Dispatcher II

Job Description:

Dispatcher II

Description

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation from an accredited high school or equivalent, plus two (2) years of related call taking or dispatching experience, or operating a 2-way or multi-channel radio.

Licenses or Certifications:

• None

Notes to Applicants
About Us:
The Austin Transportation and Public Works Department ( TPW ) is a highly reliable organization that builds and maintains infrastructure for our community. Our vision is for Austin to be the model for safe, reliable, and sustainable transportation. We value safety, unity, reliability, accountability, integrity, community, and employee fulfillment.

The Opportunity:

The Dispatcher II is an integral part of the Parking Enterprise Division. This position will report directly to the Parking Enforcement Supervisor and will be responsible for deploying assets to assigned areas of the City to enforce parking and ground transportation regulations, law, and city ordinances. This position serves as a city ambassador, assisting members of the public and visitors, enforcing parking and ground transportation laws and reporting damage or vandalism in the public right of way.

To watch a video about Austin Transportation and Public Works, click here.

Working for the City of Austin provides a number health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. For more information on City of Austin Benefits click here!

Regarding your Application:
A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary.

Driving Requirement:

This position requires a Valid Class “C” Texas Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

90 Day Provision for Additional Vacancy:

If the same or an additional vacancy occurs within the Public Works Department in the same job title within 90 days after the start date of the top candidate, the additional position may be offered to another top candidate from the same candidate pool. This may include filling other vacancies with the same job title in other division/work locations within the City of Austin Public Works Department. Decisions on assigned selection may be made at the time of hire based on the business needs of the department.

Education Verification:
If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate and/or graduate degrees, will be required.

Assessment:
This position may require a skills assessment.

Close Job Posting:
Department may close the job posting at any time after 7 days.

Video Conferencing Software Technology:
Austin Transportation and Public Works Department uses the communication platform, Microsoft Teams, to conduct virtual interviews.

PLEASE NOTE : Austin Transportation and Public Works positions are not at 100% remote operation. If the position you are applying for has the ability/opportunity to telework, we offer a hybrid schedule to work in office and remotely.


Office Location Notes:
Office location is subject to change based on department needs and programs.
Pay Range
$22.22 - $24.77

Hours
Wednesday through Friday: 1:30 p.m. - 12:00 a.m.

Alternating Saturdays: 10:00 a.m. - 8:30 p.m. or 1:30 p.m. - 12:00
Job Close Date 03/24/2025 Type of Posting External Department Transportation & Public Works Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1111 Rio Grande St., Austin, Texas 78701 Preferred Qualifications
Preferred Experience:

• Experience dispatching personnel including decision making.
• Experience coordinating personnel by providing clear and concise communication.
• Experience with two-way radio and understanding of radio etiquette.
• Experience preparing written responses to customers and the input statistics into Share Point system.
• Experience with the City of Austin’s CSR system.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Schedules and dispatches workers; work crews; equipment; or service vehicles to appropriate locations according to trouble calls received from field service personnel. Schedules and loans out pool vehicles to authorized employees. Initiate, enter and update “Calls For Service” into Computer Aided Dispatch/Computer System Emergency Notification System during emergency and non-emergency situations. Operate and monitor fire alarm system for department and external buildings. Monitor security/emergency equipment/systems and closed circuit television monitors; Report breaches of security to appropriate personnel. Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems. Records and maintains files and records of customer requests; work of services performed; charges; expenses; inventory; and other dispatch information on appropriate forms or logs. Confers with customers or other personnel to address questions; problems; and requests for service or equipment. Enter and dispatch work order service requests. Relays technical assistance; work orders; messages; and information to or from work crews, supervisors and field inspectors using telephones and two-way radios. Prepares daily work log information for reports. Determines types or amount of supplies needed and places orders, accordingly. Coordinates emergency response including evacuation process.

Responsibilities- Supervision and/or Leadership Exercised:

• None

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of basic radio codes and operations of the dispatch console.
• Knowledge of procedures involved in dispatching customer services.
• Knowledge of basic office procedures.
• Knowledge of streets and highways in Austin/Travis county area.
• Knowledge of city practice, policy and procedures.
• Knowledge of safety practices and procedures.
• Skill in oral and written communication.
• Skill in planning and organizing.
• Skill in using computers and related software applications.
• Skill in handling multiple tasks and prioritizing.
• Ability to respond quickly and calmly in emergency situations.
• Ability to use two-way radios.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain good working relationships with City employees and the public.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation from high school or equivalent, plus two (2) years of related call taking or dispatching experience, or operating a 2-way or multi-channel radio. Do you meet these requirements?

• Yes
• No

* Briefly describe how you meet the minimum qualifications and educational requirements.
(Open Ended Question)
* How many years of experience do you have as a dispatcher?

• Less than 1 year
• 1-5 years
• 6-10 years
• 10+ years

* What do you think is the most important role a dispatcher plays in an organization?
(Open Ended Question)
* How many years experience do you have using Microsoft Word?

• None
• Less than 1 year
• 1 to 2 years
• More than 2 years

* Do you agree to complete a skills assessment as part of the selection process?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Justice Information System (CJIS) to be hired.

• I acknowledge and understand this position requires a Criminal Justice Information System (CJIS-Criminal Background Investigation).

* All applicants applying for this job posting should submit a complete application; resumes submitted should mirror the completed application. Starting salary for the top candidate (s) will only be based on overall relevant experience from your employment application, not the resume or cover letter. Your application will be considered incomplete if your application and resume do not mirror and if your application states “see resume”. Do you understand these statements?

• Yes
• No

Optional & Required Documents

Required Documents Resume Optional Documents Cover Letter