Business Process Consultant (Reserved for City of Austin Employees/Parks and Recreation Department)

Job Description:

Business Process Consultant (Reserved for City of Austin Employees/Parks and Recreation Department)

Description

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.

Licenses or Certifications:

• None.

Notes to Applicants

The City of Austin Parks and Recreation Department ( PARD ) provides, protects and preserves a park system that promotes quality recreational, cultural and outdoor experiences for the Austin community. Working with the City of Austin provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

The purpose of this Business Process Consultant position is to conduct research, perform comprehensive data analysis, and prepare recommendations for the implementation of new or revised policies, procedures, and process changes. This position will work cross-functionally with multiple teams to design and implement continuous improvement methodologies and best management practices.

Application Instructions/Job Requirements:

• Application: A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 15 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted and a resume alone will not be accepted in lieu of a complete online application.
• Skills Assessments: Skills assessment(s) may be required as part of the recruitment process.
• Virtual Interviews: PARD may conduct virtual interviews.
• Military/Veteran: An applicant claiming Military/Veteran status must provide a copy of his or her DD-214(s), or valid comparable document, at the time of interview.
• Physical Requirements: Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to ten (10) pounds. Work environment includes Prolonged periods of sitting at a desk and working on a computer. Must be physically and mentally able to communicate, respond and work with participant’s needs and safety issues.

Other Information:

• Posting Guidelines: PARD reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs. This posting may be used to fill other vacancies in other divisions/work locations within the City of Austin Parks and Recreation Department. Decisions on assigned selection will be made at the time of hire based on the business needs of the department.
• Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
• 90 Day Provision for Additional Vacancy: This posting may be used to fill other vacancies in other divisions/work locations within the City of Austin Parks and Recreation Department. Decisions on assigned selection will be made at the time of hire based on the business needs of the department.
• Tobacco and Vape-Free Workplace: All PARD work site locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any PARD work site - including construction sites, parking lots, garages or in any personal vehicles located on the premises.

Pay Range
$33.49 - $42.71 per hour
Hours
Work/Location Schedule Notes:

• Monday - Friday; 8:00 a.m. - 5:00 p.m.
• Hours vary depending upon Departmental needs.
• Office location is subject to change based on Departmental needs.
• May be required to work during special events, evenings, weekends and occasional holidays.

Job Close Date 04/15/2025 Type of Posting Reserved for City Employees Department Parks and Recreation Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 200 South Lamar, Austin, TX 78704 Preferred Qualifications
Preferred Experience:

• Experience conducting research, collecting data, performing data analysis, interpreting findings, identifying opportunities for process improvements, and implementing practices to achieve operational efficiency.
• Experience in leading cross-functional teams, managing multiple projects simultaneously, and developing innovative strategies and continuous improvement initiatives involving a diverse range of internal and external stakeholders.
• Excellent communication skills, both verbal and written, to effectively convey information to stakeholders at all levels.

Preferred Knowledge:

• Experience with the Microsoft Office Suite, including advanced proficiency in Word, Excel, PowerPoint, Outlook, and SharePoint.

Other:

• Ability to travel to more than one work location.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Leads multiple process improvement teams Develops project work plans, project management and periodic assessment Facilitates the development of stakeholder analysis and communication plans for process improvement teams Identifies, collects, and researches to complete data analysis Makes recommendations to project teams and recommends organizational change utilizing appropriate talent Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets Develops and improves models and methodologies for the department Reviews and critiques the work of functional team staff Communicates project and program information to all levels of the organization

Responsibilities - Supervision and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement
• Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
• Skill in providing internal consulting services
• Skill in project management methods
• Skill in negotiation of projects and program initiatives
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders’ expectations
• Ability to look at situations systematically
• Ability to work independently and with teams
• Ability to understand, interpret and apply detailed and complex information
• Ability to manage implementation of recommendations

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job. Do you meet these qualifications?

• Yes
• No

* Please describe in 250 words or less how you meet the minimum qualifications and educational requirements.
(Open Ended Question)
* Are you a City of Austin Employee?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

* In reviewing the preferred qualifications section of this job posting, please describe in 500 words or less how you meet those preferred qualifications.
(Open Ended Question)
* Please describe in 250 words or less your experience in evaluating work processes, identifying opportunities for improvement and working within a set of limitations to devise and implement a solution. In your response, highlight challenges, how you engage stakeholders, and the tools and methods you have used to track progress and communicate findings.
(Open Ended Question)
* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

* Are you related to any person employed by the City of Austin Parks and Recreation Department? If yes, please list the relative's name and relationship:
(Open Ended Question)


Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents