Intensive Services Coordinator - Behavioral Health

Job Description:

Intensive Services Coordinator - Behavioral Health

Description

Description

THE DEPARTMENT: As a vital department of Ventura County Health Care Agency (HCA), Ventura County Behavioral Health (VCBH) provides comprehensive mental health and substance use treatment services tailored to meet the needs of our community. From mobile crisis response to outpatient treatment, our array of programs ensures individuals receive the support they need at every stage of their journey.

THE POSITION: Under supervision, the Intensive Services Coordinator provides outreach services to adults, youth and families needing linkage or those already receiving behavioral health services, utilizing culturally sensitive, individual/family centered, strength-based support. The coordinator will also provide case management, case coordination, immediate crisis intervention and stabilization services to individuals who are experiencing a behavioral health crisis and assures continuity of care for clients in a community mental health program. They may work overnight/weekend shifts and/or some responsibility for 24/7 "on-call" and standby duties in clinics and/or field based. Incumbents in this class work within a system of interdisciplinary departmental teams providing assessment, prevention, intervention, treatment, and related ancillary support services via an integrated service delivery system.

THE IDEAL CANDIDATE: The ideal candidate will be compassionate and patient, they will possess a genuine desire to assist our underserved and difficult-to-engage consumers. Strong organizational skills will be key, along with familiarity with local resources and community service organizations. They'll possess demonstrated experience in mental health, this includes familiarity with case management, case coordination, and providing crisis intervention. The candidate should demonstrate an understanding of working with difficult-to-engage populations to empower clients, recognizing and building upon their existing skills and resilience. Experience working in interdisciplinary teams and collaborating with professionals from various fields.

WHAT WE OFFER:
The County of Ventura offers an attractive compensation and benefits package. Aside from our base salary range, an employee within this position may also be eligible for the following:

• Educational Incentive - An educational incentive of 2.5% for completion of an associate's degree, 3.5% for completion of a bachelor's degree, or 5% for completion of a graduate's degree.
• Bilingual Incentive - Incumbents may be eligible for bilingual incentive depending upon operational need and certification of skill. Proficiency levels by exam are $0.69/hour (Level I), $1.00/hour (Level II), or $1.32/hour (Level III).
• Merit Increases - New employees are eligible for an initial 5% merit increase upon completion of at least 1,040 hours (approximately 6 months) assuming work meets satisfactory standards. Subsequent merit increases will be upon completion of each additional 2,080 hours (approximately one year) from the initial merit increase.
• Standby Premium Pay - 1/4 of regular hourly wage or Federal minimum wage (whichever is greater)
• Night Shift Differential - 5% premium added to hourly pay
• Deferred Compensation - Eligible to participate in the County's 401(K) Shared Savings Plan and/or the Section 457 Plan. If you participate in the County sponsored 401(K) plan, the County will match a part of your contribution up to 3% of your salary, on a per pay period basis. Following five (5) years of continuous County service, an additional 2% non-elective contribution will be made to the 401(K) plan.
• Health Plans - you are afforded a flexible credit allowance for purchasing medical, dental, and/or vision insurance.
• Flexible Spending Accounts - Pre-tax benefit towards eligible medical, dental, and vision care expenses.
• Pension Plan - Participate in the County's defined benefit pension plan that provides lifetime payments to retirees. Members are "vested" after attaining five years of retirement service credit. If eligible, you may establish reciprocity with other public retirement systems such as CalPERS.
• Holidays - 12 paid days per year which includes a scheduled floating holiday.
• Additional Benefits - Tuition Reimbursement, Disability Plans, Employee Assistance Program, Life Insurance, Wellness Program.
• To learn more about the benefits, please follow the link below: https://vcportal.ventura.org/CEO/HR/MOA/docs/SEIU_MOA_2022-2025.pdf (Download PDF reader)
  

DEPARTMENT/AGENCY: Health Care Agency - Ventura County Behavioral Health (VCBH)

Intensive Services Coordinator is represented by the Services Employees International Union (SEIU) and is eligible for overtime compensation.

The eligible list established from this recruitment will be used to fill current and future Regular (including Temporary and Fixed-term), Intermittent, and Extra-help vacancies. There are currently five (5) Regular, Full-Time vacancies.

TENTATIVE SCHEDULE
OPENING DATE: 3/28/2025
CLOSING DATE: Continuous and may close at any time; therefore, the schedule for the remainder of the process will depend upon when we receive enough qualified applications to meet business needs. It is to your advantage to apply as soon as possible.

Examples Of Duties

Duties may include but are not limited to the following:

• Provides intensive, recovery-oriented mental health services, crisis support/intervention and case management/follow-up;
• Provides community referrals, information, and support by linking individuals and their families to needed resources; advocate with and on behalf of individuals and identified support persons;
• Provides individual and family rehabilitative services as needed;
• Conducts psychoeducation workshops and rehabilitation groups;
• Provides support in collaboration with a mental health clinician, to consumers enrolled in mental health programs and who are at-risk of deterioration in their functioning;
• Works closely with members of the multidisciplinary team to coordinate and effect behavioral health services for consumers;
• Engages with consumers referred to Behavioral Health to identify and resolve barriers to treatment;
• Liaises with various stakeholders, including representatives from county and local agencies, school districts, and community to identify and resolve problems and coordinate services for mutual clientele;
• Interprets and implements federal, state and County laws, regulations, and policies to insure adherence to state and County program and fiscal guidelines;
• Interviews clients to obtain pertinent information including psychiatric, social, educational, and vocational history;
• Makes field visits to evaluate clients to determine needs for services;
• Assists clients in obtaining suitable services such as housing, vocational rehabilitation, financial assistance, and employment;
• Helps clients develop necessary skills for everyday living;
• Reports observations of client’s behaviors to licensed staff;
• Documents client activity according to established departmental guidelines under supervision of licensed professional staff;
• May also include overnight/weekend shifts and/or some responsibility for 24/7 “on-call” and standby duties;
• Operates vehicle to meet clients in the community and/or transports individuals clients; and
• Performs other related duties as required.

