Customer Service Representative II

Job Description:

Customer Service Representative II

Description

Pay Range: $18.32 - $22.90/hr.

Job Posting Closing on: Thursday, March 13, 2025

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Customer Service Representative ll is available with the City of Fort Worth Property Management Department. The Property Management Department, Fleet Division, plays a large part in providing support for all City departments serving our residents. The Fleet Division is the “glue” which keeps the City equipment and vehicles in a mechanically sound state and safe for all employees and residents. The Fleet Division seeks the best leaders to continue our tradition of being an award-winning fleet! Our continued success for the future will bring maximum value to the City of Fort Worth.

Minimum Qualifications:

• High school diploma
• Two years responsible customer service experience within the area of assignment

Preferred Qualifications:

• Preference may be given to higher levels of education, experience and certifications as related to the vacancy.
• Preference may be given to applicants who are knowledgeable with the Fleet Repair Management Software Programs and industry.
• Preference may be given to applicants that have automotive service center experience.
• Knowledge of Microsoft Office software and computer usage.

The Customer Service Representative ll job responsibilities include:

• Perform various organizational duties in support of the Service Centers.
• Researching and collecting information to prepare, produce work project status data in a clear and concise manner.
• Ability to liaison with customers resolving fleet questions.
• Ability to liaison with 3 rd party vendors to schedule equipment repairs.
• Ability to coordinate vendor activities and monitor vendor progression.
• Ability to interact with multiple customers
• Must be willing to work daily in a shop environment, follow safety protocols, adapt with weather changes, and shop noise.
• Dedication to empathetic complete customer service.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

Salary:

$18.32 - $22.90/hr.