Network Analyst

Job Description:

Network Analyst

Description

Position Information

The Information Systems Department (ISD) is seeking a Network Analyst!

Starting salary up to $69.62/hour ($145,305/year) and a competitive total compensation package!*

The Information Systems Department (ISD) is responsible for providing leadership, support and coordination of technological efforts in most County of Sonoma departments. The ISD Technical Services Division includes the Service Desk, Desktop Support, Network Infrastructure, Data Center Operations, Database Administration, Public Safety, and Security Teams.

The Position

The Network Analyst within the Network Infrastructure Team (NIT) of the Technical Services Division will serve a critical role in designing, maintaining, and securing the County’s network infrastructure. This position builds and operates a large campus, data center, and cloud infrastructure, troubleshoots network issues, collaborates with County departments, supports VoIP and telephony systems, manages provider circuits, and contributes to automation efforts.
The Network Analyst position will be responsible for:

• Network Design, Implementation and Maintenance: Design, configure, and implement network solutions, install, configure, and maintain network hardware and software including routers, switches, firewalls, and wireless access points, replace End-of-Life equipment, maintain regular cadence to patch firmware on devices, and monitor network performance
• Troubleshoot and Resolve Infrastructure Issues: Diagnose and resolve network issues, analyze network, VoIP, firewall logs and operational metrics, and develop and implement solutions to prevent future network outages and disruptions
• Project Coordination:Work with other County departments to provide solutions, generate project proposals for office moves, communicate technical information to both technical and non-technical audiences, and attend project coordination meetings
• Network Security and Monitoring: Implement and maintain network security measures to protect the County’s data and systems from unauthorized access and cyber-attacks, monitor network traffic for suspicious activity, assist in regular security audits and vulnerability assessments
• VoIP and Telephony Support:Work closely with ISD Communications Team and implement best practices for network operations, assist with communication platform administration, operations, and troubleshooting
• Provider Circuit Management:Collaborate with variety of service providers to turn up or cancel circuits, analyze circuit costs and performance to make recommendations for improving efficiency and controlling costs
• Documenting and Reporting: Maintain accurate and up-to-date documentation of network configurations, and procedures, and prepare reports on network security and capacity planning
• Automation:Use automation tooling to maximize operational efficiency, contribute to version control system changes to leverage Infrastructure-as-Code deployments and increase network reliability, performance and security

As the ideal candidate, you will have three or more years of work experience supporting complex voice, video, and data converged networks. Additionally, you will have many of the following:

Strong Knowledge of:

• Networking Fundamentals: OSI/TCP-IP models, routing protocols (EIGRP, OSPF, BGP), VLANs, firewalls, VPNs, and network security principles
• Network Monitoring & Troubleshooting: Using tools such as Wireshark, Grafana, SNMP, and log analysis to diagnose and resolve network issues
• Network Hardware & Software: Administration and configuration of network devices from vendors such as Cisco, Juniper, Fortinet, and Palo Alto Networks
• Network Security Best Practices: Firewalls, intrusion prevention/detection systems (IPS/IDS), and network segmentation
• VoIP and Telephony Systems: Telephony infrastructure and communication platform administration

Experience with:

• Automation & Infrastructure-as-Code: Using tools and scripting (Git, Terraform, PowerShell, Python, Ansible) to streamline network operations, and contribute to Infrastructure-as-Code
  
• Cloud platforms (Azure, GCP, AWS) and DevOps methodologies
• Wireless networking and server administration (Windows, Linux)
• VoIP technologies, VPN administration, and DNS management
• Endpoint management including Windows OS, Linux, and Intune

Interpersonal Skills to:

• Be a team player as well as an independent self-starter
• Communicate cooperatively and effectively with staff, customers, and vendors, in writing and verbally
• Stay positive in a fast-paced, shifting environment
• Provide excellent customer service to a wide range of stakeholders

Technical Certifications desired, but not required:

• Cisco Certified Network Associate (CCNA)
• CompTIA Network+
• Certified Wireless Network Administrator (CWNA)
• Palo Alto Networks Certified Network Security Administrator (PCNSA)

