Full Time Customer Service Representative

Job Description:

Full Time Customer Service Representative

Description

If you are a current City of Olathe employee, please click this link to apply through your Workday account.

Employment Type
Full Time

Job Summary

Do you enjoy working with people and helping answer questions? Do you pride yourself on being organized and tactful? The City of Olathe is looking for friendly faces to help with a variety of responsibilities as part of our Customer Service team working full-time at the front desk of the Olathe Community Center. If you want to join a team that focuses on continuous improvement, innovation, and collaboration while providing valuable assistance to the Olathe public, this job may be just the fit for you! The City of Olathe currently has an opening for a Customer Service Representative I or 2 based on experience, with job responsibilities and salary increasing accordingly.

VARYING WORK HOURS RUN 7 DAYS A WEEK

STARTING PAY BASED ON EXPERIENCE: LEVEL 1 ($17.50 - $18.42) AN HOUR; LEVEL 2 ($18.25 - $19.90) AN HOUR

For more details, review the full job details and requirements below.

The Customer Service Representative I performs a wide variety of customer service-related functions such as handling a high volume of telephone calls, processing POS transactions, assisting customers with inquiries, and resolving customer issues. The Customer Service Representative is part of a job progression that includes Customer Service Representative I, II, III.

Key Responsibilities

• Oversees check out of sports equipment and maintains documentation and collateral; u ses multiple software tools and systems to complete work.
  
• Follows facility policies and practices; monitors customer access to facility and programs and enforces policies with respect and consistency.
  
• Processes and verifies minor, adult, and day waivers accurately and efficiently.
  
• Manages lost and found items and logs.
  

Qualifications

Experience: Two years of customer service and administrative experience is required along with excellent computer skills including proficiency with Microsoft Office basic functions. The successful candidate will also need strong customer service, time management, and organization skills.

Education: A high school diploma or equivalent is required.

Licenses & Certifications: None

Language: Proficiency with verbal and written English language required. Additional proficiency with Spanish preferred.

Environmental or Physical Demands: May be required to lift at least 20 lbs.