Administrative Specialist I/II - Call Center

Job Description:

Administrative Specialist I/II - Call Center

Description

Overview

We need a highly motivated, innovative, enthusiastic, and inclusive staff member to join our Benefits and Community Support Division as an Administrative Specialist!

The Administrative Specialist will help staff a phone team, answer basic questions for clients around their assistance programs (Food Assistance, Medicaid, Colorado Works, etc). This position works as part of a team that is expected to deliver excellent customer service while also answering a large volume of calls per day. This position will also require interaction with the public for long periods of time over the phone and will transfer calls to more skilled technicians as required.

At the Larimer County Department of Human Services, we strive to be responsive and provide timely resources in partnership with our community so that individuals and families are healthy, supported, and safe.

The expected starting salary for this position is $22.2900/hour

Schedule: This position follows a Monday-Friday, 8:00 AM - 5:00 PM schedule. A structured routine is required, including designated break and lunch times.

Responsibilities

What you'll be doing:

• Interpreting County and departmental policies, rules, and regulations to respond to inquiries, including conducting necessary research
  
• Routing inquiries appropriately for complex matters or issues requiring further interpretation
  
• Accepting and processing plans, specifications, forms, reports, legal documents, applications, and similar materials in compliance with legal and procedural requirements
  
• Composing and preparing responses to various communications when information is factual or based on established policies, procedures, or standard practices
  
• Entering and maintaining data in computer systems or databases, proofreading for accuracy, and correcting errors as needed
  
• Providing excellent customer service, particularly to phone clients
  

To view the full job description, visit: https://www.larimer.gov/hr/careers/job-descriptions#/app/detail/Administrative_Specialist_I OR https://www.larimer.gov/hr/careers/job-descriptions#/app/detail/Administrative_Specialist_II

What we're looking for:

• Strong organizational skills with attention to detail
  
• Ability to manage multiple projects simultaneously
  
• Initiative and independent thinking to solve problems effectively
  
• Strong interpersonal skills to work with diverse personalities and backgrounds
  
• Willingness and ability to learn new systems.
  
• Good judgment with the ability to recognize when to seek input/guidance and when to proceed independently.
  
• Strong communication skills, both written and verbal.
  
• Reliable attendance and punctuality as part of a team.
  
• Bilingual in English/Spanish preferred (helpful but not required).
  

Qualifications

To move forward in the hiring process, candidates must meet the required minimum qualifications. That said, we encourage you to think about your unique background and skills before applying. People often underestimate how their experiences match up with a role’s needs. We encourage you to apply if you meet the minimum qualifications and believe your skills and perspective can add value to this position.

This position could be filled as Administrative Specialist I or Administrative Specialist II, depending on qualifications.

Administrative Specialist I

• Must be at least 18 years of age.
• One (1) year of experience in a directly related field or in the performance of similar office administrative duties and responsibilities required.

Administrative Specialist II

• Must be at least 18 years of age.
• One (1) year experience as an Administrative Specialist I or two (2) years of experience in a directly related field or in the performance of similar office administrative duties and responsibilities required.

Benefits
Larimer County offers the following for all Regular/Limited Term positions:

• Medical, Dental, and Vision benefits
  
• FSA or HSA (depending on the medical plan)
  
• Short- and Long-Term Disability
  
• Employee Assistance Program
  
• Basic Life/AD&D Insurance
  
• Accident and Critical Illness Insurance
  
• Retirement Plan 401(a) with employer match
  
• 457(b) Deferred Compensation
  
• Generous paid time off, including vacation, sick leave, and holidays
  

Want to dive into the details? Check out Larimer County's Benefits. https://www.larimer.gov/hr/benefits

Supplemental Information

You can’t be considered unless you apply! Underrepresented individuals may be less likely to apply for a job unless they believe they meet all requirements and can perform every job responsibility. We are most interested in finding the best candidate. We encourage you to think broadly about your background and skill set for the role and apply.

Do you speak Spanish? You may be eligible for our Second Language Compensation program. Learn more here: https://www.larimer.gov/hr/employee-relations/2nd-language-compensation

In-office work will be located at one of the following three locations: 1501 Blue Spruce Drive, Fort Collins, CO; 2555 Midpoint Drive, Fort Collins, CO; 200 Peridot Avenue, Loveland, CO.

Any hybrid positions will require you to have adequate internet access and space for remote work. Larimer County provides an annual remote work stipend to assist with equipment and office supply needs for remote workspaces.

All new employees and rehires will be required to submit fingerprints for a CBI criminal background check (c.r.s. 26-6-104).

An offer of employment is contingent upon the successful completion of required pre-employment checks or testing.

All application components must be submitted by 11:59 PM MT on the closing date listed .

Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.

For all temporary positions, sick leave and our Employee Assistance Program are available and other benefits may be available.

Larimer County offers the following for all Regular/Limited Term positions:

• Medical, Dental, and Vision Benefits.
• Flexible Spending Accounts / Health Savings Account
• Short and Long Term Disability.
• Employee Assistance Program
• Basic Life/Accidental Death & Dismemberment
• Accident Insurance
• Critical Illness Insurance
• Retirement Plan 401(a) with employer match.
• 457(b) Deferred Compensation.
• Paid time off including vacation, sick and holidays.

Click here to view information on Larimer County's Benefits.

Closing Date/Time: 4/6/2025 11:59 PM Mountain

Salary:

$22.29 - $26.16 Hourly