Please note: This position requires a valid Class C driver's license in order to travel to County sites for regular maintenance duties and project coordination.
This position will be required to have access to secure department facilities and/or view data or work with information systems for these departments. This requires that a more extensive “Security Clearance” be performed, after hire, by the Sonoma County Sheriff's Office. Successful completion of the probationary period will be contingent upon passing the security clearance, which includes a Live Scan fingerprint-based check of California Department of Justice (DOJ) and Federal Bureau of Investigations (FBI) criminal records. If you are offered a position which requires a security clearance, the job offer letter will clearly specify this as a condition of the probationary period.

What We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including:

• Hybrid Telework - Sonoma County ISD does provide a hybrid telework/on-site schedule for most positions. Currently, our department standard for most staff is on-sitework one day a week and telework up to four days a week. This schedule could change based on Department need, County policy or Department Head discretion
• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory .

This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment.

APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.

Minimum Qualifications

Experience and Education: Any combination of education and training which would provide the opportunity to acquire the above knowledge and abilities. Normally, this would include:

EITHER

1. A Bachelor's degree in computer science, information systems or closely related field with courses in network technologies and management AND two years of technical professional experience involving network integration and development, systems analysis, systems engineering, or similar field in a multi-platform information systems environment including a minimum of one year experience designing, installing and maintaining segments and components of LAN/WAN systems.

OR

2. Advanced level certification in networking technology related to area of assignment currently used by the County of Sonoma AND two years of technical professional experience involving network integration and development, systems analysis, systems engineering, or similar field in a multi-platform information systems environment including a minimum of one year experience designing, installing and maintaining segments and components of LAN/WAN systems.

OR

3. Completion of the equivalent of two years of college with courses related to computer science, information systems or closely related field including courses or advanced level training in network technologies and management AND four years of technical professional experience involving network integration and development, systems analysis, systems engineering, or similar field in a multi-platform information systems environment including a minimum of one year experience designing, installing and maintaining segments and components of LAN/WAN systems.

License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position.

Knowledge, Skills, and Abilities

Considerable knowledge of: Local and wide area network design, management, and operation; the inter-relationship of mainframe, PC, Local and Wide Area Network (LAN/WAN) and telecommunications systems including hardware components, software applications, operating systems, and documentation; LAN/WAN topologies, routers, switches, servers, LAN/WAN bridges and gateways, modem and Internet connectivity; network operating systems, hardware and software products and tools; network problem identification, monitoring, resolution, and vendor support procedures; methods and techniques of troubleshooting hardware, software, and inter-connectivity problems; principles of data security; methods and techniques of providing support to staff and users.

Working knowledge of: principles, methods, and techniques of systems analysis; design and maintenance of wireless communication systems; telecommunications systems and applications including voice, data, video, fiber optics, and other components.

Ability to: plan, design, upgrade, install, and administer LAN/WAN systems software; create systems specifications; provide technical support related to network systems; write and modify instructions, procedures, manuals, documentation; analyze systems problems, develop effective solutions, and prepare cost estimates; work cooperatively and effectively with staff, customers, and vendors; perform a variety of tasks in a consistent and accurate manner; analyze and evaluate information, problems, and situations and develop an effective course of action; prepare clear, concise and accurate oral and written reports.

Selection Procedure & Some Helpful Tips When Applying

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.

APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.

Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.

The selection procedure will consist of the following examination:

An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:

• Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.

Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.

ADDITIONAL INFORMATION

A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.

HOW TO APPLY

Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

HR Analyst: CA

HR Technician: RR

IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions.

COUNTY OF SONOMA BENEFITS: GENERAL*

These are some of the excellent benefits the County offers:

Paid Time Off :Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment.

Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU.

Retirement :Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired .

IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum.

Retiree Medical :County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits.

Student Loan Debt Relief :County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education.

Plus excellent dental, vision, disability, life insurance, professional development, and more.

For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900.

*IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice.

Closing Date/Time: 3/25/2025 11:59 PM Pacific

Salary:

$119,529.36 - $145,305.29 Annually