organization

• Computer Literacy

QUALIFICATIONS:

• High School diploma or high school equivalency certificate
• 2-4 years’ experience as an Associate Customer Service Representative or closely related work
• Preferred knowledge of motor vehicle policies and procedures

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .