Utility Systems Analyst

Job Description:

Utility Systems Analyst

Description

Job Summary:

The Utility Systems Analyst is responsible for the management, maintenance, and optimization of Pulse’s business-critical software and systems, including financial platforms, OSS/BSS, CRM, integrations, APIs, and operational applications, systems, and back-end functionality. This role ensures seamless system performance, effective integrations, and reliable data flow to support business operations. They will collaborate with stakeholders to refine system functionality, troubleshoot issues, and drive continuous improvements that align with Pulse’s strategic objectives and operational requirements.

This is an exempt position. The salary range for this position is $84,012.24- $113,416.00 per hour with a hiring range of $84,012.24 - $98,714.41, depending on qualifications and experience. This opportunity will be available to applicants until May 8, 2025, 12:00 P.M. M.S.T.

A current resume is required, and a cover letter is preferred.

Department Pitch

Pulse is seeking a Utility Systems Analyst to manage and optimize our core business systems, including CRM, OSS/BSS, financial platforms, and integrations. In this role, you’ll configure applications, automate workflows, and ensure seamless system performance to support our mission of delivering equitable, high-quality broadband in Northern Colorado. If you excel at problem-solving, data-driven decision-making, and cross-functional collaboration, this is your opportunity to make a real impact in a fast-growing, community-focused ISP. We value innovation, efficiency, and technical expertise, and we need someone who thrives in a dynamic environment where technology drives business success. Join us and help shape the future of Pulse’s business operations! This is an exempt position.

Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City.

Essential Functions:

• Manage and maintain core business systems, including OSS/BSS systems, financial and operational platforms, CRM and custom-built workflows and automation.
• Configure, optimize and monitor software applications, databases, APIs, and middleware to ensure stability and efficiency.
• Oversee system updates, patches, and enhancements to ensure minimal disruption to business operations.
• Ensure data integrity, security, and compliance across integrated systems and troubleshoot errors in real-time.
• Design, develop, and implement system configurations, scripts, reports, and automation workflows to improve efficiency.
• Leverage automation and scripting languages (Python, SQL, JavaScript, and other object-oriented programming languages) to optimize workflows and reduce manual processes.
• Manage integrations between business systems, ensuring seamless communication between internal platforms and third-party applications.
• Develop and maintain API connections and interfaces that support business operations and cross-system data exchange.
• Ensure proper version control and documentation for all system changes, custom applications, and workflows.
• Analyze system usage and data flows to identify inefficiencies, trends, and areas for improvement.
• Generate reports to support decision-making across teams.
• Work with stakeholders to refine business processes and align system functionality with operational needs.
• Elicit and document business requirements from stakeholders to enhance system functionality.
• Provide training and guidance to teams on system capabilities, best practices, and workflows.
• Assist with risk assessment and change management strategies when implementing new technologies or modifying existing systems.
• Lead system implementation projects, including scope definition, configuration, development, testing, and deployment.
• Develop and execute test plans for new features, integrations, and system modifications.
• Work with leadership to identify pain points in business operations and recommend technology-driven solutions to meet business needs.

Other Job Functions:

• Performs other duties as assigned

Qualifications:

Education:

• 4 Year/ Bachelors Degree: Information Systems, Computer Science or a related field.

Experience:

• Required: 3 years Progressive experience in enterprise business applications (OSS/BSS, CRM, ERP, and financial platforms).
• Preferred: 3 years Salesforce administration or developer certification
• Preferred: 3 years' Experience in telecommunications industry.
• Preferred: 3 years' Experience in cloud-based platforms and SaaS administration.

Knowledge, Skills, and Abilities:

• Deep understanding of CRM, OSS/BSS, financial platforms, and operational business systems.
• Experience developing and managing API connections, ensuring seamless data flow between internal and third-party systems.
• Proficiency in Python, SQL, JavaScript, or other object-oriented programming languages to automate and optimize workflows.
• Ability to configure and maintain enterprise applications, middleware, and databases for peak performance and stability.
• Strong understanding of best practices for data governance, security protocols, compliance, and risk management.
• Capability to analyze operational workflows, identify inefficiencies, and propose technology-driven solutions.
• Skilled at diagnosing and resolving system issues quickly while minimizing business disruption.
• Ability to communicate technical concepts to non-technical users, train teams, and align system capabilities with business needs.

Physical Demands and Working Conditions:

• Frequent: Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal.
• Light to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks. Frequently works with light objects and light hand tools.
• Moderate to considerable physical effort that includes working from ladders in awkward positions. Frequent use of light or medium weight objects (e.g., 25-50 lbs) and use of medium weight tools.
• Strenuous to extreme physical effort that includes frequent use of heavy objects (e.g., 50+ pounds) and may also use heavy tools or require strenuous application in awkward positions.

Working Environment:

• Frequent: Exposure to routine office noise and equipment.
• Occasional: Exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident
• Occasional: Exposure to hazards that are predictable or well protected against.
• Occasional: Exposure to marginal to moderate conditions that are unpredictable and may lead to injury.
• Occasional: Exposure to heat and noise along with working outside in the elements.
• Occasional: Exposure to hazardous conditions that may lead to workplace injury such as working in heights, exposure to fly ash and/or energized electrical equipment.

Additional Working Demands / Conditions

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE!

In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.

Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.

A vibrant community, surrounded by natural beauty, where you belong!

Benefits Information

Benefit Eligible Benefits Package Includes:

• Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
• A Dedicated, exclusive Employee Health and Wellness Center
• Discounted Chilson Center passes
• Paid vacation, holidays, floating holidays, and medical leave
• Flexible spending including Dependent Care
• Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
• Retirement 401a, 457, Roth (pre-& post tax) and company match
• A Comprehensive Employee Assistance Program
• Voluntary 529 College Invest program
• Tuition Reimbursement
• Employee Referral Program
• Personal and Professional Development opportunities
• Employee Recognition Program
• Exceptional work-life balance
• Market based pay & regular performance reviews
• Local Government employment is eligible for Public Loan Forgiveness Program
  
  

Non-Benefit Eligible Benefits Package Includes:

• Retirement - 457 Plan (employee funded plan)
• Medical Leave - Accrue 1 hour of leave per 30 hours worked (up to 48 hours)
• Employees working more than 30 hours per week are eligible to enroll in one of our 2 Medical plan options (per the ACA)

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information.

Hybrid Remote Work Eligibility

This position may be eligible for up to two days per week working remotely. Probationary employees (within the first six months of employment) may not be eligible. Subject to change based on business needs and performance expectations.

Employment offers will be conditional on the successful completion of a criminal history background check.