Lead Customer Service Representative

Job Description:

Lead Customer Service Representative

Description

Lead Customer Service Representative (MVDL)

Department of Revenue

Annual Salary: $ 40,660.80

Location: Truman Building - 301 West High Street, Jefferson City, MO

DOR’s vision is to provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

Using your knowledge to operate as a subject matter expert in the Motor Vehicle Bureau and to assist staff with day-to-day operations.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Research and respond rapidly to complex technical correspondence and telephone call questions.

• Provide leadership and guidance to employees within their assigned section; distribute and adjust unit workload; inform employees of new and revised laws, regulations, policies, procedures, systems and forms.

• Assist in processing complex workflow transactions. Assist supervisors with weekly and monthly production and backlog reports for the assigned section.

• Assist with supervision and training within the section as needed.

CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literacy Effective Writing

Self-directed Attention to Detail Clear Communication

QUALIFICATIONS:

• Possess a high school diploma or high school equivalency certificate . (Substitutions may be allowed)

• Comprehensive knowledge of the policies, procedures, and operations of the Department of Revenue.

• Comprehensive knowledge of laws, statutes, rules, and regulations applicable to the assigned area.

• Comprehensive knowledge of computer systems and software applications utilized by the assigned area.

• Four DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Research and respond rapidly to complex technical correspondence and telephone call questions.

• Provide leadership and guidance to employees within their assigned section; distribute and adjust unit workload; inform employees of new and revised laws, regulations, policies, procedures, systems and forms.

• Assist in processing complex workflow transactions. Assist supervisors with weekly and monthly production and backlog reports for the assigned section.

• Assist with supervision and training within the section as needed.

or more years of experience in licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

Salary:

$40,660.80 per Year