Downtown Manager (Assistant to the City Manager) - Office of Economic Development & Cultural Affairs

Job Description:

Downtown Manager (Assistant to the City Manager) - Office of Economic Development & Cultural Affairs

Description

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at CityCareers@sanjoseca.gov .

About the Department

The Office of Economic Development & Cultural Affairs (OEDCA) mission is to catalyze equitable job growth, investment, entrepreneurship, cultural vibrancy, and talent attraction and retention in San José while strengthening the City’s fiscal health. In support of its mission, OEDCA focuses on five key areas:

• Leading business attraction and retention efforts, focusing on strategic industry clusters.
• Strengthening the small business ecosystem, encouraging entrepreneurship, and supporting innovation.
• Developing a skilled workforce to prepare residents for high-wage, high-growth careers leading to economic self-sufficiency.
• Enhancing the economic and cultural vitality of Downtown.
• Championing a vibrant cultural environment through cultural funding, special event production and permitting, public art, and convention and cultural facility stewardship.

Position Duties

This position will serve as the City's lead for Downtown management working with City Departments and Downtown stakeholders. The incumbent will be responsible for ensuring resource alignment, timely progress, and effective communications on policy, practice, and project issues to continue evolving Downtown San Jose into a vibrant city center for San Jose and Silicon Valley. This position will have one direct OEDCA report (Downtown Coordinator), and the potential for other project-level indirect OEDCA reports from the Business Development Division. The incumbent will report to the Deputy Director of OEDCA within the Business Development Division. The position will work closely with the other members of the Business Development Division including staff working on the Small Business Team, Corporate Outreach, and Communications.

Key duties of the position will include but are not limited to:

• Fulfills OEDCA’s strategic workplan goals to accelerate a thriving Downtown for FY 25-26 and 26-27 which include:
  • Generating 10 commercial lease renewal commitments of 5,000 sq. ft. or more.
  • Facilitating 10 new commercial business attractions.
  • Achieving a 10% year-over-year increase in downtown daytime foot traffic.
  • Receiving a 10% year-over-year increase in positive sentiment in the Focus Area Community Survey.

• Develops and maintains effective relationships with Downtown property owners, developers, and real estate brokers to support leasing and property improvement and development.
• Manages business outreach efforts and ongoing communication with the Top 20 largest Downtown companies.
• Develops and maintains metrics, datasets, and stories that communicate the progress and vision of Downtown (in collaboration with the Public Information Manager).
• Facilitates and aligns the involvement of City Departments in project, policy, planning, and practice issues in the Downtown.
• Supports inter-departmental efforts around downtown quality of life initiatives to improve homelessness, cleanliness, and safety.
• Actively manages relationships and City contractual agreements with major institutions receiving City funding to deliver services, including but not limited to the San Jose Downtown Association.
• Prepares or assists with the preparation of memos, reports, policies, and ordinances related to the management of Downtown.
• Supports efforts to improve and activate outdoor public spaces and improve wayfinding in the downtown.
• Supports, or may develop, programs and initiatives to enhance business vitality, downtown development, urban amenities, and lifestyle elements Downtown.
• Maintains close relationships with the District 3 Council Office, Mayor’s Office, and related Council district offices.

The ideal candidate will possess the most desirable combination of skills, abilities, and experience. These include:

• Exceptional communication skills - public speaking, and interpersonal communication, including the ability to identify new and build on existing relationships, the ability to communicate complex concepts in a clear and inspiring way, and the ability to write quickly and professionally.
• Problem-solving and conflict resolution - the ability to demonstrate flexibility and advanced problem-solving in the midst of evolving responsibilities, work processes, timeframes, and performance expectations in a fast-paced work environment. Ability to solve complex and sensitive problems and assist others in doing so.
• Administration - ability to develop and manage budgets, contracts, agreements, procurement processes, and performance metrics.
• Staff Management - provides appropriate situational context and sets clear goals and provides direction for employees; ensures support for projects and implements organizational goals and strategic objectives.
• Urbanist perspective - someone who is knowledgeable and experienced in the urban lifestyle and environment that the Downtown represents and is becoming. Is knowledgeable and experienced in urban development, urban planning/design, and urban affairs.
• Ability to work comfortably across disciplines, and to facilitate conversation, decision, and action across Departments (chiefly Planning, Building, Code Enforcement, Department of Transportation, Public Works, Parks, Recreation, and Neighborhood Services, the Housing and Police departments).
• Professionally assertive, self-motivated, and able to work with a high degree of autonomy while also contributing to a high-performance team.
• Politically astute.

Minimum Qualifications

• Education : A Bachelor’s degree from an accredited college or university in public administration, business administration, or a related field. A certification in urban place management or a related field is preferred.
• Experience : Six (6) years of management and/or administrative experience in government or private business/industry. A Master’s degree is preferred and may be substituted for one (1) year of the required experience.
• Licenses or Certificates: Possession of a valid California driver's license.

Other Qualifications

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

• Job Expertise - demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

• Analytical Thinking - approaches a problem or situation by using a logical, systematic, sequential approach.

• Collaboration - develops networks and builds alliances; engages in cross-functional activities.
• Communication Skills - effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.
• Creativity - addresses objectives and problems while questioning traditional assumptions/solutions in order to generate creative ideas and new ways of doing business.
• Initiative - exhibits resourceful behaviors toward meeting job objectives; anticipates problems and is proactive by planning ahead; displays willingness to assume extra responsibility and challenges.
• Leadership - leads by example; serves as an appropriate role model; demonstrates high ethical standards; remains visible and approachable.
• Management - evaluates priorities to ensure the 'true' top priorities are handled satisfactorily; sets clear goals for employees and the work unit.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the job-specific questions. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

Submission of a cover letter and resume are required. The Education, History, and Work History sections of the application must be completed, or the application will be considered incomplete and may be withheld from further consideration.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 5/19/2025 11:59 PM Pacific

Salary:

$133,940.00 - $208,501.00 Annually