Senior Systems Support Analyst

Job Description:

Senior Systems Support Analyst

Description

Position Overview

The City of Henderson announces an examination to create an eligibility list and to fill multiple vacancies for the classification of Senior Systems Support Analyst in the Department of Information Technology and Department of Utility Services. The eligibility list may be utilized to fill vacancies for this classification for up to one (1) year in various departments city-wide.

This is the advanced level of the System Support Analyst series. Under general supervision, performs complex systems analysis, architecture, engineering, management, and operations work in support of mission critical technology systems; and performs related duties as assigned.

Click here to familiarize yourself with the job and its physical requirements.
Click here to learn more about the Department of Utility Services.
Click here to learn more about the Department of Information Technology.
Click here to see what it’s like to live in/visit Henderson.
Salary and Benefits

• Competitive Salary Range of $83,022.43 - $124,533.64 Annually ; salary placement for non-represented positions is based on a comprehensive compensation review and takes into consideration the candidate's qualifications as well as internal equity
• Base Wage increase upon successful completion of Initial Probationary or Qualifying Period**
• Annual Pay Adjustment Increase or Lump Sum Bonus**
• General Increase**
• **Contingent upon the City’s financial health and subject to availability of funds as determined by the City (subject to change)
• Work-Life Balance
  • Department of Information Technology
    • The expected schedule for this position is Monday - Thursday, 7:30am - 5:30pm (4 day work week)
    • This position is eligible for remote work, with occasional in-person meetings
    • Work schedules and remote work opportunities are subject to change
  • Department of Utility Services
    • The expected schedule for this position is Monday - Thursday, standard day shift hours will be determined by supervisor (4 day work week)
    • This position may be eligible for remote work up to two days per week; at least 50% of work time must be spent in-person onsite
    • Work schedules and remote work opportunities are subject to change
    • This option for remote work is only available for incumbents who have completed their probation or qualifying period
• Paid Leave and Holidays
  • Leave and Holidays Policy
  • Family and Medical Leave and Extended Leave Policy
• Comprehensive benefits package*** for all full-time, regular non-represented employees including:
  • Medical, dental, vision, and life insurance
  • Health and Dependent Care Flexible Spending Accounts (FSA)
  • Long Term Disability (LTD)
  • Employee Assistance Program (EAP) Policy
  • Retirement Benefits
    • Nevada PERS (Public Employees' Retirement System)
    • Retirement Health Savings (RHS) Account
    • Deferred Compensation - 457(b) and 401(a) Plans
  • Voluntary Benefits: Pet Insurance, Auto/Home Insurance, Voluntary Life Insurance, SSgA Upromise 529 College Savings Plan
  • Public Service Loan Forgiveness Program (PLSF) through the Federal Government
  • Tuition and Certification Reimbursement Program, and much more!
  • ***Click here to review all City Employee Benefits

Minimum Qualifications

• Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
• Four (4) years of experience in design, implementation, and support of enterprise-level systems and/or custom software development
• Note: An equivalent combination of related training and experience may be considered
• Must pass a nationwide fingerprint-based record check, and a wants/warrants check.
• Must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six months of hire/transfer and be recertified every two years. Must maintain certifications in NCIC/NCJIS as a condition of continued employment.
• Technical certifications related to specific job duties of your assigned area may be required.

Required Documents/Assessment Information

DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:
1) Completed Employment Application2) Resume*
*Please attach your documents to the "Attachments" section of your application, click here for attachment instructions.

ASSESSMENT DATES:
Virtual Performance Examination (Weighted 100%) - Wednesday, April 9, 2025 and Thursday, April 10, 2025 (if needed)
(Best-Qualified)

Selection Interview(s) - Tuesday, April 15, 2025 (Information Technology and Utility Services)
(Top-Scoring Candidates)

All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:
If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.

The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be in Henderson, Nevada, and make themselves available to participate in the testing process at any time on any of the dates listed above.

Selection Process

The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.

Appointment may be subject to the successful and timely completion of a post offer pre-employment background investigation and medical/physical examination, including a drug/alcohol test. Please see the job description to view the physical requirements. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.

City of Henderson, Nevada
Non-Represented: Professional, Management, Executive Employees
Benefits Summary

HEALTHCARE AND INSURANCE

• Health Insurance: Medical, Prescription, Dental, Vision
• Employer paid Long Term Disability - Up to 60% of Base Wage, if approved
• Employer paid Term Life Insurance / AD&D - $50,000 or1X annual salary, whichever is greater
• Employee Assistance Program - 6 Free Visits Per Issue Per Year for Employee and Family Members in the Household, and Access to Work/Life Wellness Resources
• Medicare - Employee and City each pay 1.45%

RETIREMENT

• Employer paid membership in the Nevada Public Employees Retirement System (PERS)
• No Social Security tax on employee's wages
• Retirement Health Savings (RHS) program
• Service based retiree health insurance premium subsidy after 15 years participating in this program
• Employer paid Match on Pre-Tax 457(b) contributions
  • Professional Staff - $1,500 annually
  • Management Staff - $2,000 annually
  • Executive Staff - $2,500 annually

PAID TIME OFF (PTO)

• Employees may carry over up to 988 hours of PTO each year
• From date of hire, new employee are credited with a minimum of 18 days* of PTO. After their first anniversary, employees will begin accruing PTO monthly as follows:
  • Second year through fifth calendar years of service - 17.42 hours per month
  • Sixth year through twelfth calendar years of service - 20.59 hours per month
  • Thirteenth calendar year of service and beyond - 23.75 hours per month

*Actual number of days and hours of PTO granted may vary by position

BEREAVEMENT LEAVE

• Four (4) workdays of leave, with pay, per occurrence

HOLIDAYS

• 13 paid holidays per year
• Two (2) floating holidays per year (one in first year if hired on or after July 1st)
• The ability to bank holidays, up to 152 hours, that fall on an employee’s regularly scheduled day off

WORK WEEK

• Four-day, 9.5-hour workday, 38-hour work week
• Four-day, 10-hour workday, 40-hour work week for Police PERS positions

VOLUNTARY BENEFITS

• IRC 457 Deferred Compensation Plan
• IRC 401aDeferred Compensation Plan - new/hireemployees only
• IRC125 Flexible Spending Arrangement (FSA) - Medical and Dependent Care
• Supplemental Insurance: Cancer/Catastrophic Illness, Accident, Short Term Disability, and Hospital Indemnity
• Auto and Home Insurance
• 529 College Savings Plan
• Supplemental Term Life Insurance
• Legal Insurance
• Pet Insurance
• Identity and Credit Protection
• PerkSpot Employee Discounts Program
• Long Term Care + Life Insurance

NOTE: Benefits subject to change based on future administrative policy changes, changes to any applicable legislation, changes to elements of the City’s voluntary benefits program, and at the discretion of the City Manager or City Council

Revised 03/24

Closing Date/Time: 3/26/2025 3:00 PM Pacific

Salary:

$83,022.43 - $124,533.64 Annually