Business Process Analyst II - Water

Job Description:

Business Process Analyst II - Water

Description

Pay Range: $73,689 - $95,796 annual compensation

Job Posting Closing on: Wednesday, April 30, 2025

Workdays & Hours: Monday - Friday 7:00AM - 4:00PM; 24/7 Operation - will be subject to work after hours, emergency call back hours, nights, weekends, and holidays.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, and Professional Development Opportunities. Find out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

Are you a data-driven problem solver who enjoys turning information into actionable insights? Do you want to use your technical and analytical skills to help optimize critical infrastructure systems that serve your community? TheCity of Fort Worth Water Department is seeking a Business Process Analyst II to join the team in our Field Operations Division - the largest and most dynamic division in the department. Field Operations is a 24/7 operation responsible for maintaining and supporting Fort Worth’s vital water infrastructure. This position plays a key role in advancing our mission by using data and business intelligence tools to improve operational efficiency, support asset reliability, and ensure top-tier service for our residents.

As a Business Process Analyst II, you will act as a technical liaison between Field Operations and internal IT systems, including Maximo, GIS, SCADA, and business intelligence tools such as Looker. In this highly collaborative role, you will be responsible for analyzing and validating data across multiple platforms, creating custom dashboards and reports, and recommending process enhancements that support data-driven decision-making. Your work will directly contribute to the reliability and optimization of our operations. You will coordinate closely with the Water IT team, serving on core groups for Maximo and Looker, where you'll test system configurations, troubleshoot issues, provide end-user support, and identify opportunities to streamline business processes. This is more than just a technical position-it’s a critical role that helps shape the way our systems function and how our teams operate. If you're passionate about solving problems, improving workflows, and leveraging data to make an impact, this opportunity is for you.

Minimum Qualifications:

• Bachelor’s degree from an accredited college or university in Business Administration, Public Administration, or a related field
• Four (4) years of professional experience in business analysis, including the ability to analyze, interpret, and report data from enterprise software systems such as Maximo, GIS, Looker, or SCADA
• Valid Texas driver’s license

Preferred Qualifications:

• Two or more years of supervisory experience
• Five (5) years of progressively responsible experience in water or wastewater utility operations (construction, maintenance, repair, or system operations)
• Possession of a TCEQ Water Class C License
• Experience reading and interpreting construction and utility plans
• Proficiency in Business Process Mapping tools and methodologies

Business Process Analyst II responsibilities include:

• Analyze, interpret, and visualize data using business intelligence software (e.g., Looker); create dashboards and reports to support operations and management
• Perform data mining across multiple platforms (Maximo, GIS, Looker, SCADA) to identify trends, improve processes, and ensure data accuracy
• Conduct both simple and complex data analysis to optimize the use of internal systems and workflows
• Validate and maintain data integrity across various systems; ensure high-quality, accurate data for reporting and regulatory compliance
• Translate business needs into system and process requirements; work with IT teams and end-users to test and troubleshoot configurations
• Provide technical support and user training on Maximo, GIS, Looker, and related systems
• Serve as a key member of the Maximo and Looker core teams, actively participating in configuration testing and continuous improvement initiatives
• Recommend process enhancements that improve efficiency, accuracy, and user experience
• Liaise with internal departments and external vendors to support implementation and upgrades of business applications
• Assist with documentation, workflow design, and basic SQL or database queries as needed
• Perform other duties as assigned to support the mission of the department

Working Conditions and Physical Demand:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Depending on assignment, positions in the class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work - Depending on assignment, positions it this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Apply Now! Come be part of something special in Fort Worth.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.