Typical Qualifications

These are entrance requirements to the examination process and assure neither continuance in the process nor placement on an eligible list.

EDUCATION, TRAINING, and EXPERIENCE:
Any combination of education, training, and experience which has led to the acquisition of the required knowledge and abilities.

The required knowledge and abilities also can be obtained by four (4) years of experience in social work, community health, mental health, substance use services, prevention, or education.

At least one (1) year of the qualifying experience must be in a specific program area, such as mental health, public health, case management, substance use disorder, and/or peer support where local resource knowledge gained is applicable to food assistance, health benefits, housing, temporary housing opportunities, etc.

NECESSARY SPECIAL REQUIREMENTS:

• Possession and maintenance of a valid California driver license and proof of auto insurance may be required.

KNOWLEDGE, SKILLS, and ABILITIES:
Considerable Knowledge of:

• Needs assessment
• Linkage to resources
• Case management
• Characteristics of emotional and mental disorders
• Safe driving practices

Ability to:

• Establish and maintain effective working relationships with others as part of a multi-disciplinary, multi-cultural team
• Treat and manage cases for an ethnically diverse population with mental illness, cooccurring and/or substance use disorders, and who may be dealing with a behavioral health crisis
• Communicate effectively in writing and orally, and understand and follow verbal and written instructions as demonstrated in the application construction and Supplemental responses
• Efficiently organize time and workload responsibilities
• Effectively utilize agency and community resources
• Interpret and explain laws, rules and regulations to other staff, individuals, family members and the public
• Maintain calm, supportive demeanor in crisis situations
• Operate a County vehicle

Recruitment Process

FINAL FILING DATE: This is a continuous recruitment and may close at any time; therefore, apply as soon as possible if you are interested. Your application must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on the closing date.

To apply on-line, please refer to our web site at https://hr.ventura.org/ . If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.

LATERAL TRANSFER OPTION: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here for additional information.

Note to Applicants: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.

SUPPLEMENTAL QUESTIONNAIRE - Qualifying: All applicants are required to complete and submit the questionnaire for this exam at the time of filing. The supplemental questionnaire may be used throughout the exam process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.

APPLICATION EVALUATION - Qualifying: All applications will be reviewed to determine whether the stated requirements are met. Those individuals meeting the stated requirements will be invited to the written examination.

TRAINING & EXPERIENCE EVALUATION - qualifying: A training and Experience Evaluation (T&E) is a structured evaluation of the job application materials submitted by a candidate, including the written response to the supplemental questionnaire. The T&E is NOT a determination of whether the candidate meets the stated requirements; rather, the T&E is one method for determining who are the better qualified among those who have shown that they meet the stated requirements. In a T&E, applications are either scored or rank ordered according to criteria that most closely meet the business needs of the department. Candidates are typically scored/ranked in relation to one another; consequently, when the pool of candidates is exceptionally strong, many qualified candidates may receive a score or rank which is moderate or even low resulting in them not being advanced in the process.

NOTE: The selection process may consists of an Oral Exam, which may be preceded or replaced with the score from a Training and Experience (T&E), contingent upon the size and quality of the candidate pool. In a typical T&E, your training and experience are evaluated in relation to the background, experience and factors identified for successful job performance during a job analysis. For this reason, it is recommended that your application materials clearly show your relevant background and specialized knowledge, skills and abilities. It is highly recommended that the supplemental questions within the application are completed with care and diligence.

ORAL EXAM - 100%: A job-related oral exam may be conducted to evaluate and compare participating applicants' knowledge, skills, and abilities in relation to those factors which job analysis has determined to be essential for successful performance of the job. Applicants must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.

NOTE: If there are three (3) or fewer qualified applicants, an exam will not be conducted. Instead, a score of seventy percent (70%) will be assigned to each application, and each applicant will be placed on the eligible list.

Applicants successfully completing the examination process may be placed on an eligible list for a period of one (1) year.

BACKGROUND INVESTIGATION: A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, and driving record may be required for this position.

For further information about this recruitment, please contact Vivian Merida via email at Vivian.Merida@ventura.org or by telephone at (805) 677-5231 .

EQUAL EMPLOYMENT OPPORTUNITY
The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

YOUR BENEFITS AS A COUNTY OF VENTURA EMPLOYEE

Service Employees International Union (LOCAL 721)

(SEIU)

To learn more about Benefits, Retirement, and the Memorandum of Agreement (MOA), see links below.

• Benefits website or you may call (805) 654-2570.
• Retirement FAQ's
• Memorandum of Agreement

Union Codes: UPA, UPC, UPE, UPH, UPI, UPJ,UPT, UWS

Closing Date/Time: Continuous

Salary:

$63,276.37 - $88,704.30 Annually